Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling disrespected and ignored.
Order Accuracy
A significant number of customers reported incorrect orders, with many stating that their food was missing items or completely wrong.
Wait Times
Customers frequently complained about long wait times in both the drive-thru and for mobile orders, often exceeding 20 minutes.
Food Quality
Many reviews mentioned cold or poorly prepared food, including stale buns and undercooked items.
Cleanliness
Several customers noted unsanitary conditions, including dirty restrooms and unkempt dining areas.
JM
James Moore
Nov 9, 2025
1.0
I went to the drive thru and the service was absolutely horrible, kids playing at the window, my Frosty was half filled and the fries looked like they were refried and half filled also.. Wendy's is getting so bad they may just need to just close the doors, they have gotten worse than burger king smh,,it was terrible
CR
Cricket Jackie Raymond
Nov 9, 2025
1.0
i used to work at wendy’s in 2003-2007 and if we got away of not having customer service skills and ignoring customers we would of been yelled at. this place was horrible today. the only person who has wonderful work ethics is Mr. Briggs
now i don’t come to wendy’s often especially since i know how the food is made. but not once did any employee in the drive thru look happy to be at thier job. they were on their cell phones, ignoring me when i said hello. and they just slammed the window on me.
i’m embarrassed by the younger generation to be honest with you. what happens to respect? you can do better!
BS
Bobby Shephard
Nov 8, 2025
1.0
This location sucks. They mess my order up EVERY TIME. Today I ordered chili and an Asiago chicken club and they game me fries and a regular chicken sandwich. Last time I went, sat in the drive thru at the speaker for 10 minutes. Got tired of waiting and walked inside and all the staff were just screwing around and the drive thru girl was just standing there literally not doing anything when there’s 10 cars in line. This location will be closed soon if they don’t figure it out. Who ever runs this location needs to do better.
AD
Angel Denise
Nov 8, 2025
1.0
The girl at the window who takes the order had great customer service. The second window was a different story. Young guy threw my bag toward me saying absolutely nothing and closed the window. I waited for him to come back with my drink but why I saw was him standing with other girls talking and laughing. Another girl came to the window in the same manner throwing me another bag of food and quickly closing the window. I had to hold up the bag for them to check over everything. I told them I received my food already. Girl proceeds to say “so what you waiting for”…. I said my drink, my strawberry lemonade. Come home and both the burger and fries are cold as hell and the fries are half full. Won’t be going back.
MW
Miles Westmoreland
Nov 2, 2025
1.0
They are charging and serving drinks with no ice today. Paid $5 for a warm cold brew.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Willoughby, OH?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Willoughby, OH into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (440) 602-9523.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Willoughby Wendy’s serve breakfast?
Yes, this Wendy’s location in Willoughby, OH serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the opening hours for Wendy's Willoughby drive-thru?
The drive-thru is open every day from 6:00 AM to 1:00 AM.
Does Wendy's Willoughby offer dine-in and takeout options?
Yes, Wendy's in Willoughby offers dine-in, takeout, drive-thru, and delivery services where available.
Is Wendy's Willoughby currently open?
Yes, Wendy's Willoughby is currently open and committed to serving quality food every day.
Does Wendy's Willoughby serve breakfast?
Yes, this location serves breakfast including combos, sandwiches, coffee, and sides.
How can I place an order for pickup or delivery at Wendy's Willoughby?
You can order online via the Wendy's app or at https://order.wendys.com by selecting this location.
What payment methods are accepted at Wendy's Willoughby?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa payments.
Where can I find Wendy's menu and nutrition information for this location?
Menu and nutrition details are available online at https://menu.wendys.com and in the Wendy's mobile app.
Are there any nearby places to visit before or after dining at Wendy's Willoughby?
Yes, nearby places include Walgreens for convenience and pharmacy needs, Starbucks for coffee, and Robeks Fresh Juices & Smoothies for healthy options.
How can nearby Fifth Third Bank help customers visiting Wendy's Willoughby?
Fifth Third Bank provides convenient financial services close to Wendy's for any banking needs during your visit.
Are there gyms near Wendy's Willoughby for post-meal workouts?
Yes, FX Fitness and Club Pilates are nearby gyms if you want to work out after dining at Wendy's.