Wendy's

3.4
1812 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5855 Som Center, Willoughby, OH
44094, United States

Hours

Reviews

3.4
1,812 reviews
5 stars
613
4 stars
401
3 stars
253
2 stars
126
1 star
419

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing dissatisfaction with the service they received.

Order Accuracy

A significant number of customers reported issues with incorrect orders, missing items, and food being served cold or stale.

Wait Times

Customers frequently complained about long wait times in the drive-thru and for mobile orders, often leading to frustration and abandonment of their orders.

Cleanliness and Conditions

Several reviews mentioned unsanitary conditions, including dirty restrooms and food handling practices that raised concerns about hygiene.

Management Issues

Many customers criticized the management for not addressing the poor service and operational inefficiencies, suggesting a lack of oversight and training.
  • SY
    Steven Yuzva
    5 days ago
    5.0
    Order was ready as promised and tasted good. No issues here.
  • MA
    Margot A
    Jan 4, 2026
    1.0
    3:25pm 1/4. Literally just left the drive thru. This was some of the worst drive thru service I ever got experienced. Placed out order, didn't get a total. Got to the window to pay and tried to ask for a total the girl ignored my dude. Took his card and proceeded to close the window. Her co worker behind her noticed pointed and was giggling at his growing irritation. He tried to ask for a receipt when he got the card back. Was ignored again. The girl behind the girl in the window points and laughs again. When we get the food he asks for a receipt again just got the girl to come back and say there is no paper. So we never got a total. Don't know how much was spent and the coworker felt it was more lucrative to laugh at a guest who was getting frustrated than to help the guest. Being out of stock isn't an issue being rude and laughing at a guest is.
  • MX
    Marissa ximena
    Dec 20, 2025
    1.0
    This location is going down hill, I got to the window and they were joking about giving my food out to the car infront of me. Waited for a remake and it was wrong.
  • SL
    Staci Lima
    Dec 11, 2025
    2.0
    Came through the Drive thru after working 17 hours for dinner at 9:15 p.m. and ordered 2 meals and asked to add onion and extra pickles on my Son of Baconator sandwich and of course get home and the didn't add it to my sandwich. I also asked at the speaker for a side of mayo for my fries. She never even rang it in. The girl at the 1st window that I paid at wasn't very friendly. I even asked if she added the mayo to my order an she said yes. Then I pulled to the 2nd window and she was very short with me. I asked for katchup and said did you put my side of mayo in the bag and she said that the don't have them. I said yes a little cup. She slammed the window and got it for me like it was a hassle for her. There was only a little in the cup. Why is it so hard to add pickles and onions and give a customer a side of mayo ?? I was a shift lead at Wendy's for 6 years and never treated my customers with attitude. I always went out of my was to please my customers when they request things. It like they are paying for my food. SMH..
  • SR
    Sean-Michael Roberts
    Dec 6, 2025
    1.0
    Honestly the worst Wendy's I've ever been to. Rude employees, orders have *never* been right any time I've gone (yeah, this has been building up as a consistent problem) stale bread, how did you even manage to hand me a warm/flat coke?? How does management allow these conditions? Are they incompetent or deliberately refusing to see what they've allowed to fester here? My most recent trip, and freshest gripe; is that the drive thru wait time was so long that I and 3 other cars left without the line moving at all. I *love* Wendy's, or at least I did, until I moved here and found this sorry excuse waiting for me. I worked for Wendy's, for years, so I know exactly how little effort it takes to not be this god awful, and you can't even muster that much? Pathetic. Do better, be better.

Frequently Asked Questions About Wendy's

Is Willoughby Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the opening hours for Wendy's Willoughby drive-thru?

The drive-thru is open every day from 6:00 AM to 1:00 AM.