Brand Certified
Wendy's
3.4(1824 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
5855 Som Center, Willoughby, OH
44094, United States
Certified by Wendy's • Mar 01, 2026
(440) 602-9523
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/oh/willoughby/5855-som-center
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.4
1,824 reviews
5 stars
617
4 stars
403
3 stars
255
2 stars
128
1 star
421
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unprofessional behavior from staff, with many customers reporting poor interactions and lack of basic courtesy.
Order Accuracy
A significant number of customers experienced issues with incorrect orders, missing items, and food not prepared as requested.
Food Quality
Many reviews mentioned cold or poorly prepared food, including stale items and incorrect temperatures, leading to dissatisfaction with the meals.
Long Wait Times
Customers frequently reported long wait times in the drive-thru and for mobile orders, often exacerbated by staff inefficiency.
Cleanliness Issues
Several reviews pointed out unsanitary conditions, including dirty dining areas and poor food handling practices.
- MOMark Douglas ObenourFeb 24, 20264.0I got my free Junior Frosty's with my $3 keytags. Managers cleaning like the crew at this location making it one of the better Wendy's in the county. Try one of the biggie bags for an inexpensive meal for lunch or dinner at this location. Yum! 😎
- CCConnerFeb 17, 20265.0Quick and amazing service. Food was on point, almost too hot to eat! Thank you friendly Wendy's staff in Willoughby!
- WKWilliam KesselFeb 12, 20261.0No receipt. No drink. Incomplete order. Passed through the window with the attitude of, “here’s your stuff.” Staff is insolent and uncommunicative. Worst Wendy’s for many miles. Avoid.
- JJJennaFeb 12, 20264.0Both employees at the drive through today were very polite and patient. The line was consistent. It's always nice to encounter younger employees that smile and are focused on work.
- CSCarnya SFeb 11, 20261.0Honestly horrible customer service everytime I go to this location. Will go through the drive thru and they just stare at you and slowly hand you your food without saying anything at all. No greeting no nothing. Very rude and unprofessional environment.
Frequently Asked Questions About Wendy's
Is Willoughby Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the opening hours for Wendy's Willoughby drive-thru?
The drive-thru is open every day from 6:00 AM to 1:00 AM.
Does Wendy's Willoughby offer dine-in and takeout options?
Yes, Wendy's in Willoughby offers dine-in, takeout, drive-thru, and delivery services where available.
Is Wendy's Willoughby currently open?
Yes, Wendy's Willoughby is currently open and committed to serving quality food every day.
Does Wendy's Willoughby serve breakfast?
Yes, this location serves breakfast including combos, sandwiches, coffee, and sides.
How can I place an order for pickup or delivery at Wendy's Willoughby?
You can order online via the Wendy's app or at https://order.wendys.com by selecting this location.
What payment methods are accepted at Wendy's Willoughby?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa payments.
Where can I find Wendy's menu and nutrition information for this location?
Menu and nutrition details are available online at https://menu.wendys.com and in the Wendy's mobile app.
Are there any nearby places to visit before or after dining at Wendy's Willoughby?
Yes, nearby places include Walgreens for convenience and pharmacy needs, Starbucks for coffee, and Robeks Fresh Juices & Smoothies for healthy options.
How can nearby Fifth Third Bank help customers visiting Wendy's Willoughby?
Fifth Third Bank provides convenient financial services close to Wendy's for any banking needs during your visit.
Are there gyms near Wendy's Willoughby for post-meal workouts?
Yes, FX Fitness and Club Pilates are nearby gyms if you want to work out after dining at Wendy's.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website