Wendy's

3.4
1804 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5855 Som Center, Willoughby, OH
44094, United States

Hours

Reviews

3.4
1,804 reviews
5 stars
609
4 stars
401
3 stars
252
2 stars
124
1 star
418

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling disrespected and ignored.

Order Accuracy

A significant number of customers reported incorrect orders, with many stating that their food was missing items or completely wrong.

Wait Times

Customers frequently complained about long wait times in both the drive-thru and for mobile orders, often exceeding 20 minutes.

Food Quality

Many reviews mentioned cold or poorly prepared food, including stale buns and undercooked items.

Cleanliness

Several customers noted unsanitary conditions, including dirty restrooms and unkempt dining areas.
  • JM
    James Moore
    Nov 9, 2025
    1.0
    I went to the drive thru and the service was absolutely horrible, kids playing at the window, my Frosty was half filled and the fries looked like they were refried and half filled also.. Wendy's is getting so bad they may just need to just close the doors, they have gotten worse than burger king smh,,it was terrible
  • CR
    Cricket Jackie Raymond
    Nov 9, 2025
    1.0
    i used to work at wendy’s in 2003-2007 and if we got away of not having customer service skills and ignoring customers we would of been yelled at. this place was horrible today. the only person who has wonderful work ethics is Mr. Briggs now i don’t come to wendy’s often especially since i know how the food is made. but not once did any employee in the drive thru look happy to be at thier job. they were on their cell phones, ignoring me when i said hello. and they just slammed the window on me. i’m embarrassed by the younger generation to be honest with you. what happens to respect? you can do better!
  • BS
    Bobby Shephard
    Nov 8, 2025
    1.0
    This location sucks. They mess my order up EVERY TIME. Today I ordered chili and an Asiago chicken club and they game me fries and a regular chicken sandwich. Last time I went, sat in the drive thru at the speaker for 10 minutes. Got tired of waiting and walked inside and all the staff were just screwing around and the drive thru girl was just standing there literally not doing anything when there’s 10 cars in line. This location will be closed soon if they don’t figure it out. Who ever runs this location needs to do better.
  • AD
    Angel Denise
    Nov 8, 2025
    1.0
    The girl at the window who takes the order had great customer service. The second window was a different story. Young guy threw my bag toward me saying absolutely nothing and closed the window. I waited for him to come back with my drink but why I saw was him standing with other girls talking and laughing. Another girl came to the window in the same manner throwing me another bag of food and quickly closing the window. I had to hold up the bag for them to check over everything. I told them I received my food already. Girl proceeds to say “so what you waiting for”…. I said my drink, my strawberry lemonade. Come home and both the burger and fries are cold as hell and the fries are half full. Won’t be going back.
  • MW
    Miles Westmoreland
    Nov 2, 2025
    1.0
    They are charging and serving drinks with no ice today. Paid $5 for a warm cold brew.

Frequently Asked Questions About Wendy's

Is Willoughby Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.