Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 35020 Euclid Ave in Willoughby. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Numerous customers reported receiving incorrect orders, missing items, or poorly made food, leading to frustration and dissatisfaction.
Customer Service
Many reviews highlighted poor customer service, including rude staff, unprofessional behavior, and lack of assistance when issues arose.
Wait Times
Customers frequently mentioned long wait times both in the drive-thru and inside the restaurant, contributing to a negative experience.
Food Quality
The quality of food was inconsistent, with complaints about cold items, small portions, and overall dissatisfaction with the taste.
Management Issues
Several reviews pointed to poor management practices, including inadequate staffing and failure to address customer complaints effectively.
KB
Katie Bolmeyer
5 days ago
1.0
I cannot stress enough to you how unpleasant each experience I have ever had here has been. Wait 45 minutes in line for your order to be completely wrong & then have to jump back in the 45 minute long line again to wait for them to fix it. It’s a joke. Have no idea who is running this business but they need fired immediately and replaced with someone who actually has an idea how to manage a business because this isn’t it.
MR
Michaela Rogers
5 days ago
1.0
Terrible. Close the place down. I love Taco Bell and I will never go back to this place
NK
Nancy Kosek
Feb 14, 2026
1.0
I waited in the drive through for 40 minutes and then our food wasn’t that great. I will not go back there again.
ML
Mason Lyles
Feb 14, 2026
1.0
I have never experienced something this unprofessional and outright disgusting at Taco Bell. My order was completely wrong, and on top of that, food was missing. That alone is unacceptable — but it gets worse. The drive-through employees smelled strongly like weed, and it was obvious people were openly smoking in the kitchen. You’re handling food. How is that even remotely okay?
When I asked for my order to be remade correctly, they flat-out refused, said they “can’t,” and literally slammed the window shut. No explanation. No attempt to fix it. Just shut the window like I didn’t exist.
They also took my cash without even counting it in front of me and then failed to give me $6.47 in change. So not only did I receive the wrong food and missing items, but I was also shorted money. That’s beyond incompetence — that’s theft.
This location is a joke. If management allows this level of behavior — smoking around food, refusing to correct mistakes, shorting customers — then the entire place needs serious oversight. I will not be coming back, and I strongly suggest corporate looks into what is happening here
SS
Syndell
Feb 6, 2026
1.0
Waited at the speaker for 5 minutes with no one taking my order. Absolutely ridiculous, there were people inside just obviously didn't feel like doing their very simple job today.