Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
998 reviews
5 stars
299
4 stars
179
3 stars
150
2 stars
102
1 star
268
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude staff and poor customer service, with many experiences highlighting long wait times and incorrect orders.
Food Quality
Several reviews mentioned unsatisfactory food quality, including cold items, incorrect orders, and complaints about the freshness of the food.
Cleanliness
Customers noted issues with cleanliness, including dirty tables and floors, which contributed to a negative dining experience.
Staff Attitude
While some employees were praised for their friendliness, many reviews highlighted a lack of professionalism and poor attitudes from staff.
Operational Efficiency
Many customers experienced long wait times, both in the drive-thru and inside, indicating a need for better management and staffing.
- JRJohn R2 days ago1.0Went in right as lunch started. Drive throguh wasn't busy but they still made me pull around and park. I asked for a plain quarter pounder. After waiting for 10 mins they brought me a quarter pounder with cheese. After tell them it was wrong they came back after 5 minutes with someone else's order completely. I went inside and asked for a manager who gave me a disgusted look. After 3 tries and 20 mins of waiting I finally got my simple order done. The burger I did recieve was absolute crap and looked like jt came out the waste bin. Don't waste your time here, no one from the employees to the owners have any interest in being a decent place and we can not continue to allow them to be this disrespectful to the community.
- HHHRL4 days ago1.0Terrible system at this location. They make all cars pull forward and wait for someone to bring the order curbside, even if there's no cars behind you in line. BUT when there's several cars, people are parked and nearly hitting one another, while carriers are bringing out bags, going car to car until they get the right order to the right place. This system puts employees in unnecessary danger of being hit by cars, and causes unnecessary stress to drivers trying to navigate the circus. When you finally do get your order, often times it's not correct, but you'd have to go through a bunch of trouble to get it fixed, and staff is not friendly. Not going back, this was our last try.
- SWShannon WhitcombNov 13, 20252.0This store sucks! There is always an issue when I come here. Burnt muffins, wrong drinks, always being asked to pull forward and wait, issues with mobile rewards codes. This store really needs to get it together. I know it's just McDonald's but they could do SO much better.
- MBMichael BenserNov 9, 20251.0This McDonald’s has a uniquely bad habit that I’ve never seen at another fast food place. I Assume this practice is to keep their drive-through numbers artificially high, But they will always make you pull out of the drive-through and go to a drive-through spot to wait for your food. It’s definitely not to get fresh fries because the person bringing your food out never knows what your meal actually is and your food is always cold. Regardless of how many people are behind you because the most recent one and my last visit to this place, literally no one was behind me. It’s just to keep the numbers up. The worst part is after they take the time to move you now you wait 10 minutes for your food. I’m actually of a mind to report it to corporate Because they think they’re slick.
- MGMichael GillespieOct 23, 20251.0Was warned about my fresh hot fries. That I had to wait for. Lol they didn’t even give me fries, didn’t even give me the right order. I’m happy your Apple Watch was more important!
Frequently Asked Questions About McDonald's
What are McDonald's Willoughby location's regular dine-in hours?
McDonald's in Willoughby is open from 5:00 AM to midnight most days, with extended hours on Friday and Saturday until 1:00 AM, and Sunday from 4:00 AM to midnight.
When is the drive-thru service available at McDonald's Willoughby?
The drive-thru is open from 5:00 AM to midnight Monday through Thursday, extended to 1:00 AM on Friday and Saturday, and from 4:00 AM to midnight on Sunday.
Does McDonald's Willoughby offer delivery services?
Yes, McDonald's offers delivery including same-day and no-contact options, available daily from 5:00 AM to 12:30 AM.
Can I order food from McDonald's Willoughby through a mobile app?
Yes, you can order McDonald's menu items via the McDonald's app, available on both Apple and Android devices.
What payment methods are accepted at McDonald's Willoughby?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is WiFi available for customers at McDonald's Willoughby?
Yes, complimentary WiFi is available at this McDonald's location.
Where is McDonald's Willoughby located?
McDonald's is located at 36390 Euclid Ave, Willoughby, Ohio, 44094, USA.
What are some nearby places to McDonald's Willoughby where I can shop or dine?
Nearby places include PetSmart for pet supplies, Jersey Mike's Subs for sandwiches, and Buffalo Wild Wings for sports bar dining.
Are there convenient gas stations near McDonald's Willoughby?
Yes, nearby gas stations include Shell and truenorth, which also offer convenience stores and liquor.
What other services can I find near McDonald's Willoughby for personal care or shopping?
Nearby you'll find Terry's Shoes Foot Care Center for orthopedic shoes, Summer Sun Tanning & Nails for beauty services, and Bridal & Tuxedo Emporium for clothing and shoes.