Chipotle Mexican Grill

2.4
1258 reviews
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About

Mexican Restaurant
Chipotle Euclid Avenue is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
36200 Euclid Ave, Willoughby, OH
44094, United States

Hours

Reviews

2.4
1,258 reviews
5 stars
266
4 stars
115
3 stars
92
2 stars
109
1 star
676

What are people saying?

AI-generated from recent customer reviews

Food Availability

Customers frequently reported that the restaurant was out of key ingredients like rice, chicken, and chips, often leading to disappointment.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty counters and overflowing trash bins.

Customer Service

Many customers experienced rude and unprofessional behavior from staff, with reports of slow service and lack of attention to orders.

Portion Sizes

Several reviews mentioned stingy portion sizes, with customers feeling shortchanged on ingredients compared to other locations.

Management Issues

There were numerous complaints about poor management, including staff being untrained, unmotivated, and the restaurant being poorly run overall.
  • LT
    Lamar Thomas
    Jan 2, 2026
    1.0
    Staff was very very silly and unprofessional. People serving the food does not give out correct portions. Unpleasant visit!!!!
  • AA
    Ashley Anderson
    Dec 31, 2025
    1.0
    My boyfriend and I ate at this Chipotle yesterday and ordered the exact same bowl we always get(chicken). About two hours later, we were both violently sick with vomiting and severe stomach issues. It wasn’t until tonight that I felt well enough to even write this review. We had not eaten anything else that day, and the timing makes it very clear that something was wrong with the food. After reading through the reviews, it’s alarming how many people describe the same exact experience. This location already has extremely low ratings, and for good reason. Food safety is not optional, and whatever is happening here needs to be addressed immediately. On top of that, the staff had horrible attitudes, which only made the experience worse. Customers should not be spending their hard-earned money just to receive attitude and end up with food poisoning. This location should not be serving customers until major changes are made. The health department seriously needs to step in. Absolutely ridiculous. Clearly through all of these bad reviews given nothing has changed with this location. It is not hard to properly cook food, have gloves, and smile. Do better.
  • LB
    Lauren Bozik
    Dec 26, 2025
    1.0
    I walked in and they made an announcement that everything had to be paid with exact change because they don’t have change. Walked up to the front of the line and they’re out of cheese, lettuce, and all of their cold items. It’s not even 9pm and they’re open until 11pm daily….. so, no effort, got it. Chicken is hard rice looked rough I didn’t feel comfortable eating it.
  • SS
    Sean
    Dec 22, 2025
    2.0
    Went in saturday to grab a bite before a movie. Immediately noticed like all chipotles in the general area, the counter was littered with debris from every half pan on the line, after a few minutes an employee let everyone know that they ran out of rice and itd be about 20 min before they had any. Went across the street and gave q'doba my business where they don't run out of ingredients on a daily basis.
  • LC
    Lincoln Chiller
    Dec 14, 2025
    1.0
    Came in on a Saturday around lunch hour. While standing in a very backed up line, I looked around and realized the establishment was filthy. Even worse, there was a disgusting odor within the room which I soon discovered was the employee working the register. The employee who took my order could not have been less friendly if she tried. I decided to dine in because I was hungry and ended up throwing away the majority of my food because I couldn’t shake the odor of the employee and what I witnessed employees doing (wiping mouth / nose then handling food without gloves, using phone with food gloves, etc). Worst chipotle experience ever. For your own health, safety, and sanity, AVOID THIS LOCATION

Frequently Asked Questions About Chipotle Mexican Grill

What are the typical opening hours of Chipotle Mexican Grill on Euclid Avenue?

Chipotle Mexican Grill on Euclid Avenue is open daily from 10:45 AM to 11:00 PM.

Does Chipotle Mexican Grill offer online ordering and delivery services?

Yes, Chipotle provides online orders and offers both in-store pickup and delivery services.