Arby's

Reviews

• AC

  Adam Craig

  Feb 14, 2026
  5.0
  I have been coming to this Arby's since I was a kid and I'm 37 now. So many other nearby fast food chains have gone down the tube with their food and or service but Arby's has stayed consistent in my entire life. Whoever manages this location does a great job.
• YY

  Yelena

  Dec 6, 2025
  3.0
  Mixed experiences, based on who's working. An older white lady seems to have trouble hearing, but usually gets the orders right, though it takes longer Today, it was two heavy black women. One with pigtails, one with her hair a T-shirt. Shake and sandwich were good, fries were cold. Returned the fries, complete with the bag they were in, which also contained ketchup. Had to wait for fresh fries. Fresh fries come up, worker comes out, shoves the bag in my friends' hand. No apology, no here you go, no eye contact. Of course, no ketchup in the bag. Had to go back in. Petite white lady with waist length gray hair finally hands me ketchup and horsey sauce, even though I specifically said ketchup only, please, several times. Guess they'd rather have me throw out unrequested condiments. That hair, at that length, down while working with food? Plus, she did it cuz the heavier girl who handed my friend the bag of remade fries with the force of a football throw said she didn't want to deal with me. I dared "complain" about cold fries and "had an attitude." Apparently, complaining consists of politely asking for hot fries in a calm, respectful voice, in a clear, easy to comprehend dialect, at a reasonable volume. Just a bad experience and rude and unhygienic employees.
• GJ

  g jason

  Oct 28, 2025
  5.0
  The employee derrell did a great job with everything my food was hot it was quick and he had great customer service will come again!
• ED

  Elizabeth Dobnikar

  Sep 28, 2025
  5.0
  We had a great experience at the Arby’s in Willoughby! The assistant manager, Tom, has a wonderful personality and runs things very efficiently and in an organized way. His team was also kind, fast, and attentive. Highly recommend this location!”