Business Details
About
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Hours
Reviews
4.1
728 reviews
5 stars
350
4 stars
204
3 stars
99
2 stars
21
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Service quality varies significantly; some employees are praised for being friendly and efficient, while others are noted for rudeness and lack of professionalism.
Food Quality
Food quality is inconsistent; while many customers enjoy hot and fresh meals, others report cold or poorly prepared items.
Cleanliness
The restaurant is generally reported as clean, but there are occasional mentions of issues like sticky floors.
Order Accuracy
There are frequent complaints about incorrect orders and missing items, particularly with online and drive-thru orders.
- YYYelenaDec 6, 20253.0Mixed experiences, based on who's working. An older white lady seems to have trouble hearing, but usually gets the orders right, though it takes longer Today, it was two heavy black women. One with pigtails, one with her hair a T-shirt. Shake and sandwich were good, fries were cold. Returned the fries, complete with the bag they were in, which also contained ketchup. Had to wait for fresh fries. Fresh fries come up, worker comes out, shoves the bag in my friends' hand. No apology, no here you go, no eye contact. Of course, no ketchup in the bag. Had to go back in. Petite white lady with waist length gray hair finally hands me ketchup and horsey sauce, even though I specifically said ketchup only, please, several times. Guess they'd rather have me throw out unrequested condiments. That hair, at that length, down while working with food? Plus, she did it cuz the heavier girl who handed my friend the bag of remade fries with the force of a football throw said she didn't want to deal with me. I dared "complain" about cold fries and "had an attitude." Apparently, complaining consists of politely asking for hot fries in a calm, respectful voice, in a clear, easy to comprehend dialect, at a reasonable volume. Just a bad experience and rude and unhygienic employees.
- GJg jasonOct 28, 20255.0The employee derrell did a great job with everything my food was hot it was quick and he had great customer service will come again!
- EDElizabeth DobnikarSep 28, 20255.0We had a great experience at the Arby’s in Willoughby! The assistant manager, Tom, has a wonderful personality and runs things very efficiently and in an organized way. His team was also kind, fast, and attentive. Highly recommend this location!”
- SBSheila BAug 29, 20255.0Very delicious chicken tender snacks with crinkle fries.
- MAMichelle AJul 20, 20255.0The line moved quickly. I was served quickly by a friendly young man. My beverage hit the spot.