Subway

3.5
198 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Willoughby Hills Subway® Restaurant at 28292 Chardon Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
28292 Chardon Rd, Willoughby Hills, OH
44092, United States

Hours

Reviews

3.5
198 reviews
5 stars
86
4 stars
31
3 stars
21
2 stars
12
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior.

Food Quality

Customers frequently complained about inadequate portions, incorrect orders, and unsanitary conditions, including hair found in food.

Cleanliness

While some customers noted cleanliness, others reported dirty conditions and issues with food safety.

Operational Issues

Several reviews mentioned problems with order fulfillment, including delays and unavailability of menu items.

Mixed Experiences

Some customers praised the food and service, indicating that experiences can vary significantly depending on the staff present.
  • TE
    Taylor Edith
    Oct 10, 2025
    1.0
    It’s a Indian lady that works there thinks she’s the owner I went in yesterday Thursday 10-9-2025 for the sub of the day asked to upgrade to a foot long she told me she’s only selling me a 6 inch and proceeded to only put 6 inch bread on the counter I repeated myself again no I want a foot long she proceeded to say again I’m not selling you a foot long I’m like the description says it’s a 3 dollar up charge so then she goes and grabs the foot long bread and said something slick in there language and slammed it down on the counter this kinda behavior at a place of business is crazy!
  • NA
    N A
    Sep 11, 2024
    1.0
    Shockingly unprofessional service I experienced today. I placed a pickup order through DoorDash, yet when I arrived, they claimed they couldn't see the order. I showed them the confirmation, and still, they made me wait half an hour because their system was apparently "not working properly." Instead of apologizing, they were casually playing with cables trying to fix it, wasting my time like it meant nothing. The worker had an attitude that was outright rude and mean. To add insult to injury, I ordered steak—what did I get? Chicken. It's beyond incompetence. To top it off, even after showing my order confirmation to her on the DoorDash app, she demanded to see my receipt before handing me the food. It left me feeling like the interaction was unnecessarily unjust. the whole situation left me feeling deeply uncomfortable. Never again will I set foot in this poorly managed, disorganized place. The staff are a disgrace, and the experience was nothing short of appalling. Never visiting again.
  • SF
    Sabrina Farmer
    Jul 9, 2022
    1.0
    This was the worst customer experience I have had in years. If you see a small Indian lady working just turn right around and go somewhere else. She is the most rude employee I've seen here. There was a customer in front of me and she had a coupon and when they were checking out the coupon failed once and the lady said "you should have checked with us first" like it was the customers fault that the coupon failed. Then when it was my time to order my food I had asked for veggies to be toasted along with the meat and she did not let the person she was training do it that way because that is not how they are "supposed" to be made. Subway artists from my memory make the food the way the customer wants. Not some shortcut BS the employee wants.

Frequently Asked Questions About Subway

Where is Subway in Willoughby Hills located?

Subway is located at 28292 Chardon Rd, Lake, Willoughby Hills, OH 44092, US.

What are the operating hours of Subway at 28292 Chardon Rd?

Subway is open Monday to Friday from 8:30 AM to 10:00 PM, and on Saturday and Sunday from 8:30 AM to 9:00 PM.