Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Willoughby Hills Subway® Restaurant at 28292 Chardon Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with staff being described as rude, unprofessional, and dismissive.
Food Quality
Several customers reported issues with food quality, including insufficient toppings, incorrect orders, and unsanitary conditions.
Cleanliness
While some customers appreciated the cleanliness of the location, others noted unsanitary practices, such as hair found in food.
Order Accuracy
Many reviews mentioned problems with order accuracy, including missing items and incorrect sandwich preparations.
Service Speed
Customers frequently complained about slow service and long wait times, particularly for online orders.
EF
Eugene Figueroa
Feb 25, 2026
5.0
Very clean location vegetables are always fresh and the workers always greet you with respect
LR
Laurian Render
Feb 19, 2026
1.0
If I could rate 0 stars for this place. I would. Today will be the last time I patronize this subway. They are always just rude but today the owner was way beyond rude and needs customer service training. I placed an online order for a footlong subway club, with provolone cheese, left a comment to make sure they gave me extra Pickles, banana peppers and Olives, with vingerette dressing on the side. Gets my sandwich, the extra toppings wasn't there, no cheese and no vingerette dressing. Call the store a lady answers, I explain to her what was wrong with the sandwich, she then calls me a liar, which i was flabbergasted that i had to ask her did you just call me a liar, and she said yes I did. Then I'm like ma'am that is rude and I don't have to lie. Instead of trying to rectified the situation she hangs up on me. I then go to subway, she comes out of the back area still being rude, not apologizing or trying to fix the situation. A worker fixed me another sandwich, however had to put him in his place because he asked me what size the sandwich was i said foot long he then says that it didnt look like it. Pulled the sandwich out the garbage to show him but didnt want to look, then the lady thought that a brought back just a half sandwich without checking still getting smart and then she tells me and my sister not to come back. Please dont patronize this subway. Theres always a problem. And they are the rudest workers ever. Come to find out the lady that answered the phone was the owner. She was so rude that the customer behind us left without placing her order.
JS
jony singh
Jan 25, 2026
5.0
All food is very testy
TE
Taylor Edith
Oct 10, 2025
1.0
It’s a Indian lady that works there thinks she’s the owner I went in yesterday Thursday 10-9-2025 for the sub of the day asked to upgrade to a foot long she told me she’s only selling me a 6 inch and proceeded to only put 6 inch bread on the counter I repeated myself again no I want a foot long she proceeded to say again I’m not selling you a foot long I’m like the description says it’s a 3 dollar up charge so then she goes and grabs the foot long bread and said something slick in there language and slammed it down on the counter this kinda behavior at a place of business is crazy!
SF
Sabrina Farmer
Jul 9, 2022
1.0
This was the worst customer experience I have had in years. If you see a small Indian lady working just turn right around and go somewhere else. She is the most rude employee I've seen here.
There was a customer in front of me and she had a coupon and when they were checking out the coupon failed once and the lady said "you should have checked with us first" like it was the customers fault that the coupon failed.
Then when it was my time to order my food I had asked for veggies to be toasted along with the meat and she did not let the person she was training do it that way because that is not how they are "supposed" to be made. Subway artists from my memory make the food the way the customer wants. Not some shortcut BS the employee wants.
Subway is located at 28292 Chardon Rd, Lake, Willoughby Hills, OH 44092, US.
What are the operating hours of Subway at 28292 Chardon Rd?
Subway is open Monday to Friday from 8:30 AM to 10:00 PM, and on Saturday and Sunday from 8:30 AM to 9:00 PM.
Does the Subway at 28292 Chardon Rd offer delivery and pickup options?
Yes, Subway offers in-store pickup, curbside pickup, and delivery services.
Can I dine inside the Subway restaurant at this location?
Yes, this Subway location serves dine-in customers.
Does this Subway offer catering services?
Yes, it offers catering services to meet your needs.
What meals are served at Subway on Chardon Rd?
Subway serves breakfast, lunch, and dinner meals.
How can I view the Subway menu for the Willoughby Hills location?
You can see the menu by visiting https://subway.com/en-us/restaurant/7872-0/menu/
What are some nearby dining options to Subway at 28292 Chardon Rd?
Nearby dining options include Nationalities Lounge (American restaurant), Kim's Wings (American and chicken restaurant), Mama Lauro's Pizza, China King (Chinese restaurant), Mr Hero (sandwich shop), Tony's Pizza and Wings, and Golden Mountain Restaurant (Chinese and fast food).
Are there any nearby bars or nightlife spots near Subway?
Yes, The Madison Ultrabar is a nearby bar where you can enjoy a drink after your meal at Subway.
What nearby places might help customers find Subway?
Nearby points of interest include Huntington National Bank and PNC Bank, which can be landmarks to help locate Subway at 28292 Chardon Rd.
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