Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Willoughby Hills, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.2
707 reviews
5 stars
250
4 stars
121
3 stars
86
2 stars
41
1 star
209
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional behavior from staff, with many experiences highlighting slow service and incorrect orders.
Food Quality
Numerous reviews mentioned issues with food preparation, including undercooked items, stale products, and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions in the store, including dirty tables and poor hygiene practices among staff.
Order Accuracy
A significant number of reviews indicated that orders were consistently incorrect, leading to frustration among customers.
Staff Training
Many reviews suggested that the staff lacked proper training, resulting in inefficient service and mistakes in order preparation.
- KKKAGDec 27, 20251.0I had a very disappointing experience at this Dunkin’ Donuts location. I ordered three sandwiches: two egg-and-cheese croissants and one bacon croissant. After waiting an extended amount of time at the drive-thru window, I checked my order before leaving and noticed one sandwich was missing. I immediately brought this to the attention of the employee at the window and did not leave the drive-thru. Instead of resolving the issue promptly, the employee spoke with several staff members behind her, and they disputed whether the missing sandwich had already been placed in the bag. Despite my explaining that I had just checked the order at the window and confirmed there were only two sandwiches, the situation turned into an unnecessary disagreement. While the missing sandwich was eventually remade and added to the order, the manner in which the situation was handled was unprofessional. Customers should not be made to feel as though they are at fault for a clear order error. Based on this experience, I do not plan to return to this location.
- AAAJDec 9, 20251.0Put my order in on the app to pick up at the drive thru and when we pulled up there was one car in front of us. We sat long enough to put my car in park and when the car in front of us got their food they snatched it and drove off before even getting their bag in the car... Clearly they were upset. We pulled up and there were 4-5 people just standing around doing nothing and a few minutes later a gentleman opened the window and I told him my order # which was two small boxes of munchkins and a large coffee. He handed me the coffee and just stared at me like "what else do you want". I told him there's more to my order and it took all of 5 minutes for someone to put 20 munchkins in two boxes. Order wasn't ready and there's no welcome, hello, have a good day. First and last time at this location.
- DDD. DiorOct 30, 20251.0Toast was cold and where is my bacon? They standing around talking. And wasn’t nobody else in the drive through but me so not even a need to rush
- ASAleya StrongOct 19, 20255.0Great
- ESEbony ScottOct 15, 20251.0Rude employees and their serving old food and drinks with spoiled products. Terrible
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Willoughby Hills, OH?
Dunkin' in Willoughby Hills is open daily from 5:00 AM to 8:00 PM.
Does Dunkin' offer delivery and curbside pickup services?
Yes, this Dunkin' location offers delivery and curbside pickup services.
What seasonal drinks are currently available at Dunkin' Willoughby Hills?
You can enjoy holiday drinks such as the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order Dunkin' products ahead of time using an app?
Yes, you can order ahead quickly using the Dunkin' mobile app available on both Apple and Android devices.
What meals are served at Dunkin' in Willoughby Hills?
Dunkin' serves breakfast, lunch, and brunch meals.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' location has a drive-thru for convenient service.
Which nearby places can I visit after grabbing a coffee at Dunkin'?
You might want to visit nearby places such as Bishop Park Apartments for a relaxing walk or check out the FairBridge Hotel Cleveland East if you're staying nearby.
How can nearby automotive services benefit me when visiting Dunkin'?
If you need car maintenance before or after your visit to Dunkin', nearby options include Rainbow Muffler & Brake, Zoom Express Car Wash, and Serpentini Chevrolet of Willoughby Hills.
Are there convenient places to refuel or shop nearby Dunkin' in Willoughby Hills?
Yes, nearby convenience stores and gas stations like Shell, truenorth, and Sheetz offer additional convenience while visiting Dunkin'.
Does Dunkin' in Willoughby Hills accommodate families and children?
Yes, this location welcomes families and children and offers dine-in seating along with free Wi-Fi.