Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Willoughby Hills, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.2
704 reviews
5 stars
248
4 stars
121
3 stars
86
2 stars
41
1 star
208
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unprofessional behavior from staff, with many experiences highlighting slow service and incorrect orders.
Food Quality
Many reviews mentioned issues with food quality, including undercooked items, stale donuts, and incorrect orders.
Cleanliness
Several customers noted that the store was dirty, with unclean tables and unsanitary conditions.
Staff Training
Feedback indicated a lack of proper training among new staff, leading to frequent mistakes and poor customer service.
Inconsistency
Customers expressed disappointment over the inconsistency in service and food quality compared to previous experiences.
- DDD. DiorOct 30, 20251.0Toast was cold and where is my bacon? They standing around talking. And wasn’t nobody else in the drive through but me so not even a need to rush
- ASAleya StrongOct 19, 20255.0Great
- ESEbony ScottOct 15, 20251.0Rude employees and their serving old food and drinks with spoiled products. Terrible
- TSTom SpeelmanSep 25, 20251.0this dunkin used to be great and now it’s gone completely done hill. they never actually have anything ready for you on time or when they’re supposed to. it’s an unnecessary hassle early in the morning
- MNMystic NSep 18, 20252.0Stopped in for a coffee after work and asked for it strong, with milk and sugar. The drink came out looking like there was no milk, and when I politely asked for a pump more, the employee gave me a nasty, bothered look. That kind of attitude ruins a customer’s day. If you’ve got something to say, use your words—not your face. Customer service should always be professional.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Willoughby Hills, OH?
Dunkin' in Willoughby Hills is open daily from 5:00 AM to 8:00 PM.
Does Dunkin' offer delivery and curbside pickup services?
Yes, this Dunkin' location offers delivery and curbside pickup services.
What seasonal drinks are currently available at Dunkin' Willoughby Hills?
You can enjoy holiday drinks such as the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order Dunkin' products ahead of time using an app?
Yes, you can order ahead quickly using the Dunkin' mobile app available on both Apple and Android devices.
What meals are served at Dunkin' in Willoughby Hills?
Dunkin' serves breakfast, lunch, and brunch meals.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' location has a drive-thru for convenient service.
Which nearby places can I visit after grabbing a coffee at Dunkin'?
You might want to visit nearby places such as Bishop Park Apartments for a relaxing walk or check out the FairBridge Hotel Cleveland East if you're staying nearby.
How can nearby automotive services benefit me when visiting Dunkin'?
If you need car maintenance before or after your visit to Dunkin', nearby options include Rainbow Muffler & Brake, Zoom Express Car Wash, and Serpentini Chevrolet of Willoughby Hills.
Are there convenient places to refuel or shop nearby Dunkin' in Willoughby Hills?
Yes, nearby convenience stores and gas stations like Shell, truenorth, and Sheetz offer additional convenience while visiting Dunkin'.
Does Dunkin' in Willoughby Hills accommodate families and children?
Yes, this location welcomes families and children and offers dine-in seating along with free Wi-Fi.