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Chipotle Mexican Grill

2.6
(51 reviews)

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
28151 Chardon Rd, Willoughby Hills, OH
44092, United States

Hours

Reviews

2.6
51 reviews
5 stars
17
4 stars
1
3 stars
4
2 stars
4
1 star
25
  • AP
    Anthony Poole
    1 day ago
    2.0
    No utensils or napkins in bag. Atmosphere not pleasant at all
  • BA
    Bia A
    Feb 23, 2026
    1.0
    Seemed understaffed….i waited in line for about 15 minutes and when I finally got to the glass the guy begins to make my bowl,and I ask for barbacoa and he puts literally like less than enough to go in a taco and then looks at me and say “what else” like bruh there’s hardly anything there . Seriously you could have kept that slither of meat and should practice saying what yall don’t have when you start to get a line to the door. This happened twice ! Also another time the guy on the front line was arguing with a customer . Corporate needs to do a sweep
  • AM
    ArchAngel Michael
    Feb 18, 2026
    5.0
    I had no complaint when I got my food which is surprising for a Chipotle. Not sure how long that'll last, but here's to hoping it stays that way
  • TF
    Tiffany Forte
    Feb 12, 2026
    1.0
    Absolutely the most disgusting and filthy chipotle location I've ever seen!! The most unprofessional staff ever! I wish I could give less than one star!! The health department needs to pay a visit for sure.
  • JC
    Jacob Cassidy
    Jan 21, 2026
    2.0
    Waited almost 30 minutes in a line of less the 8 people. Only one worker was making bowls (very slowly with no urgency) while the other sat at the register watching her, at times for minutes doing nothing. This by far is the slowest chipotle I’ve ever been to. If your on lunch break it would be quicker to drive the the next nearest chipotle. Go to Wilson Mills location.

Frequently Asked Questions About Chipotle Mexican Grill

What kind of food does Chipotle Mexican Grill in Willoughby Hills serve?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the operating hours for Chipotle Mexican Grill in Willoughby Hills?

The restaurant is open daily from 10:45 AM to 10:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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