Feedback indicates inconsistent customer service, with some staff being friendly while others were rude or unhelpful.
Order Accuracy
Many customers reported issues with incorrect orders and poor handling of complaints.
Food Quality
While some customers enjoyed the food, others noted that items were served cold or not prepared correctly.
Cleanliness
The dining area and facilities were described as needing maintenance and cleanliness improvements.
Operational Hours
Customers expressed frustration over the business closing earlier than advertised hours.
KZ
king zilla
3 days ago
3.0
Today I want to go try out a burger from now and I had the backyard burger ranch and I had it without onion.Any who the the top part of the bread was made of rubber and they didn't finish cooking. The French fries, even though they were really hot. When they was done cooling off, they wasn't cooked. All the way.
They cooked the food too fast.And I think that the bread is a little old.
AT
Akberet Teweldebrhan
Nov 7, 2025
1.0
It was bad the service were yelling at us and got our order wrong two times they also made us pay more money.
EP
Elizabeth Seitz (Peeper)
Oct 15, 2025
1.0
Your employees need a refresher course on customer service. I walk in and they just look at me, no greeting, no hello literally nothing. The dq in Hilliard, very pleasant, say hello. Being welcoming goes a long way and makes ppl want to return. Here, no but coming back here.
LB
LaTonya Booker
Oct 3, 2025
5.0
My food was fresh and the workers were so nice! It’s also very clean in there
XD
Xander Dee
Sep 20, 2025
1.0
Ordered from DoorDash at 8:30p. They canceled my order and they dont close until 9:30p.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill serves classic fast food including soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, and chicken strip baskets.
Where is Dairy Queen Grill & Chill located?
It is located at 549 S Yearling Rd, Whitehall, OH 43213-2850, USA.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open daily from 10:30 AM to 9:30 PM.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, it offers both drive-thru service and outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and equipped for kids?
Yes, it is family-friendly and provides booster seats and high chairs to accommodate children.
Can I order food from Dairy Queen Grill & Chill online?
Yes, you can place an order for pickup through their online ordering platform.
Does Dairy Queen Grill & Chill have restroom facilities available?
Yes, the location provides restroom facilities for customers.
Are there any apps or mobile services to get exclusive deals at Dairy Queen Grill & Chill?
Yes, you can download the Dairy Queen app to access exclusive deals and mobile ordering rewards.
What nearby healthcare facilities can visitors find close to Dairy Queen Grill & Chill?
Nearby healthcare facilities include Nationwide Children’s Whitehall Primary Care and Whitehall Primary Care Center, providing convenient options before or after your visit.
What are some nearby shops and services to Dairy Queen Grill & Chill that customers might visit?
Nearby, customers can visit places like Western Union for money transfer, Beer & Tobacco Express for convenience items, and Times Square Shop for liquor and drinks.
Are there fitness and wellness centers near Dairy Queen Grill & Chill?
Yes, Whitehall Fit Spot gym and Whitehall Employee Health and Wellness Center are nearby for fitness and wellness needs.