Business Details
About
Mexican Restaurant
Chipotle Whitehall Town & Country is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
1,185 reviews
5 stars
475
4 stars
251
3 stars
138
2 stars
68
1 star
253
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional staff, with many experiences highlighting poor customer service and lack of attention to orders.
Cleanliness
Multiple reviews noted unsanitary conditions in the restaurant, including dirty tables and floors, as well as concerns about food hygiene.
Portion Sizes
Many customers expressed dissatisfaction with the small portion sizes of food, often feeling that they were not receiving adequate amounts for the price paid.
Food Quality
While some customers praised the food quality, there were numerous complaints about incorrect orders, missing ingredients, and inconsistent food preparation.
- BHBenjamin Horn5 days ago3.0The food is decent. Online orders are usually wrong though.
- SKSteve KnisleyJan 3, 20264.0Food was hot. Protein portion was not as big as it used to be in the past. Sour cream and cheese portions were more than adequate. Ordered 2 tortillas on the side, and they were heated and wrapped together. When I went to separate them one of them tore. Service was good. Cashier was very friendly. Atmosphere was Chipotle.
- AAabrahamDec 27, 20251.0Very disappointing experience. My girlfriend purchased the food, and my brother ended up eating it. From the start, the employee was rude and unprofessional — no greeting and no effort to offer options or explain anything, which is basic customer service. It was around 9:00 PM, and the employee already seemed focused on cleaning and closing, even though the restaurant closes at 11:00 PM. This clearly affected the service and attitude. On top of that, the food was made incorrectly and included cheese, even though I am allergic to dairy. That is a serious health concern and shows a lack of attention to food allergies. To make matters worse, when my brother took the first bite, he found a hair in the food. This is completely unacceptable and raises serious concerns about cleanliness and hygiene. Chipotle is a well-known brand, but this experience was far below expectations. I would not recommend this location based on the poor service and lack of care in food preparation.
- KCKevin ConkleDec 26, 20251.0The pictures says what needs to be said, "Large bag" of chips (forgot the queso as well) If "Profits over quality" needed a picture right here.
- HAHaleema AbdullahDec 7, 20251.0The manager was serving us today and actually gave us no more than 20 pieces of steak and whole bowl full of rice every serving was small except for the rice and was rude with us as customers because we was complaining bout the portion he was give us in a bowl then when we ask for more charge us extra .. don’t mind paying for extra meat but not when that’s was supposed to been the amount supposed to been in the bowl from the beginning this why I’ll never come back here in Whitehall , plus the store always dirty especially the restrooms I’ve been here plenty of time and restrooms always disgusting…my favorite Chipotle is In bexley Ohio .. great customer service and great on portions & it’s clean .
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Whitehall Town & Country serve?
Chipotle offers customizable Mexican fast-casual meals including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
What are the opening hours of Chipotle Mexican Grill at 3822 E Broad St, Whitehall, OH?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Whitehall Town & Country offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery options for customer convenience.
How can I place an order online for Chipotle Whitehall Town & Country?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the App Store.
What payment methods are accepted at Chipotle Mexican Grill in Whitehall?
Chipotle accepts credit cards and offers gift cards as payment options.
Is Chipotle Mexican Grill in Whitehall welcoming to LGBTQ+ customers?
Yes, Chipotle Whitehall welcomes LGBTQ+ customers and is an inclusive environment.
How can I contact Chipotle Mexican Grill Whitehall for inquiries?
You can reach them by phone at +1 614-600-3001 or email oh.1553.whitehall@chipotle.com.
What are some nearby restaurants to Chipotle Mexican Grill in Whitehall?
Nearby dining options include King Buffet (Asian restaurant), Charleys Cheesesteaks and Wings, Starbucks coffee shop, and KFC for diverse meals before or after your visit.
Are there shopping stores near Chipotle Mexican Grill in Whitehall?
Yes, nearby stores include Five Below, Sally Beauty, Kay Jewelers, Dollar Tree, Ross Dress for Less, and Shoppers World for various shopping needs around your visit.
What parks or service centers are close to the Chipotle Mexican Grill at 3822 E Broad St?
While parks are not listed nearby, service centers such as UPS Alliance Shipping Partner and Rent-A-Center are close by, making it convenient to combine errands with dining.