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Brand Certified

Chipotle Mexican Grill

3.5
(1202 reviews)

Business Details

3822 E Broad St, Whitehall, OH
43213, United States
(614) 600-3001

About

Mexican Restaurant
Chipotle Whitehall Town & Country is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3822 E Broad St, Whitehall, OH
43213, United States

Hours

Reviews

3.5
1,202 reviews
5 stars
483
4 stars
250
3 stars
143
2 stars
70
1 star
256

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with burnt chicken and poor food quality, leading to dissatisfaction.

Customer Service

Many reviews highlighted rude or unprofessional staff, with complaints about poor service and negative attitudes.

Cleanliness

Several customers noted that the restaurant was often dirty, with unclean tables and restrooms.

Portion Sizes

Customers frequently mentioned that portion sizes were small and inconsistent, leading to frustration over value for money.

Order Accuracy

Multiple reviews indicated problems with incorrect orders, including missing items and wrong food being served.
  • ZJ
    Zachary Johnson
    Feb 22, 2026
    1.0
    It was really cold in here so took my food to go. It was disgusting, has to be old food. Horrible, made me sick. Won't be giving this place any more changes, never coming back. Gross!!!
  • AZ
    Adam Z
    Feb 14, 2026
    1.0
    Told me I wasn’t allowed to use their restroom. Seemed kinda racist
  • KH
    KeAndre Harrington
    Feb 7, 2026
    1.0
    yall chicken burnt every single time charcoaled disintegrated overcooked black as night aint even look like chicken no more burnt burnt burnt burnt burnt i see mad reviews bout yall burnt chicken but nobody care fr cant a brotha just get one decent piece its so easy my pitbull could cook better what it gone take for yall to actually care yall hit these reviews with that same generic script every time and dont change nothin its all for show i bet health department and corporate gone have somethin to say bout this mess that dude look like jeffrey dahmer the worst chicken cooker out em all he love torturin chicken on that grill rack and dont even care got the worst attitude he be nasty to my lil girl she be only 11 dunno why he hate chicken so much everybody love some chicken burnt burnt burnt to a crisp chicken gods shakin they heads right now smh fix this burnt chicken situation or keep losin customers fr yall owner hit me with a "bummer" thats it? just bummer? nah fam thats pathetic fr i been comin here droppin bread complainin bout the same burnt chicken mess every time and all i get is bummer like im talkin bout the weather chicken black as night every visit health department bout to pull up corporate probably sleepin on it too and yall response a whole one word bummer cant even say sorry we gone fix it or nothin just bummer thats wild keep that energy when customers stop showin up bummer for yall business tho
  • SB
    Shamari Bradley
    Feb 3, 2026
    3.0
    the worker who told me my total had a whole attitude ! What kind of chipotle workers are you guys hiring !! I don’t understand her upset looks & attitude I did nothing to her mind you !! please do better with who you hire chipotle !! I came in with great energy & she just staring me down & wouldn’t even talk to me !! Where is the customer service chipotle !!
  • ZJ
    Zachary Johnson
    Feb 1, 2026
    3.0
    The pork bowl I had was pretty good. I wanted chicken, but yet again it was burned to ashes. Even the chicken on the grill was burnt. I don't understand how every time I want to get chicken it looks like Christmas coal. Other than that, the service was friendly and great. Chicken is one of the easiest proteins to cook... Also, the man that has that goofy braid in the front, please pull up your pants. Children should not be able to see your underwear with hearts on it because you think it's cool. What kind of manager allows that?

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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