Chipotle Whitehall Town & Country is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
While some customers praised the food quality and flavor, others reported issues with undercooked ingredients and small portions.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted that the location was dirty, with complaints about trash and unsanitary conditions.
Pricing Concerns
Many customers felt that the prices were too high for the portion sizes and quality received.
Staff Friendliness
Some reviews mentioned friendly and welcoming staff, while others reported negative interactions with employees.
JT
Jesus Troncoso
5 days ago
1.0
Ordered a bowl online and they gave me a burrito, they had none of the aguas filled up, all empty. Then there was bearly any beef in the damn burrito... Smfh.
Place was also a mess!
TM
Tae Marie
Nov 11, 2025
2.0
I don’t normally have issues with this location, but I went in today and was ready for a burrito, unfortunately I was unable to get my burrito as the counters were filthy, and the workers slid my food through the mess on the counter and thought I was still supposed to eat it, on top of the dude taking orders when you first walk in hollering halfway across the restaurant asking for people’s orders and they’re way back by the door. Today was just highly unprofessional And they need to clean as they go. Today put a bad taste in my mouth with this location, maybe I’ll give them another try. Haven’t decided yet.
BM
Brock Miller
Nov 2, 2025
5.0
Labron was the goat. Very kind and good servings. Knew exactly what i wanted. Best bowl ive ever had
AT
Audrey Travis
Oct 29, 2025
5.0
Chipotle is usually hit or miss but this location has so many hits. Greeted when you walk in. Steak cooked and seasoned to perfection. Fajita and rice fully cooked with flavor. This location has come a long way and is the best out of all of them.
RM
Ras Mohamed
Oct 26, 2025
2.0
They charged me almost 30 bucks for one bowl and chips and guacamole. i saw the charge on my account way after i left. make sure you get your receipt and dispute it. i didn’t get a receipt print out.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Whitehall Town & Country serve?
Chipotle offers customizable Mexican fast-casual meals including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
What are the opening hours of Chipotle Mexican Grill at 3822 E Broad St, Whitehall, OH?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Whitehall Town & Country offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery options for customer convenience.
How can I place an order online for Chipotle Whitehall Town & Country?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the App Store.
What payment methods are accepted at Chipotle Mexican Grill in Whitehall?
Chipotle accepts credit cards and offers gift cards as payment options.
Is Chipotle Mexican Grill in Whitehall welcoming to LGBTQ+ customers?
Yes, Chipotle Whitehall welcomes LGBTQ+ customers and is an inclusive environment.
How can I contact Chipotle Mexican Grill Whitehall for inquiries?
You can reach them by phone at +1 614-600-3001 or email oh.1553.whitehall@chipotle.com.
What are some nearby restaurants to Chipotle Mexican Grill in Whitehall?
Nearby dining options include King Buffet (Asian restaurant), Charleys Cheesesteaks and Wings, Starbucks coffee shop, and KFC for diverse meals before or after your visit.
Are there shopping stores near Chipotle Mexican Grill in Whitehall?
Yes, nearby stores include Five Below, Sally Beauty, Kay Jewelers, Dollar Tree, Ross Dress for Less, and Shoppers World for various shopping needs around your visit.
What parks or service centers are close to the Chipotle Mexican Grill at 3822 E Broad St?
While parks are not listed nearby, service centers such as UPS Alliance Shipping Partner and Rent-A-Center are close by, making it convenient to combine errands with dining.