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Wendy's

3.7
(1055 reviews)
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Business Details

29778 Detroit Road, Westlake, OH
44145, United States
(440) 640-8202
https://locations.wendys.com/united-states/oh/westlake/29778-detroit-road
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About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
29778 Detroit Road, Westlake, OH
44145, United States

Hours

Reviews

3.7
1,055 reviews
5 stars
435
4 stars
235
3 stars
165
2 stars
72
1 star
148

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences are mixed, with some praising friendly staff while others report rudeness and poor handling of orders.

Food Quality

Food quality is inconsistent, with many complaints about cold, stale, or incorrect orders, though some customers enjoyed specific items like chili and salads.

Cleanliness

Cleanliness varies; some customers noted clean facilities while others reported dirty conditions and unsanitary bathrooms.

Speed of Service

Service speed is generally praised, especially during drive-thru, but there are complaints about slow service and order accuracy.
  • NN
    Noah
    Feb 12, 2026
    3.0
    I need to eat more
  • BW
    Brian Weir
    Nov 29, 2025
    5.0
    Just had an incredibly positive experience at this Wendy’s location. Donna offered prompt and friendly service that goes to show why Wendy’s is just a cut above other fast food establishments.
  • JJ
    James's Jackson
    Nov 15, 2025
    3.0
    It's fast food nothing that great.
  • HL
    Henry Lee
    Nov 3, 2025
    5.0
    Always fast service and friendly!
  • VE
    Victor Edwards
    Oct 28, 2025
    2.0
    Wendy's seems to be going downhill. From the dated building and dirty facility to the poor staff hiring. The pricing is lower than the competition but competing on low price doesn't seem to be a good long term strategy. On my most recent visit the Freestyle machine was out of 75% of flavors. Both ketchup dispenser were empty. Trash was everywhere and employees left used cartoons laying around on the counters. The bathrooms are gross and smell weird. The only reasons I go to Wendy's is the low price for Biggie bag, the fries, chocolate chip cookies and Freestyle. If the Freestyle syrups are empty that takes away one reason for going.
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Frequently Asked Questions About Wendy's

What are the operating hours for the drive-thru at Wendy's in Westlake?

The drive-thru at Wendy's in Westlake is open daily from 6:30 AM to 1:00 AM.

Does the Wendy's location at 29778 Detroit Road serve breakfast?

Yes, this Wendy's location serves breakfast including combos, sandwiches, coffee, and sides.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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