Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,051 reviews
5 stars
435
4 stars
235
3 stars
162
2 stars
71
1 star
148
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Several customers reported dirty facilities and unsanitary conditions, particularly in the bathrooms.
Service Quality
Customer service experiences varied widely; some employees were praised for their friendliness, while others were criticized for rudeness and poor attitude.
Food Quality
Many reviews mentioned cold, stale, or improperly prepared food, leading to dissatisfaction.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, indicating issues with order fulfillment.
Pricing
Customers appreciated the low prices, particularly for the Biggie Bag, but some felt the quality did not justify the cost.
- HLHenry LeeNov 3, 20255.0Always fast service and friendly!
- VEVictor EdwardsOct 28, 20252.0Wendy's seems to be going downhill. From the dated building and dirty facility to the poor staff hiring. The pricing is lower than the competition but competing on low price doesn't seem to be a good long term strategy. On my most recent visit the Freestyle machine was out of 75% of flavors. Both ketchup dispenser were empty. Trash was everywhere and employees left used cartoons laying around on the counters. The bathrooms are gross and smell weird. The only reasons I go to Wendy's is the low price for Biggie bag, the fries, chocolate chip cookies and Freestyle. If the Freestyle syrups are empty that takes away one reason for going.
- BLBen LogoOct 7, 20251.0i got a grilled chicken wrap and i got food poisoning i violently threw up.
- VVVincentSep 28, 20255.0Kayleene is an awesome worker who provides friendly customer service and deserves her every raise! Tana and Angela sincerely are the best workers who treat the customers right. We will keep coming back because of them!
- AAAeroThirdSep 27, 20252.0Was mid order with a wonderful and kind worker when the manager took over the order call. Was rude, short, and rushed us through the order. Got my drink wrong too
Frequently Asked Questions About Wendy's
Is 659 Westlake Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Westlake, OH?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Westlake, OH into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (440) 640-8202.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 659 Westlake Wendy’s serve breakfast?
Yes, this Wendy’s location in Westlake, OH serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at Wendy's in Westlake?
The drive-thru at Wendy's in Westlake is open daily from 6:30 AM to 1:00 AM.
Does the Wendy's location at 29778 Detroit Road serve breakfast?
Yes, this Wendy's location serves breakfast including combos, sandwiches, coffee, and sides.
Is delivery available from this Wendy's location?
Delivery is available where offered; check via the Wendy's app or order.wendys.com and enter your address to confirm delivery availability near you.
Where can I find Wendy's menu and pricing for the Westlake location?
Menu pricing and details are available at order.wendys.com or the Wendy's mobile app; just select the Westlake location to see prices.
How can I contact the Wendy's at 29778 Detroit Road for feedback or questions?
You can contact Wendy's Customer Care via live chat at their Contact page, call 888-624-8140, or directly reach the Westlake location at (440) 640-8202.
What payment methods does Wendy's in Westlake accept?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Does this Wendy's location have dine-in and drive-thru options?
Yes, this Wendy's offers dine-in, drive-thru, takeout, and delivery services.
Are there any nearby automotive service centers where I can get my tires checked before grabbing food at Wendy's?
Yes, Monro Auto Service And Tire Centers and Mr. Tire Auto Service Centers are nearby and can assist with your tire needs.
What nearby dining options are available around Wendy's at 29778 Detroit Road?
Nearby dining options include Bob Evans for American cuisine, Chipotle Mexican Grill for Tex-Mex, Jimmy John's for sandwiches, and Arashi Japan for sushi and steakhouse fare.
Are there lodging options near Wendy's in Westlake for travelers?
Yes, nearby hotels include Hampton Inn Cleveland-Westlake and Hampton by Hilton, convenient for travelers visiting the area.