Taco Bell

3.6
1228 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 1345 Columbia Rd. in Westlake. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
1345 Columbia Rd., Westlake, OH
44145, United States

Hours

Reviews

3.6
1,228 reviews
5 stars
505
4 stars
252
3 stars
191
2 stars
77
1 star
203

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including cold items, incorrect orders, and poor preparation.

Service Speed

Many reviews highlighted extremely slow service, particularly in the drive-thru, with wait times often exceeding 30 minutes.

Staff Attitude

Feedback on staff behavior was mixed, with some praising friendly service while others noted rudeness and a lack of care.

Order Accuracy

Numerous customers experienced problems with order accuracy, including missing items and incorrect food.

Cleanliness and Environment

Several reviews mentioned cleanliness issues, particularly in the dining area and bathrooms.
  • AD
    Adam DiGeronimo
    5 days ago
    1.0
    Rude, uneducated on the menu. And I think they made sure everyone of my tacos was smashed.. poor service at this store.
  • YY
    Yas
    Nov 16, 2025
    1.0
    I spent an hour here on a Saturday—clearly because I had nothing better to do. They messed up my order THREE times! After being patient and giving them three chances to get it right, I finally demanded a refund. The employee tried to argue, insisting that he’d gotten the order right on the third attempt, but I had six soft tacos in my hands to prove him wrong. Not once did he come to the window to apologize. The other staff just stood there, confused, asking if I wanted a full or partial refund. Honestly, how hard is it to get an order right after three tries? For context, I asked for two soft tacos with no cheese—just meat and lettuce. After driving back to the location with tacos that had meat, cheese, and lettuce, they gave me two remade orders of soft tacos with just meat and cheese. I have no idea why they couldn't manage to get a soft taco with just meat and lettuce, but at this point, I can only wish them the best. If they couldn’t manage this after three attempts, I hope they find success in something else.
  • JC
    Jared C
    Nov 15, 2025
    1.0
    Made our order wrong 3 times. Spent almost an hour just trying to get the issue situated. Easily the worst fast food experience in my entire time on earth.
  • ED
    Emily Dingeldein
    Oct 26, 2025
    1.0
    The quality has gone down so bad. I’m currently drinking the most watered down soda I’ve had from any chain establishment. Honestly it’s kind of just embarrassing. Soda is the cheapest thing and y'all are watering it down? Not cute.
  • DD
    Dane
    Oct 24, 2025
    1.0
    I’m so sick of this. Drive through order The food got even smaller. 27 dollars for five items. You can no longer tell the difference in size between a burrito supreme and a bean burrito. They were all wrapped the same and we had to open them up. Basically much Less food at much more price. This is why I stopped eating fast food, but let my daughter talk me into it. Next time I say no and make burritos at home for 1/16th the price and five times the food. Note, service staff was excellent for the drive through. This is only about the food received.

Frequently Asked Questions About Taco Bell

What are the operating hours of the Taco Bell at 1345 Columbia Rd., Westlake?

The Taco Bell is open every day from 9:00 AM to midnight (12:00 AM).

Does this Taco Bell location have a drive-through service?

Yes, it offers drive-through service daily from 9:00 AM to midnight.