Panera Bread

3.5
616 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Westlake is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Panera Bread
26137 Detroit Road, Westlake, OH
44145, United States

Hours

Reviews

3.5
616 reviews
5 stars
218
4 stars
150
3 stars
86
2 stars
55
1 star
107

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and staff arguing, leading to a frustrating experience.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold items, incorrect orders, and unsatisfactory portion sizes.

Cleanliness

Several customers noted that the dining area and bathrooms were not clean, with dirty tables and floors being a common concern.

Staff Attitude

Feedback indicated that staff members often appeared unfriendly or unhelpful, impacting the overall customer experience.

Pricing Concerns

Customers expressed that the prices were too high for the quality and portion sizes of the food, leading to feelings of being overcharged.
  • LT
    Luna Tran
    Nov 10, 2025
    1.0
    I work for DoorDash, had an awful experience picking up an order. The lady is either some manager, or team lead. She had an awful attitude, couldn’t find my order. She said to me “order was already picked up”. I was about to contact DoorDash. Then she finds it, places the bag on the counter and doesn’t say a word. It was interesting because she treated the white gentleman before me very kindly. She either hates her job, hates women, or hates people of color. Maybe all three. Who knows!
  • MR
    Michael Rosenberg
    Oct 27, 2025
    1.0
    Literally can’t even make a pot of coffee. I ordered a pot of coffee to go, after 15 min asked where’s my coffee and they just stood around with their hands up. 45 min later I got my coffee. 7 people working but no one is doing a damn thing
  • RJ
    Rae J
    Sep 4, 2025
    1.0
    Get all the way home after a rough morning and my bagel is completely burned. Past the point of even eating it
  • GH
    Georgia Harris
    Sep 2, 2025
    1.0
    We came to pick up breakfast for our grandson's 4th birthday. We ordered bagels and cinnamon rolls. All were served cold. Bagels were not sliced. Forgot the utensils. Crap food. We were there a few minutes before 9am. I spoke to the person behind the counter and asked... Your chicken soup is my grandson's favorite. I know it's still breakfast but could I get a bowl? It can be cold. We'll heat it up. The manager looked right at me and said.... We don't get the soup out until 9:30 and walked away. I hadn't been to a Panera for about 6 years. I will never be back.
  • OF
    Ohio Fan
    Aug 31, 2025
    5.0
    Went to Panera Bread for Dinner tonight and got the sandwich and salad with flavored Lemonade. Located in Westlake, Ohio.

Frequently Asked Questions About Panera Bread

Does Panera Bread Westlake accept reservations?

No, Panera Bread Westlake does not accept reservations.

What are the operating hours of Panera Bread Westlake?

Panera Bread Westlake is open from 7:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 8:00 PM on Sunday.