Panera Bread

Reviews

• SS

  Shannon

  Feb 18, 2026
  1.0
  There is no drive thru. Horrible for people that struggle with mobility
• YE

  Yousef Elder

  Jan 18, 2026
  1.0
  Panera Bread completely ruined my order not once, but FOUR times! It’s beyond ridiculous how they can’t get something so simple right. Then, to top it all off, the worker got mad at us for absolutely no reason—he acted like we were judging him because of his sexuality, which made the whole situation super awkward and uncomfortable. I don’t care about anyone’s personal stuff, but when you’re working with customers, you need to keep it professional. This was hands down one of the worst service experiences I’ve ever had.
• SS

  Shani

  Jan 8, 2026
  5.0
  Great & Very Delicious 😋. Keep up the Fantastic job. The Tall guy, Who makes the Hot Sandwich 's He is a Very Hard worker. In the Morning. All the Employees are very helpful and Friendly Also ☺️.
• LA

  Leigh Anne

  Dec 9, 2025
  1.0
  I received my food and noticed the “grilled cheese” sandwich wasn’t grilled at all. It was warmed up bread in the microwave.. ZERO grilled anything.. my son is on the spectrum and this is the ONLY thing he will eat there, it has been his go to food at Panera for the last 11 years. I asked the girl at the front if I could please get this grilled since it’s supposed to be grilled cheese. She said “sorry that’s how it comes”. I said “I’m sorry, you’re telling me the grilled cheese is now warm bread with melted cheese in it, not grilled or toasted???” And she responded with “yes, sorry. That’s how it comes” and she walked away. As a local business owner I can assure you that’s not great customer service and it’s no wonder that location is empty so much. I would never be ok with my own customers leaving unhappy and that’s exactly how I left. Let me say, I was initially annoyed that the kid that took our order was non stop wiping his nose and proceeded to hand me my tea cup, and my son’s juice. I overlooked it, because it’s that time of year and at least he showed up for work..then I had to clean a table off myself (with my own wipes) to even sit down to eat.. every table was dirty. No one was in there but every table was filthy.. then I get the food and the above happened. I was pretty shocked at how rude she was about it too, but I sat down again so my son could at least eat his soup, I didn’t want him to start crying. (He doesn’t do change well but he doesn’t do confrontation even more) I just told him he couldn’t get a new sandwich because the toaster was broken, but he can still eat his soup and eat his baguette. He don’t eat much (he was probably overthinking it about not having his grilled cheese in his mind, they go together) so I decided to just get a To go container and leave. I walked over to get it and saw a different kid, that was serving all the food, standing with his back to me blowing his nose over and over.. he wiped his handed on his pants the proceeded to DISH UP FOOD!!! At that point I was so disgusted I just wanted to leave without the leftovers. I’ll never go back to the westlake location even though it’s by my house. I will drive to Ricky River, where the manager there is incredible! He is always helpful and the restaurant is clean!!
• LT

  Luna Tran

  Nov 10, 2025
  1.0
  I work for DoorDash, had an awful experience picking up an order. The lady is either some manager, or team lead. She had an awful attitude, couldn’t find my order. She said to me “order was already picked up”. I was about to contact DoorDash. Then she finds it, places the bag on the counter and doesn’t say a word. It was interesting because she treated the white gentleman before me very kindly. She either hates her job, hates women, or hates people of color. Maybe all three. Who knows!

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