Panera Bread

Reviews

• SS

  Shani

  4 days ago
  5.0
  Great & Very Delicious 😋. Keep up the Fantastic job. The Tall guy, Who makes the Hot Sandwich 's He is a Very Hard worker. In the Morning. All the Employees are very helpful and Friendly Also ☺️.
• LA

  Leigh Anne

  Dec 9, 2025
  1.0
  I received my food and noticed the “grilled cheese” sandwich wasn’t grilled at all. It was warmed up bread in the microwave.. ZERO grilled anything.. my son is on the spectrum and this is the ONLY thing he will eat there, it has been his go to food at Panera for the last 11 years. I asked the girl at the front if I could please get this grilled since it’s supposed to be grilled cheese. She said “sorry that’s how it comes”. I said “I’m sorry, you’re telling me the grilled cheese is now warm bread with melted cheese in it, not grilled or toasted???” And she responded with “yes, sorry. That’s how it comes” and she walked away. As a local business owner I can assure you that’s not great customer service and it’s no wonder that location is empty so much. I would never be ok with my own customers leaving unhappy and that’s exactly how I left. Let me say, I was initially annoyed that the kid that took our order was non stop wiping his nose and proceeded to hand me my tea cup, and my son’s juice. I overlooked it, because it’s that time of year and at least he showed up for work..then I had to clean a table off myself (with my own wipes) to even sit down to eat.. every table was dirty. No one was in there but every table was filthy.. then I get the food and the above happened. I was pretty shocked at how rude she was about it too, but I sat down again so my son could at least eat his soup, I didn’t want him to start crying. (He doesn’t do change well but he doesn’t do confrontation even more) I just told him he couldn’t get a new sandwich because the toaster was broken, but he can still eat his soup and eat his baguette. He don’t eat much (he was probably overthinking it about not having his grilled cheese in his mind, they go together) so I decided to just get a To go container and leave. I walked over to get it and saw a different kid, that was serving all the food, standing with his back to me blowing his nose over and over.. he wiped his handed on his pants the proceeded to DISH UP FOOD!!! At that point I was so disgusted I just wanted to leave without the leftovers. I’ll never go back to the westlake location even though it’s by my house. I will drive to Ricky River, where the manager there is incredible! He is always helpful and the restaurant is clean!!
• LT

  Luna Tran

  Nov 10, 2025
  1.0
  I work for DoorDash, had an awful experience picking up an order. The lady is either some manager, or team lead. She had an awful attitude, couldn’t find my order. She said to me “order was already picked up”. I was about to contact DoorDash. Then she finds it, places the bag on the counter and doesn’t say a word. It was interesting because she treated the white gentleman before me very kindly. She either hates her job, hates women, or hates people of color. Maybe all three. Who knows!
• MR

  Michael Rosenberg

  Oct 27, 2025
  1.0
  Literally can’t even make a pot of coffee. I ordered a pot of coffee to go, after 15 min asked where’s my coffee and they just stood around with their hands up. 45 min later I got my coffee. 7 people working but no one is doing a damn thing
• GH

  Georgia Harris

  Sep 2, 2025
  1.0
  We came to pick up breakfast for our grandson's 4th birthday. We ordered bagels and cinnamon rolls. All were served cold. Bagels were not sliced. Forgot the utensils. Crap food. We were there a few minutes before 9am. I spoke to the person behind the counter and asked... Your chicken soup is my grandson's favorite. I know it's still breakfast but could I get a bowl? It can be cold. We'll heat it up. The manager looked right at me and said.... We don't get the soup out until 9:30 and walked away. I hadn't been to a Panera for about 6 years. I will never be back.

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