Outback Steakhouse

3.9
2615 reviews

About

Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBarOutback Steakhouse
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Westlake off Northwest Freeway and Sperry Drive and next to BMW of Westlake.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsAvailable

Location

Outback Steakhouse
24900 Sperry Drive, Westlake, OH
44145, United States

Hours

Reviews

3.9
2,615 reviews
5 stars
1,296
4 stars
555
3 stars
280
2 stars
186
1 star
298

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including undercooked steaks, bland flavors, and unsatisfactory portion sizes.

Service Issues

Several reviews highlighted slow service, understaffing, and unprofessional behavior from staff, impacting the overall dining experience.

Positive Staff Interactions

Despite some negative experiences, many customers praised specific staff members for their excellent service and attentiveness.

Cleanliness Concerns

Multiple reviews mentioned cleanliness issues, particularly in the bathrooms and dining areas, which detracted from the overall experience.
  • JJ
    Justy Jenkins
    3 days ago
    1.0
    If I could give this place 0 stars I absolutely would because that was how horrible of an experience this actually was. Mitchell our waiter was amazing and did absolutely everything he could to make sure we were taken care of - the manager on shift tonight 1/10 did what she could to take care of us as well but there’s no rebounding what happened tonight. We waited over an hour for our entrees tonight with 2 of the 5 entrees having hair in them. Thick black course hair. I will not ever come back to this location. The long wait times were just the beginning - we were there 1.5 hours before our entrees came to the table and that’s when we noticed the hair before we even started eating.
  • MB
    Melissa Butcher
    6 days ago
    5.0
    The amazing staff at this location were so accommodating, my 50th birthday dinner was extra amazing because of them. Thank you again for going above and beyond for me and my family. Food was delicious.
  • JP
    jacob patay
    Dec 30, 2025
    1.0
    I haven’t been here in a while, but I received a gift card for Christmas and figured I’d give it a try. Corey who was our server was polite and very helpful. This review is based on the food and drinks. I spent $120 for 2 steaks and 2 drinks after tip. There was hair in both of our food, crumbs in my beer. The cuts of meat felt beyond cheap and consisted of mainly chewy parts that weren’t edible. I would hope for a high quality meat if I’m paying $30-$35 per steak. The dining room was also freezing and it seemed like they didn’t even keep the heat on. I hope Corey is the only one to receive the tip since he is the only one to deserve it based off my experience.
  • HY
    Hillery Y
    Dec 29, 2025
    2.0
    We hadn’t been here in quite some time, but we were given a gift card and decided to give it another try. When we arrived, there were three employees at the host stand, all on their phones, and it felt like we were inconveniencing them by checking in. Our server, however, was excellent throughout the meal. Unfortunately, the food did not meet expectations. The wedge salad had far too much topping and dressing, the French onion soup was bland, and both steaks were undercooked — we ordered medium rare, and they came out closer to rare. We were seated within clear view of the host stand, and throughout our meal the employees remained on their phones, which was disappointing and unprofessional.
  • MA
    Majdi Ayoub
    Dec 27, 2025
    2.0
    I gave this place 2 stars. The salad was wilted and tasted off, and the steak was so chewy it felt like chewing rubber. On top of that, the prices are way higher than the quality you get. Not worth the money or the disappointment.

Frequently Asked Questions About Outback Steakhouse

Where can I find information on gluten-free menu items?

We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu

Where can I earn dine rewards?

Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.