Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBarOutback Steakhouse
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Westlake off Northwest Freeway and Sperry Drive and next to BMW of Westlake.
Many customers reported issues with food quality, including undercooked steaks, bland flavors, and unsatisfactory portion sizes.
Service Issues
Several reviews highlighted slow service, understaffing, and unprofessional behavior from staff, impacting the overall dining experience.
Positive Staff Interactions
Despite some negative experiences, many customers praised specific staff members for their excellent service and attentiveness.
Cleanliness Concerns
Multiple reviews mentioned cleanliness issues, particularly in the bathrooms and dining areas, which detracted from the overall experience.
JJ
Justy Jenkins
3 days ago
1.0
If I could give this place 0 stars I absolutely would because that was how horrible of an experience this actually was. Mitchell our waiter was amazing and did absolutely everything he could to make sure we were taken care of - the manager on shift tonight 1/10 did what she could to take care of us as well but there’s no rebounding what happened tonight. We waited over an hour for our entrees tonight with 2 of the 5 entrees having hair in them. Thick black course hair. I will not ever come back to this location. The long wait times were just the beginning - we were there 1.5 hours before our entrees came to the table and that’s when we noticed the hair before we even started eating.
MB
Melissa Butcher
6 days ago
5.0
The amazing staff at this location were so accommodating, my 50th birthday dinner was extra amazing because of them. Thank you again for going above and beyond for me and my family. Food was delicious.
JP
jacob patay
Dec 30, 2025
1.0
I haven’t been here in a while, but I received a gift card for Christmas and figured I’d give it a try. Corey who was our server was polite and very helpful. This review is based on the food and drinks. I spent $120 for 2 steaks and 2 drinks after tip. There was hair in both of our food, crumbs in my beer. The cuts of meat felt beyond cheap and consisted of mainly chewy parts that weren’t edible. I would hope for a high quality meat if I’m paying $30-$35 per steak. The dining room was also freezing and it seemed like they didn’t even keep the heat on. I hope Corey is the only one to receive the tip since he is the only one to deserve it based off my experience.
HY
Hillery Y
Dec 29, 2025
2.0
We hadn’t been here in quite some time, but we were given a gift card and decided to give it another try. When we arrived, there were three employees at the host stand, all on their phones, and it felt like we were inconveniencing them by checking in.
Our server, however, was excellent throughout the meal. Unfortunately, the food did not meet expectations. The wedge salad had far too much topping and dressing, the French onion soup was bland, and both steaks were undercooked — we ordered medium rare, and they came out closer to rare.
We were seated within clear view of the host stand, and throughout our meal the employees remained on their phones, which was disappointing and unprofessional.
MA
Majdi Ayoub
Dec 27, 2025
2.0
I gave this place 2 stars. The salad was wilted and tasted off, and the steak was so chewy it felt like chewing rubber. On top of that, the prices are way higher than the quality you get. Not worth the money or the disappointment.
Frequently Asked Questions About Outback Steakhouse
Where can I find information on gluten-free menu items?
We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu
Where can I earn dine rewards?
Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.
Where can I download the NEW Outback App?
Our App has been upgraded with a new look and exciting features! It's the fastest, mobile way to enjoy our bold flavors thru curbside takeaway \& delivery. Get it on Google Play or download on the AppStore – [Learn More](https://www.outback.com/app?useCache=false/)
How do I find out more information about being an Outbacker?
We're always looking for dedicated, fun\-loving people to help make our restaurant a success! For more information [click here](http://bit.ly/39L8aoI3112).
What are the operating hours of Outback Steakhouse in Westlake?
Outback Steakhouse in Westlake is open Monday to Thursday and Sunday from 11:00 AM to 9:30 PM, and Friday and Saturday from 11:00 AM to 10:30 PM.
Does Outback Steakhouse Westlake offer gluten-free menu options?
Yes, Outback Steakhouse Westlake offers several gluten-free menu items. You can view them online at their gluten-free menu page.
What meal services does Outback Steakhouse Westlake provide?
They serve lunch, dinner, and have a happy hour menu available.
Can I order delivery or pickup from Outback Steakhouse Westlake?
Yes, they offer in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery options.
Does Outback Steakhouse Westlake have happy hour specials?
Yes, happy hour runs daily from 4:00 PM to 6:00 PM at Outback Steakhouse Westlake.
What payment methods are accepted at Outback Steakhouse Westlake?
They accept American Express, Android Pay, Apple Pay, cash, Mastercard, and Visa.
What is the dress code at Outback Steakhouse Westlake?
The dress code is casual at Outback Steakhouse Westlake.
Which nearby restaurants can I visit before or after dining at Outback Steakhouse Westlake?
Nearby dining options include The Hooley Pub and Kitchen, Hooley House Sports Pub & Grille, Tony Roma's, Carrabba's Italian Grill, Si Señor Taco & Tequila Bar, and Cozumel Westlake.
Are there hotels near Outback Steakhouse Westlake for visitors looking to stay overnight?
Yes, nearby hotels include Courtyard by Marriott Cleveland Westlake, TownePlace Suites by Marriott Cleveland Westlake, and Super 8 by Wyndham Westlake/Cleveland.
How can I access Outback Steakhouse Westlake using public transit or parking?
Westlake Park and Ride offers parking and travel access near Outback Steakhouse, making it convenient for customers using public transit or driving to the location.