Service quality is inconsistent, with some servers receiving high praise for attentiveness while others are criticized for being slow or indifferent.
Food Quality
Food quality varies significantly; some dishes are well-received while others are described as bland or poorly prepared.
Atmosphere
The restaurant has a pleasant atmosphere that many customers enjoy, contributing positively to their dining experience.
Staff Friendliness
Several reviews highlight the friendliness and helpfulness of staff members, particularly the hostess and certain servers.
Wait Times
Customers frequently mention long wait times for food and service, which detracts from their overall experience.
JL
Jon Libava
3 days ago
3.0
We were really looking forward to a nice business dinner and some delicious Italian food. Unfortunately we were extremely disappointed. Veal and Chicken Parmesan were almost inedible. Overcooked, dry and lacking any flavor and the Alfredo Pasta that came with it looked like it was 3 days old. Other dishes were even worse with virtually everyone in our party leaving 50% or more of their food uneaten.
Service for a large group was decent as was the atmosphere but they clearly don't taste the food they serve. There are dozens of excellent Italian restaurants to choose from in Northeast Ohio but unfortunately this isn't one of them.
LC
Laura Childers
6 days ago
2.0
Went here for a girls dinner. Ordered drinks, an appetizer and dinner. Appetizer was great. We all ordered steak. I wanted medium. I got it and it was rare. Asked for it to be cooked a little more and it came back well done. It was so tough they offered to make a sauce to go with it, not sure what that would do to a piece of jerky at that point. This pic was before I sent it back, it already looked like it was cooked in a microwave
SS
Sloan
Jan 3, 2026
2.0
I wish i could share a positive review given the atmosphere was pleasing. Sat at 8:15 with reservations. Unfortunately, we sat and waited 7 mins for a server who didn’t bring water yet asked for our drink order. Undecided, we asked for water. Proceeded to then wait 15 minutes for the server to return. No where to be found. Water glasses were crusted and dirty. Silverware also had crusted food on them. We simply left. We had high hopes for date night but the vibe was killed with poor service and hygiene… :/
MM
Miyuki MiMikyu
Dec 30, 2025
5.0
Went here to celebrate my birthday.
I was really impressed by the clean, simple decor. Our server was wonderful, she didn't ignore us and did not hover, perfect balance. Everything was delicious and tasted fresh. I was given a birthday cannoli on the house. I believe it was the owner or manager who came to ask us about our experience and my answer remains unchanged: we will be back! Thank you for the wonderful time!
AA
Alan Andrews
Dec 28, 2025
2.0
We were very disappointed with the food. Atmosphere was nice and service was great but the food was not edible. 11 of us went to celebrate the holidays and every one of us had an issue with our food. Chicken and steak was over cooked and tough, pasta was undercooked and chewy, shrimp and lobster was over cooked and still had shell pieces in it, the mashed potatoes were so dry that you could literally pick it up by hand like a biscuit. Our server actually laughed with us when we handed her a biscuit of mashed potatoes. We didn’t ask for a discount or send anything back we just simply paid the bill and left to get food elsewhere. Great atmosphere but definitely missed the mark with food.
Frequently Asked Questions About Leo's Italian Social
Does Leo's Italian Social accept reservations?
Yes, Leo's Italian Social accepts reservations which can be made via their reservation URL.
What are the operating hours of Leo's Italian Social?
Leo's Italian Social is open from 11:00 AM to 9:00 PM Monday through Thursday, 11:00 AM to 10:00 PM on Friday and Saturday, and 10:00 AM to 9:00 PM on Sunday.
Where is Leo's Italian Social located?
Leo's Italian Social is located at 200 Crocker Park Blvd., Westlake, OH 44145, USA.
What types of meals does Leo's Italian Social serve?
They serve lunch, brunch, dinner, and happy hour meals.
Does Leo's Italian Social offer pickup and delivery services?
Yes, they offer in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery options.
What payment methods are accepted at Leo's Italian Social?
Payments can be made using American Express, cash, MasterCard, and Visa.
What is the dress code at Leo's Italian Social?
The dress code is casual, making it suitable for relaxed dining experiences.
Can families and children visit Leo's Italian Social?
Yes, Leo's Italian Social welcomes families and children and offers a children's menu.
What nearby shopping options are available around Leo's Italian Social in Crocker Park?
Nearby, customers can visit stores like H&M for clothing, Tradehome Shoes for footwear, Dry Goods at Crocker Park for women's clothing, and Urban Outfitters for fashion accessories.
Are there entertainment options near Leo's Italian Social?
Yes, near Leo's Italian Social you can find The Escape Game Crocker Park for escape room experiences, Sandbox VR for virtual reality games, and GameStop for video gaming.
What are some nearby dining options customers might explore along with Leo's Italian Social?
Nearby dining includes Brio Tuscan Grille for Italian cuisine, Rocky Mountain Chocolate Factory for chocolates and desserts, Crêpes In The City for French pancakes, and BIBIBOP Asian Grill for Korean and Asian fast food.