Graeter's Ice Cream

Reviews

• JB

  Jim Bielozer

  Apr 17, 2025
  1.0
  Picked up a 20 dollar 1.75 container of double chocolate chip. Got home and opened it. Had to scrape layer of ice off the top. Time to rotate stock
• JG

  Jon Gregor

  Dec 28, 2023
  5.0
  Ordered door dash, they messed up the order and replaced it plus some! It was Soo good and far beyond what we expected for customer Service. Will be back just because of that service.
• EK

  Erin Kuhns

  Dec 28, 2023
  5.0
  Thank you for rectifying our DoorDash order promptly. Your exceptional customer service tonight has not gone unnoticed, and we genuinely appreciate it. Thank you! P.S. the cookie dough cake is delicious!!
• MM

  Mirarashi

  Apr 23, 2023
  1.0
  What a disappointment! When I arrived, both employees were leaning/seated and didn’t greet me until I spent a considerable amount of time viewing the menu. To add insult to injury, the male employee, a “mature” man who identified himself as Steve (when I called back for clarification), was sniffing and whipping his nose. Based on his carelessness for sanitation, I was elated to see that Josie, the other employee, would be taking my order. I ordered a double scoop of chocolate chip ice cream, and then inquired about ordering a smaller portion for my husband who didn’t want ice cream, but often picks at mine when I only order for myself. I was immediately assured by Steve that I would receive a “child size” and pricing for my husband, INSTEAD of the regular double scoop size and pricing. I was slightly frustrated because Steve was insistent upon packing my husband’s order, and with him sniffing and whipping his nose as well as taking a phone call during my time on-site, I ultimately had to request that he wash his hands before making my husband’s order. Unfortunately, Steve did not use soap, but I was happy to see some level of sanitation occur. Once I retuned home, I realized I was actually charged for two double scoops despite being told differently. When I called for an explanation, there was little concern or accountability offered. “Graeters” is the only ice cream location in Cleveland offering chocolate chip ice cream non-seasonally. Nonetheless, between my thoughtful tip and the overall lack of service and accountability, I’ll save my time as well as the calories in the future. Scam artists can only scam me once!
• KB

  Keith Blackwell

  Jul 17, 2021
  4.0
  Good ice cream with friendly service. customers can build their own concoctions using a variety flavors, syrups, and toppings. I like the seasonal peach flavor with a graham cracker topping, which is pretty dang good.