Dunkin'

2.1
301 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Westlake, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
25467 Detroit Road, Westlake, OH
44145, United States

Hours

Reviews

2.1
301 reviews
5 stars
59
4 stars
17
3 stars
16
2 stars
22
1 star
187

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times at the drive-thru, often exceeding 20 minutes, with some experiencing waits of up to 45 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong drinks, leading to customer frustration.

Staff Attitude

Feedback indicated a lack of professionalism and friendliness among staff, with several customers noting rude interactions and poor customer service.

Management Issues

Several reviews pointed to poor management and staffing problems, suggesting that the location is understaffed and disorganized.

Cleanliness

Multiple customers reported unsanitary conditions within the store, including dirty surfaces and unkempt areas.
  • LJ
    Leslie Jockers
    2 days ago
    4.0
    I ordered the $6 meal deal but did not get my hash browns. I had already driven away so I didn't go back.
  • KK
    karen karen
    2 days ago
    5.0
    this place is amazing. You guys need to grow up in the Reviews you never know it’s the first day working And plus it’s really really busy in the morning. They are hard workers and really sweet workers. I come here sometimes Because my work is down here you guys expect this to be a fancy restaurant anyways I absolutely love this place so much amazing people.
  • AS
    Adam Spitler
    Nov 6, 2025
    1.0
    I have to start by saying I drive by this location 8 times a week. However, I’ve only been able to muster up the patience to stop there roughly 6-7 times in the last year because—and I’ve never actually said this—this store should actually be a zero star rating. If you have points you’ve accumulated from other more successful locations, let them expire before you attempt to use them here. If you for some reason are physically forced to go here by threat of violence, be prepared to spend the better portion of your day here. The staff will most likely be out back doing who knows what in a car directly in your line of sight, but if you’re “lucky” and they’re already inside don’t fret, you’ll suffer the same fate, which is to be at the order kiosk for anywhere between 2 and 4 minutes, only to get to the window to wait another 3-10 minutes—keep in mind your visit may vary, as these times are calculated with no other customer cars in the line or in the entire parking lot.
  • JK
    joshua kopp
    Nov 6, 2025
    1.0
    The waits in the morning are ridiculous. Whomever the general manger or scheduler are they need a class on organization. Either this store is not staffed well enough or running inefficiently. If it were not for the fact they are my closest coffee shop I would not shop here
  • BS
    Bill Sturgeon
    Oct 21, 2025
    1.0
    This is the very definition of Quiet Quitting. The employees deliberately makes the site look like it's closed. It's just after 7pm and I definitely thought it was closed. It's supposed to close at 9pm. I saw 2 cars drive thru really quick, because it gave off even "I'm closed" vibes. Hey... owners of this franchise... do you even care, look at these reviews, 2.1 stars? How is this possible? They closed the "sandwich area", so they couldn't toast a bagel and when I got it not toasted, it was toasted, probably days ago, completely dry, and the amount of cream cheese was so thinly spread on only one side, why would I have to pay for such a tiny amount of cream cheese? Ridiculous. I'm sure it's management making these decisions.

Frequently Asked Questions About Dunkin'

What are the regular opening hours for Dunkin' in Westlake, OH?

Dunkin' in Westlake, OH is open daily from 5:00 AM to 9:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.