Dave & Buster's Westlake - Cleveland

Reviews

• JR

  Julie Ryman

  Nov 16, 2025
  2.0
  We went last year on my daughter’s birthday so decided to return again this year. There were seven of us, but three of us arrived first. We waited forever for a server to come over. However, she was really nice and we went ahead and ordered a couple drinks and appetizers. In the meantime, the rest of our party arrived. She took everyone’s drink order and then their food order. All the food came out wonderfully and everything was really good. However, we never saw her after that. She never checked on us, we received no refills, not one thing was cleared from the table. My daughter had to find a hostess and ask her for boxes. I had to put our dirty plates on another table so we could open gifts and eat dessert that I brought in. When we finally get our check, my husband pointed out there was automatic gratuity. So no one told us that there was gratuity added. I normally have no problem with automatic gratuity, except that the service was horrible. If you’re going to automatic gratuity, please give us the service we deserve. I would’ve gladly left her extra, But I feel like because she knew she was going to get automatic gratuity, She didn’t bother to give us service once the order was taken. Will not return for dinner.
• JP

  Jaiden Proctor

  Nov 13, 2025
  5.0
  We only come here to play games, but they have such a great selection. You can spend 1-2 hours here just playing games. It’s never too crowded because of how big the place is. My favorite Dave and Busters!
• MG

  Macaulay Gearin

  Nov 9, 2025
  5.0
  Brought my son and a few friends for his 13th birthday. They had a blast. Even some games for the younger kids as well. Great service from the walk up bar tender too.
• PP

  pat pearse

  Oct 26, 2025
  4.0
  Foods good and the games are fun. Take your family out for an evening and dont forget your wallet cuz it's a little pricey. The staff are on point, had a guy greeting us at the door and the waitress was around every 5 mins. They have a variety of games for all ages and everyone can join in on the fun. Alot of parking, Ican see it filling up for a game or a good fight. Huge screens with multiple options. Im sure the bar is stocked with whatever you want!
• J5

  John N (Johnny Number 5)

  Oct 12, 2025
  4.0
  We did not eat at Dave and Busters but played spent a couple hours playing games. My three teenage and young adult children had a good time playing the top gun Maverick sure plane simulator game, the motorcycle simulator, the snowmobile simulator, the walking dead and jurassic park shoot em ups, the basketball shooting, beer pong simulator, mario kart, the large pacman games on national pacman day or anniversary (not sure which i heard it was) and a few others. There were many other games, but many of them i wouldn't consider the same value as these. They offered an unlimited pass at $54.99 for an hour and a half of play. We opted to spend less and do a couple $35 passes, which it then upgraded for a couple more dollars and we re-upped an existing card. When it was all said and done i was glad we didn't do the unlimited play. We still had nearly half of our credits left over for another visit, and would have had nothing with the unlimited pass. We didn't run from game to game, but i was surprised at how the credits lasted. Some games were as much as nine credits. We went in a Friday evening around five thirty or six but it was not even close to crowded. Maybe due to high school football season? I don't know. A few younger kids were a bit out of control, but that's on the parents not the kids having fun. It is want enough to complain about. There was only an ocassional brief wait for a few of the games. It was a worthwhile experience, even for my wife who wanted to choose another option over here and just watched the kids play. S he hates any game not on her cell phone, but was glad we went here due to the amount of unique experiences the kids had. There is a human crane game, where someone gets lifted up and becomes "the claw" and gets to grab an inflatable prize. However that was $15-20 per play and we do not try it. It looked like it would be fun for a young kid, but didn't seem very close to worth the cost. Tickets earned for playing games well were loaded back onto our cards but we didn't go to the trinkets store typical of most arcades and try to cash anything in. Save your reloadable card as it costs $3 extra for a new one next time. Very easy to buy the cards or reload them at any of several terminals near the entrance. Credit or debit only though. Didn't seem like you could pay with cash anywhere, which i would have preffered. Every employee we came in contact with was very friendly and helpful. One even snapped a group picture for us as he was not very busy st the claw game. This many games are always going to be a bit noisy but nothing was over whelming, nothing was too loud or overly annoying. Not too many flashing lights either. Most games were volumed just right and or just loud enough to hear the dialogue. Tons of parking here. I would recommend going past the entrance to the building and all the way to the far right hand side of the parking lot. Closer and less crowded as most people probably didn't realize this part of the lot is even there.

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