Chipotle Mexican Grill

2.5
156 reviews
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Business Details

25350 Detroit Rd, Westlake, OH
44145, United States
(216) 290-6543
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Westlake is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
25350 Detroit Rd, Westlake, OH
44145, United States

Hours

Reviews

2.5
156 reviews
5 stars
44
4 stars
12
3 stars
6
2 stars
11
1 star
83

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing undercooked or stale items, while others praised the freshness and taste.

Service Issues

Many reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.

Portion Sizes

Numerous customers complained about small portion sizes and inadequate servings, leading to dissatisfaction.

Cleanliness and Organization

Several reviews mentioned cleanliness issues and disorganization within the restaurant, affecting the overall dining experience.

Inconsistent Experience

Customers noted that experiences varied widely, with some having positive visits while others faced multiple issues.
  • KC
    Katie C
    Nov 15, 2025
    5.0
    This is probably the only chipotle I’ve been to that actually gives you a good portion of food. It’s always cooked well and never cold. The service is great.
  • CC
    Carolyn Caldwell
    Oct 17, 2025
    4.0
    Good food
  • SJ
    Scarlett Jefferson
    Oct 15, 2025
    4.0
    the 3 girls working at 8:20 on 10/15 were by themselves and very sweet and attentive for being short staffed
  • ES
    Eric Stephens
    Oct 8, 2025
    5.0
    Food was fresh staff was friendly. Will be back
  • KN
    Kelly Nash
    Sep 29, 2025
    2.0
    Tiny portion sizes at this location. The brown rice tub was nearly empty so the server scraped enough so the cold/hard rice barely covered the bottom of the bowl. The few pieces of carne asada I received were good, but small. Customer service was very poor. Will not return to this location.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Westlake offer?

Chipotle Westlake offers customizable Mexican fast-casual options including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours for Chipotle Mexican Grill in Westlake?

Chipotle in Westlake is open daily from 10:45 AM to 11:00 PM.