Chipotle Mexican Grill

2.6
165 reviews
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Business Details

25350 Detroit Rd, Westlake, OH
44145, United States
(216) 290-6543
https://locations.chipotle.com/oh/westlake/25350-detroit-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4177
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About

Mexican Restaurant
Chipotle Westlake is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
25350 Detroit Rd, Westlake, OH
44145, United States

Hours

Reviews

2.6
165 reviews
5 stars
49
4 stars
12
3 stars
6
2 stars
12
1 star
86

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions and a dirty environment inside the restaurant.

Service Quality

There were numerous complaints about rude and inattentive staff, with some customers experiencing poor customer service.

Food Quality

Several reviews highlighted issues with food quality, including undercooked items, small portion sizes, and incorrect orders.

Order Accuracy

Many customers expressed frustration over incorrect orders and missing items, indicating a consistent problem with order fulfillment.

Management Issues

Customers noted a lack of effective management, with complaints about staffing shortages and overall disorganization.
  • JR
    JD Rose
    Jan 3, 2026
    2.0
    I came in here to eat dinner and I ended up just taking it to go because it was so disgusting inside. Food all over the tables. Clean up. That’s embarrassing. Looking at you, “manager” whoever you are. Up your standards.
  • KS
    Kaitlyn Simon
    Jan 3, 2026
    1.0
    Got food poisoning on Thursday from this location after eating a bowl with chicken. DO NOT go to this location. Extremely dirty inside that should of been the first red flag.
  • AM
    Adam Musleh
    Jan 2, 2026
    5.0
    Very good customer service, food quality, portion sizes, and management.
  • RM
    ronald macdonald
    Dec 29, 2025
    1.0
    Workers are extremely rude. Do not go here they are very lazy and are very inattentive. Last time I will ever go to a chipotle.
  • CR
    Cdog Rock
    Dec 11, 2025
    5.0
    Liam runs a tight ship over there. There is never crazy long lines, service has always been great, and they’re never out of stuff. Compared to the other local one in Rocky River, which is completely awful. This location should be the standard on how a chipotle is run.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Westlake offer?

Chipotle Westlake offers customizable Mexican fast-casual options including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours for Chipotle Mexican Grill in Westlake?

Chipotle in Westlake is open daily from 10:45 AM to 11:00 PM.