Brand Certified
Chipotle Mexican Grill
2.6(169 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
25350 Detroit Rd, Westlake, OH
44145, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(216) 290-6543
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/oh/westlake/25350-detroit-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4177
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Westlake is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
2.6
169 reviews
5 stars
51
4 stars
13
3 stars
8
2 stars
12
1 star
85
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with food quality, including undercooked chicken, stale chips, and small portion sizes.
Customer Service
Feedback highlighted a pattern of rude and inattentive staff, with many customers expressing dissatisfaction with service.
Cleanliness
Several reviews mentioned unsanitary conditions within the restaurant, including dirty tables and a general lack of cleanliness.
Order Accuracy
Many customers experienced incorrect orders, missing items, and poor communication regarding availability of menu items.
Operational Issues
Frequent complaints about the restaurant being closed or having limited service hours, leading to frustration among customers.
- ALAmy LatschFeb 10, 20264.0It's good, the chicken is overdone more often than not, but it's not as bad as some other locations
- ANAngie NewtonJan 11, 20264.0Pretty clean, some of the employees are rude, but I completely understand. Its usually always packed.
- JRJD RoseJan 3, 20262.0I came in here to eat dinner and I ended up just taking it to go because it was so disgusting inside. Food all over the tables. Clean up. That’s embarrassing. Looking at you, “manager” whoever you are. Up your standards.
- KSKaitlyn SimonJan 3, 20261.0Got food poisoning on Thursday from this location after eating a bowl with chicken. DO NOT go to this location. Extremely dirty inside that should of been the first red flag.
- AMAdam MuslehJan 2, 20265.0Very good customer service, food quality, portion sizes, and management.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Westlake offer?
Chipotle Westlake offers customizable Mexican fast-casual options including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the opening hours for Chipotle Mexican Grill in Westlake?
Chipotle in Westlake is open daily from 10:45 AM to 11:00 PM.
How can I order food online from Chipotle Westlake?
You can order online via Chipotle's official website or the Chipotle app using the provided order links.
What is the address and contact information for Chipotle Mexican Grill in Westlake?
The address is 25350 Detroit Rd, Westlake, OH 44145. You can contact them by phone at +1 216-290-6543 or email at OH.4177.Westlake@chipotle.com.
Does Chipotle Westlake have a rewards program?
Yes, customers can sign up for Chipotle Rewards to earn free food and access exclusive offers.
What social media channels can I follow for updates from Chipotle Mexican Grill?
You can follow Chipotle on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, LinkedIn, and YouTube for the latest news and offers.
What other dining options are near Chipotle Westlake?
Nearby dining includes Arby's, KFC, and Dunkin' which offer fast food, chicken dishes, and coffee respectively, making it easy to explore different culinary options in the area.
Are there convenient financial services near Chipotle Westlake?
Yes, nearby you can find PNC Bank, Fifth Third Bank, and Western Union for your banking and financial service needs.
Which automotive services are located near Chipotle Westlake?
Nearby automotive services include National Tire & Battery, Tire Kingdom, Sgt. Clean's Car Wash, Take 5 Oil Change, and Serpentini Chevrolet of Westlake for repairs, tire service, oil changes, and car purchases.
Is there a convenience store or gas station close to Chipotle Westlake for stop-and-go needs?
Yes, 7-Eleven and bp America gas stations are nearby, offering convenience and fuel services for customers visiting Chipotle or the surrounding area.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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