Chipotle Mexican Grill

3.7
453 reviews
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Business Details

29990 Detroit Rd, Westlake, OH
44145, United States
(440) 250-8701
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle West Bay Plaza is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
29990 Detroit Rd, Westlake, OH
44145, United States

Hours

Reviews

3.7
453 reviews
5 stars
224
4 stars
71
3 stars
37
2 stars
26
1 star
95

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers praised the freshness and taste of the food, though some reported issues with portion sizes and food safety.

Cleanliness

The cleanliness of the location received mixed reviews, with some customers noting it was very clean while others reported dirty tables and trash.

Customer Service

Customer service was frequently highlighted as friendly and helpful, but there were also numerous complaints about unprofessional behavior and order inaccuracies.

Order Accuracy

Several customers experienced issues with incorrect orders, particularly with online orders, leading to dissatisfaction.

Staffing Issues

There were complaints about understaffing and slow service, impacting the overall dining experience.
  • TO
    Taylor Olson
    Nov 8, 2025
    5.0
    I can’t lie this is one of the best chipotles I’ve ever been to. Staff was friendly, the place was so clean and the food was so fresh!! The chicken and steak has never tasted better. 10/10 chipotle location.
  • HL
    Hennessey Lawn & Landscape
    Nov 6, 2025
    5.0
    Caelyn is great! Hight recommended.
  • OB
    Olivia Bindas
    Oct 30, 2025
    5.0
    Seriously the best Chipotle in the greater Cleveland area. The food is always reliable, the space is always clean, and everyone is always so friendly and kind.
  • LF
    Leah Finley
    Oct 11, 2025
    5.0
    best white rice ive ever gotten from chipotle🙌
  • SA
    Sebastian Agostini
    Oct 9, 2025
    5.0
    My Wife and I just moved up here from Florida and I must say this has been the best experience we’ve had since we’ve been here. Everybody’s very polite and has great customer service definitely will be making this my go to chipotle.. Food was fresh and delicious. Thank you again for making our experience amazing. Keep up the great work
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at West Bay Plaza serve?

Chipotle Mexican Grill offers a customizable menu with burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.

What are the operating hours of Chipotle Mexican Grill in Westlake, OH?

The restaurant is open every day from 10:45 AM to 11:00 PM.