Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
1,453 reviews
5 stars
536
4 stars
316
3 stars
246
2 stars
130
1 star
225
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional staff, particularly during late hours, leading to a negative customer experience.
Order Accuracy
Many customers reported frequent issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Several reviews mentioned poor food quality, including stale items, undercooked meat, and overall dissatisfaction with the freshness of the food.
Cleanliness
Customers noted that the dining area was often dirty, with trash and unclean conditions affecting their experience.
Long Wait Times
Multiple reviews indicated long wait times in the drive-thru and for food orders, contributing to customer frustration.
- SASam AdamsDec 20, 20253.0I’m usually there after 8pm the staff is rude and seems to not be concerned with my order at all.
- CAColin AndrewsDec 18, 20251.0Workers didn’t seem to give a shit at the window and didn’t even say anything just put his hand out for my payment. The time is 8:42 December 18th 2025. My order was wrong. Ordered 2 six piece nuggets and one 4 piece. I got 9 nuggets in total. Absolutely ridiculous get your shit together Wendy’s. And the drive through was slow as all hell. Step it up!
- BGBzbd GregDec 9, 20251.0Went to go order my food and I waited 15+ mins for them to decide to finally take my order
- JGJay Gotta goNov 13, 20251.0My friend got food poisoning here don’t EAT HERE AT ALL COSTS I was a Gm at Wendy’s and this is unacceptable!!!! Their whole family has food poisoning
- KDKate DouglasNov 12, 20251.0I never typically leave negative reviews but today was just to much . I sat in the drive through line for 15 minuites even though I was the second car in line. I didn’t make any complaints. I was very polite and when I got to the window, the worker was extremely rude. Couldn’t even say hello or greet me or anything just slam the window open and closed in my face between handing me items. As someone who works in customer service i completely understand how busy and unpredictable times can be in these environments. But treating patient and kind customers like they are a bother for just being there is unprofessional, i’ve had many bad expierences here. Definitely don’t recommend this wendy’s.
Frequently Asked Questions About Wendy's
Is Westerville Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours for Wendy's in Westerville, OH?
The drive-thru is open Monday to Friday from 6:00 AM to 1:30 AM, Saturday from 6:30 AM to 1:30 AM, and Sunday from 6:30 AM to 1:00 AM.
Does Wendy's Westerville location serve breakfast?
Yes, this Wendy's location serves breakfast. You can order breakfast combos, sandwiches, coffee, and sides through their app or website.
Can I order Wendy's food for delivery in Westerville, OH?
Yes, delivery may be available. Check availability by entering your delivery address on the Wendy's app or at order.wendys.com.
How can I contact Wendy's Westerville with feedback or questions?
You can contact them via their Customer Care team through live chat or at 888-624-8140. Direct calls to this location can be made at (614) 891-3255.
What payment options are accepted at Wendy's in Westerville?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Where is Wendy's located in Westerville, OH?
Wendy's is located at 589 S. State Street, Westerville, OH 43081.
Are there any nearby places of interest to Wendy's Westerville for visitors?
Nearby you can find the Columbus Self-Defense martial arts club, Plato's Closet thrift store, and Shell gas station, useful for visitors before or after dining at Wendy's.
How can nearby businesses like Plato's Closet or Shell gas station help when visiting Wendy's?
If you need shopping or fuel before or after your meal, Plato's Closet offers clothing options and Shell provides gas and convenience items right near Wendy's.
Is there any nearby fitness or wellness location close to Wendy's Westerville?
Yes, Tamarack TKD martial arts club and Athletico Physical Therapy are nearby, offering fitness and health services for visitors in the area.
How can I place an order online or via an app for this Wendy's location?
You can order via the Wendy's mobile app or at order.wendys.com, selecting the Westerville location for convenience.