Taco Bell

2.9
651 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 26 E Schrock Rd in Westerville. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
26 E Schrock Rd, Westerville, OH
43081, United States

Hours

Reviews

2.9
651 reviews
5 stars
191
4 stars
91
3 stars
68
2 stars
48
1 star
253

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes, with some experiences lasting over an hour.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor attention to detail.

Staff Attitude

Feedback indicated a mix of positive and negative staff interactions, with some employees praised for their friendliness while others were described as rude or dismissive.

Cleanliness and Maintenance

Several customers noted that the dining area appeared clean, but there were complaints about the overall condition of the restaurant and issues with the drink machine.

Management Issues

Reviews pointed to a lack of effective management, with reports of understaffing and poor organization contributing to the negative experiences.
  • SW
    Spunky Worm
    2 days ago
    1.0
    Waited 1hr for a DoorDash order (I’m the driver) and saw the 10 other customers waiting in the lobby to get their food, and almost every one of them that I saw get their food had to come back because the workers forgot half of the stuff they ordered. I saw this happen like 7 times while I waited for my delivery that I had to take out.
  • EG
    Erin Grugan
    Dec 29, 2025
    1.0
    Waited 45 minutes for a one-item order without even an apology for the wait.
  • LL
    Leanna Lynn
    Dec 21, 2025
    1.0
    I’m glad I get receipts everywhere I go so I can thank you personally Daron for the extremely poor service you provided. There’s a reason this location has so many 1 star reviews. We only come here because they have the fries and the one off Sunbury Rd doesn’t. Last time we were here there was a guy yelling at someone in the window about his order and now I know why. So we come here and order our food they almost forgot to hand us the Pepsi we ordered and we forgot to order 2 extra cheese sauces, we weren’t trying to get them for free just wanted to pay for them. I’m not usually one to complain about the small stuff however being so rude about it wasn’t cool at all. So here we are back in line again and so far it’s been about 15 minutes and our tacos are going to be so soggy when we get home but nobody cares that works here. Please try to get better staff! I know it’s hard but these people are not meant for the food industry. Thank you again so much for your overall rude and unpleasant service Daron! I worked in food management for over a decade, this is beyond messed up.
  • IO
    Ian O'Keefe
    Dec 8, 2025
    5.0
    I ordered a taco 12 pack on Friday. Jorge took my order and his service could not have been better. His bright personality made my evening! We need more Jorges in the world. Go treat yourself this week and ask for Jorge!
  • JW
    Janice will
    Dec 7, 2025
    5.0
    I went through the drive thru and the nicest, most polite, professional young gentleman named Jorge took my order. He was so delightful and friendly! I was greatly impressed!! Usually they take the order and pass it to you and that is it! No smile or anything! This guy talked and seemed to really enjoy his job. I am sure he does not get enough money for his job!!! It was so nice to encounter this young man. He will go places with his attitude!!! Keep it up!!!!

Frequently Asked Questions About Taco Bell

What are the drive-through hours for Taco Bell at 26 E Schrock Rd, Westerville?

The drive-through at Taco Bell, 26 E Schrock Rd, Westerville, is open from 9:00 AM to 3:00 AM Monday through Thursday and Sunday, and from 9:00 AM to 4:00 AM on Friday and Saturday.

What types of food can I order at this Taco Bell location?

You can enjoy tacos, burritos, specialties, combos, breakfast items, drinks and sweets, and sides at this Taco Bell.