Brand Certified
Smashburger
4.1(1112 reviews)
Certified by Smashburger • Feb 22, 2026
Business Details
552 S. State St., Westerville, OH
43081, United States
Certified by Smashburger • Feb 22, 2026
(614) 423-4693
Certified by Smashburger • Feb 22, 2026
https://smashburger.com/locations/us/oh/westerville/552-s-state-st
Certified by Smashburger • Feb 22, 2026
About
Certified by Smashburger • Feb 22, 2026
Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Smashburger • Feb 22, 2026
Hours
Certified by Smashburger • Feb 22, 2026
Reviews
4.1
1,112 reviews
5 stars
657
4 stars
199
3 stars
98
2 stars
57
1 star
101
What are people saying?
AI-generated from recent customer reviews
Customer Service
Lori received numerous accolades for her exceptional customer service, with many customers expressing appreciation for her kindness and attentiveness.
Food Quality
While many customers praised the food as delicious and fresh, there were some complaints about inconsistency, including issues with overcooked or greasy burgers.
Cleanliness
The restaurant was frequently noted for its cleanliness, contributing positively to the overall dining experience.
Service Speed
Several reviews mentioned slow service during busy times, indicating that the restaurant may struggle to keep up with demand.
Mixed Experiences
Some customers had negative experiences, including issues with food quality and customer service, suggesting variability in the overall experience.
- NFNoah Fate-Bolognone3 days ago5.0Have been here multiple times, great burgers and shakes with friendly service
- MGMyles Glascor4 days ago5.0Kimberly at the westerville/schrock location has been 1 of the best managers I've experienced at a fast food place
- NJNicole JohnsonFeb 14, 20265.0The place was busy but the woman taking the orders, bagging the orders, and making the shakes never stopped smiling, had a fantastic attitude and was very kind and patient.
- VKVictoria KosalFeb 9, 20262.0Saturday I ordered the mushroom truffle burger and smash fries. The food tasted good at the time but it literally gave me severe stomach pains and food poisoning immediately after. I sadly don’t think I’ll eat here again.
- CMChessica MichelleJan 22, 20265.0There’s a lady here named Lori! She is excellent! I love going to smashburger but if I don’t see Lori I’m always concerned because I’m use to seeing her there. She and her team always provide a great experience! My food is always perfect! I’ve seen Lori interact with not just the adults but the little ppl too making sure that everyone has a pleasant experience. On some of my not so good days, Lori has consistently provided service that shows she is committed to customers having a great experience. There are days where I have to just say “thank you for your kindness!” Sometimes our world forgets that we all have things that we are processing so I’m grateful for the friendly service provided by Lori. Just wanted to take a moment and share that! Can’t wait to return soon! The food is great and paired with the ppl it’s amazing!
Frequently Asked Questions About Smashburger
What type of food does Smashburger offer?
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the regular opening hours of Smashburger in Westerville?
Smashburger is open daily from 10:30 AM to 9:30 PM.
Does Smashburger offer delivery and takeout options?
Yes, Smashburger offers both delivery and takeout services.
Can I order Smashburger's menu through a mobile app?
Yes, you can order via the Smashburger app available on the Apple App Store or through their website menu links.
Is Smashburger suitable for families and children?
Yes, Smashburger welcomes families and children and provides high chairs and a children's menu.
Does Smashburger have wheelchair accessible facilities?
Yes, Smashburger has wheelchair accessible entrance, parking, seating, and restrooms.
Does Smashburger serve breakfast, lunch, and dinner?
Yes, Smashburger serves breakfast, lunch, and dinner options.
Are there any nearby places to visit before or after dining at Smashburger?
Yes, nearby places include John’s Barber Shop for grooming, GNC for vitamins and supplements, and Fred Astaire Dance Studio for dance classes and wellness activities.
Are there other dining options close to Smashburger?
Yes, nearby dining options include Wingstop for chicken, Little Caesars Pizza for pizza, GENJIGO for Asian cuisine, and Jersey Mike's Subs for sandwiches.
How can the nearby UPS Access Point location be useful for customers of Smashburger?
Customers can conveniently drop off or pick up packages at the UPS Access Point near Smashburger while visiting the area.
Brand Certified Facts from Smashburger
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Certified February 22, 2026Yext Knowledge Graph
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