Smashburger

4.2
1140 reviews
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Business Details

552 S. State St., Westerville, OH
43081, United States
(614) 423-4693
https://smashburger.com/locations/us/oh/westerville/552-s-state-st
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About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
552 S. State St., Westerville, OH
43081, United States

Hours

Reviews

4.1
1,102 reviews
5 stars
649
4 stars
199
3 stars
96
2 stars
56
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and accommodating staff, particularly highlighting Lori and Christian for their exceptional service.

Food Quality

Overall, the food received positive feedback for being fresh and delicious, although there were some complaints about specific items like the black bean burger.

Cleanliness

The restaurant was frequently noted for its cleanliness, contributing to a positive dining experience.

Atmosphere

Customers enjoyed the welcoming atmosphere and the overall vibe of the restaurant.

Service Speed

While many reviews mentioned quick service, some noted occasional delays during busy times.
  • DD
    Drtknapp
    3 days ago
    5.0
    Lori is always the hardest working person in the store, I’m not sure it would be open if she wasn’t there. She needs some a raise.
  • LS
    Laura Shepherd
    Jan 2, 2026
    1.0
    The food was ok but not worth a $8 milkshake, also our doordash order was wrong and when my husband drove to the store for them to make it right he was given tons of pushback despite having a receipt to show what we ordered. The manager was rude to him and had poor customer service we will not be back!
  • TG
    Thomas Grout
    Dec 31, 2025
    5.0
    Lori was super awesome and made sure we had and good experience. By far the best experience I have had
  • CH
    Chris H
    Dec 26, 2025
    5.0
    Lori ( the manager) went available and beyond to make sure we enjoy our food. We will definitely make sure to come back to this location
  • D4
    Dani 4Men
    Dec 20, 2025
    5.0
    Great location and I'm glad there's a Smashburger somewhere. The food is great, rarely have I had an issue with the food quality, and the new hot dogs are on point. Sometimes, service is a little slow because they're often busy, so it makes sense. Lori is the best!!! If she's not running the show already, she should be! She cares about the service and quality and is on top of things. She's also very kind and my nephew loves her! If Lori is there, I'm there!
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Frequently Asked Questions About Smashburger

What type of food does Smashburger offer?

Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.

What are the regular opening hours of Smashburger in Westerville?

Smashburger is open daily from 10:30 AM to 9:30 PM.