Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,065 reviews
5 stars
370
4 stars
259
3 stars
192
2 stars
84
1 star
160
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent service, with many experiencing order mistakes and poor customer interactions.
Food Quality
Several reviews mentioned cold or poorly prepared food, with complaints about freshness and incorrect orders.
Cleanliness
The cleanliness of the restaurant and restrooms received mixed feedback, with some praising it while others reported unsanitary conditions.
Staff Attitude
While some customers highlighted friendly and attentive staff, others noted rudeness and unprofessional behavior from employees.
Speed of Service
The speed of service varied significantly, with some customers experiencing long wait times while others praised quick service.
- LRLatoya Randle3 days ago3.0I think it's a hit or miss, depending who is working. My food is either not fresh or I don't get everything I ordered. Today, I ordered the $5 meal with 2 cookies. Where was my cookies. My fault for not looking before I drove off. Smh Didn't even feel like going back Nope, they are just lazy. I tried them one more time and asked for fresh food. The guy told me to pull up to wait for food. He handed me a bag of warm food. Fresh food is not warm and it tasted like it's been sitting. I definitely won't go back. 11/24/2025
- SMSarah McManus4 days ago1.0Just went thru drive thru used mobile app. They asked me to go to spot 1 that it woukd be 2 mins on filet of fish. I said ok. 15 mins later I call them to see if they forgot about me and , they did they wanted to k ow where I was what I ordered. They brought my food out 2 mins after I call. I get back to work and fries are cold and my filet of fish has NO starter sauce. SOOOO irritating, I will not be back!!!!!
- RSRenee SNov 9, 20255.0We had my granddaughters 4th birthday party here on Nov. 7th in the evening. I would like to say the food was very fresh and all if the employees were absolutely amazing. I just wish they would bring back the birthday party packages. But other than that I want to thank all the employees that evening fast service and hot fresh food. My granddaughter had so much fun. Thank you again. Maw maw of the birthday girl.
- CVChelsea VanAsscheOct 24, 20255.0I frequent this McDonald’s often. My order is always right and the staff are always so kind! One of my favorite McDonald’s to visit.
- SBSavannah BullockOct 23, 20254.0to the owners: pls stop making the employees pull every car. you don't have the space to do it, and it makes the people inline frustrated when they can't get out. the instructions to an alternative area are too confusing, especially with the alternative area being on an actual road.
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 40 S Cleveland Ave, Westerville, OH?
McDonald's at 40 S Cleveland Ave is open daily from 6:00 AM to 10:00 PM.
What are the drive-through hours for this McDonald's location?
The drive-through is open daily from 4:30 AM to 11:00 PM.
When can I order delivery from this McDonald's?
Delivery is available every day from 5:30 AM to 11:00 PM.
How can I place an order online for delivery or pickup?
You can order online via the McDonald's delivery website at https://mcdonalds.order.online/business/-5579 or through the McDonald's app.
What mobile apps can I use to order from this McDonald's?
You can use the McDonald's App available on iOS (https://apps.apple.com/us/app/mcdonalds/id922103212) and Android (https://play.google.com/store/apps/details?id=com.mcdonalds.app&hl=en_US).
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services does this McDonald's location offer?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is this McDonald's located?
This McDonald's is located at 40 S Cleveland Ave, Westerville, OH 43081, USA.
What nearby places can I visit before or after dining at McDonald's?
You can visit nearby places such as Punch Fitness for a workout, Taqueria El Girasol for Mexican cuisine, or Westerview Plaza Pizza for more dining options.
Are there any nearby childcare or educational centers close to McDonald's?
Yes, South Cleveland Avenue KinderCare and Main & Cleveland KinderCare preschools are nearby and convenient for families visiting the area.
What healthcare services are available near this McDonald's?
Nearby healthcare includes Varsha Kharat, MD (Internal Medicine and Nephrology), Labcorp, and OrthoNeuro (Orthopedist and Physical Therapy).