Jimmy John's

3.8
247 reviews

About

Sandwich Restaurant

Location

Jimmy John's
576 W Schrock Rd, Westerville, OH
43081, United States

Hours

Reviews

3.8
247 reviews
5 stars
129
4 stars
51
3 stars
12
2 stars
9
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and poor handling of complaints.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and unsatisfactory responses from management.

Food Quality

While some customers enjoyed the food, others reported issues such as food poisoning and unsanitary conditions.

Speed of Service

The speed of service is frequently highlighted, with many customers appreciating the quick turnaround, though some noted significant delays.

Cleanliness

Several reviews mention unsanitary conditions in the store, impacting customer experience negatively.
  • SS
    Steve
    Dec 21, 2025
    2.0
    The sandwich was terrible.
  • JH
    J B Hagerman
    Nov 16, 2025
    1.0
    Ordered a Vito online, got it home and discovered there was no meat in it, just lettuce and onion. Called and got a sorry, but no offer to make it good. We have gone here quite a few times, so it's a mystery how you can forget the main ingredients.
  • AA
    Anthony Arrington
    Aug 5, 2025
    5.0
    Toasted chicken is delicious!
  • KS
    Kevin Slatzer
    Jul 11, 2022
    5.0
    I sometimes work up in the area and when I do I go to this place. Staff is always great. They are really quick and I never wait long for my stuff. Some locations can get backed up at lunch rush, but I am in and out here. 5 stars compared to other quick service options in the area.
  • DS
    Dru Smith
    Jul 5, 2018
    2.0
    Two slices of meat. Other Jimmy John's locations aren't so stingy with the fillings.