Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
- Requires reservationsNot available
Location
Hours
Reviews
3.9
321 reviews
5 stars
174
4 stars
61
3 stars
25
2 stars
16
1 star
45
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff interactions.
Food Quality
Several reviews mentioned inconsistent food quality, with complaints about undercooked items, missing ingredients, and overall dissatisfaction with the taste.
Delivery Problems
Many customers experienced issues with delivery, including late arrivals, cold food, and lack of communication regarding order status.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that service can be good at times.
Cleanliness and Atmosphere
A few reviews noted that the restaurant was clean and had a pleasant atmosphere, contributing positively to the dining experience.
- BWBrandon Lee WyattDec 28, 20251.0Felt completely disrespected. Walked in to pickup an order, guy looking right at with liking hair looks at me about 12 times ignores me I’m standing there for 15 minutes, tried to get his attention, still ignored, he’s stacking boxes facing my direction looking a me ignoring me, while my order is right there on there the ledge, he doesn’t say “I’ll be with you in a second” or anything just lets me stand there like an idiot feeling ignored and unwelcome here. Prolly something to do with those earbuds in his ears. Horrible experience.
- BBBronson L. BachDec 20, 20251.0Ordered through automated service - find pizza the next morning on the door mat outside- called and called - no one would answer call- doorbell cam shows delivery an hour and 15 mins late - delivery person runs from car to the door drops pizza on the ground and runs back to the car and speeds away- epic fail
- GHGriffin HunleyDec 6, 20251.0Used to be my favorite, now i’m afraid i’ll have to avoid. This is the third time now that my pizza was promised to be delivered by a certain time and was an hour+ late. So ridiculous westerville donatos. Do better.
- RHRick HawkDec 3, 20253.0You. Will freeze inside / check your order to see if its right/ fast service / plenty of sause
- JTJohn TerribleNov 29, 20251.0Ordered delivery. There was no tracking on my food. It was delivered without any knock on the door or hand off. So food was just sitting outside getting cold. Food didn't arrived at least 30 minutes after estimated time from website.
Frequently Asked Questions About Donatos Pizza
What type of pizza is Donatos Pizza famous for?
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust.
Where is Donatos Pizza located?
Donatos Pizza is located at 363 South State Street, Westerville, OH 43081, USA.
What are the opening hours of Donatos Pizza?
Donatos Pizza is open Monday to Thursday and Sunday from 11:00 AM to 11:00 PM, and on Friday and Saturday from 11:00 AM to midnight.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza offers in-store pickup, delivery, and same day delivery services.
Which payment options are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, Mastercard, and Visa.
Can I order Donatos Pizza through their mobile apps?
Yes, you can order Donatos Pizza through their iOS app available on the Apple App Store and their Android app available on Google Play.
Is Donatos Pizza family-friendly and accessible?
Yes, Donatos Pizza welcomes families, has high chairs, a wheelchair accessible entrance and restroom.
Are there any nearby gas stations or convenience stores close to Donatos Pizza?
Yes, Speedway gas station and convenience store is located nearby, which is convenient for customers stopping by Donatos Pizza.
What nearby businesses can customers visit before or after dining at Donatos Pizza?
Nearby businesses include Napa Auto Parts, Allens Coin Shop, Capri Cleaners, Clothes Mentor Westerville, Shag Hair Studio, and Triple Play Sports Cards and Memorabilia.
How can nearby amenities like the Department of Motor Vehicles or CME Federal Credit Union benefit visitors to Donatos Pizza?
Visitors running errands at the Department of Motor Vehicles or CME Federal Credit Union can conveniently grab a meal or order pizza for delivery or pickup at Donatos Pizza located nearby.