Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
- Requires reservationsNot available
Location
Hours
Reviews
4.0
193 reviews
5 stars
99
4 stars
45
3 stars
20
2 stars
8
1 star
21
What are people saying?
AI-generated from recent customer reviews
Order Issues
Frequent complaints about incorrect orders and issues with online ordering systems.
Customer Service
Mixed reviews on customer service; some praised staff while others reported rudeness and poor management.
Food Quality
Inconsistent food quality; while many enjoyed the pizza, others reported issues with undercooked or burnt items.
Pricing Concerns
Customers noted rising prices and questioned value for money, leading to reduced frequency of orders.
Positive Experiences
Several customers highlighted great experiences with friendly staff and delicious food, particularly the thin crust pizza.
- COChristina ODonnellOct 21, 20253.0Pizza was good, but we could only talk to an AI to order it. The computer completely messed up the order and we had to wait 10 minutes in the parking lot for the correct one. The AI could also not answer the question of address confirmation. It completely ignored the question. There was no option to talk to a human. They did give us $3 off.
- DNDuane NicoletteOct 7, 20255.0Great pizza....need I say more?
- CCCUASep 24, 20252.0They have nice workers and delivery drivers. You have to know what to order though because you can be disappointed here. The subs are solid, if you get pizza only get the thin crust (thicker and hand-tossed are consistently doughy and have too much sauce), and avoid the calzones. Edit: (from 3 to 2 stars) I tried the thicker crust again recently and requested light sauce and they seemed to put double sauce and they pizza is underbaked which compounds the issue. I don’t get it. The workers are kind but even DiGiorno would beat this food. Look elsewhere.
- MCMatthew CarlsonSep 23, 20255.0The sandwich bread was soft.
- RNRob NoelJun 29, 20251.0They have replaced people with an AI phone system. System did not submit our order and when we showed up said they didn’t have order. Walked inside to replace order and no one came to take it. Called another location and said this happens frequently. How much are you saving cutting the order process for pizza out of talking to a person?
Frequently Asked Questions About Donatos Pizza
What is Donatos Pizza known for?
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust.
Where is Donatos Pizza located?
Donatos Pizza is located at 861 N. State Street, Westerville, OH 43082, USA.
What are the operating hours of Donatos Pizza?
Donatos Pizza is open Monday to Thursday and Sunday from 11:00 AM to 11:00 PM, and Friday to Saturday from 11:00 AM to midnight. It is closed on November 27, 2025.
What services does Donatos Pizza offer for food orders?
Donatos Pizza offers in-store pickup, delivery, and same day delivery services.
What payment methods are accepted at Donatos Pizza?
They accept American Express, cash, Discover, MasterCard, and Visa.
Can I order Donatos Pizza through a mobile app?
Yes, you can order through their iOS app 'Donatos Pizza' and the Android app available on the Google Play Store.
Does Donatos Pizza accommodate families and people with accessibility needs?
Yes, Donatos Pizza welcomes families and has wheelchair accessible entrances and high chairs.
Are there other pizza restaurants near Donatos Pizza in Westerville?
Yes, nearby pizza restaurants include Donatos Westerville North and Romeo's Pizza.
What other dining options are available near Donatos Pizza?
Nearby dining options include Bob Evans (American), Tim Hortons (cafe), Subway (sandwich shop), McDonald's (fast food), Arby's (sandwich shop), IHOP (breakfast and brunch), and NAPA Kitchen + Bar.
Which financial services are located near Donatos Pizza?
Nearby financial services include Chase bank and ATM, Western Union money transfer, Fifth Third Bank, and mortgage lenders like Fifth Third Mortgage - Rebecca Gray.