Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
- Requires reservationsNot available
Location
Hours
Reviews
4.0
197 reviews
5 stars
100
4 stars
46
3 stars
20
2 stars
8
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising friendly staff while others reported rude interactions and poor handling of orders.
Food Quality
Food quality is inconsistent; while many customers enjoyed the pizza and subs, there were complaints about undercooked items and incorrect orders.
Ordering Experience
Issues with online ordering and AI systems led to confusion and incorrect orders, frustrating many customers.
Pricing Concerns
Customers noted rising prices and questioned the value for money, especially with inconsistent food quality.
- VSvicki stainerDec 29, 20251.0Use to love their subs. They were terrible tonight. You couldn't even taste the meat on them. One small piece of ham on one, and hardly any chicken on the other one. We won't be eating there again.
- GUGreg UhlDec 26, 20251.0The girl Worling the pickup window on 12-26-25 was a miserable, rude human being. Pulled up 3 times and when it was finally done I said Thank you and she just closed the window on me..Terrible customer service.
- COChristina ODonnellOct 21, 20253.0Pizza was good, but we could only talk to an AI to order it. The computer completely messed up the order and we had to wait 10 minutes in the parking lot for the correct one. The AI could also not answer the question of address confirmation. It completely ignored the question. There was no option to talk to a human. They did give us $3 off.
- DNDuane NicoletteOct 7, 20255.0Great pizza....need I say more?
- CCCUASep 24, 20252.0They have nice workers and delivery drivers. You have to know what to order though because you can be disappointed here. The subs are solid, if you get pizza only get the thin crust (thicker and hand-tossed are consistently doughy and have too much sauce), and avoid the calzones. Edit: (from 3 to 2 stars) I tried the thicker crust again recently and requested light sauce and they seemed to put double sauce and they pizza is underbaked which compounds the issue. I don’t get it. The workers are kind but even DiGiorno would beat this food. Look elsewhere.
Frequently Asked Questions About Donatos Pizza
What is Donatos Pizza known for?
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust.
Where is Donatos Pizza located?
Donatos Pizza is located at 861 N. State Street, Westerville, OH 43082, USA.
What are the operating hours of Donatos Pizza?
Donatos Pizza is open Monday to Thursday and Sunday from 11:00 AM to 11:00 PM, and Friday to Saturday from 11:00 AM to midnight. It is closed on November 27, 2025.
What services does Donatos Pizza offer for food orders?
Donatos Pizza offers in-store pickup, delivery, and same day delivery services.
What payment methods are accepted at Donatos Pizza?
They accept American Express, cash, Discover, MasterCard, and Visa.
Can I order Donatos Pizza through a mobile app?
Yes, you can order through their iOS app 'Donatos Pizza' and the Android app available on the Google Play Store.
Does Donatos Pizza accommodate families and people with accessibility needs?
Yes, Donatos Pizza welcomes families and has wheelchair accessible entrances and high chairs.
Are there other pizza restaurants near Donatos Pizza in Westerville?
Yes, nearby pizza restaurants include Donatos Westerville North and Romeo's Pizza.
What other dining options are available near Donatos Pizza?
Nearby dining options include Bob Evans (American), Tim Hortons (cafe), Subway (sandwich shop), McDonald's (fast food), Arby's (sandwich shop), IHOP (breakfast and brunch), and NAPA Kitchen + Bar.
Which financial services are located near Donatos Pizza?
Nearby financial services include Chase bank and ATM, Western Union money transfer, Fifth Third Bank, and mortgage lenders like Fifth Third Mortgage - Rebecca Gray.