Business Details
About
Mexican Restaurant
Chipotle Maxtown is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.3
798 reviews
5 stars
288
4 stars
155
3 stars
89
2 stars
76
1 star
190
What are people saying?
AI-generated from recent customer reviews
Cleanliness
The restaurant is frequently reported as dirty, with overflowing trash cans and food debris on counters and floors.
Service Quality
Customers consistently mention poor service, including long wait times, rude staff, and frequent order mistakes.
Food Availability
Many reviews highlight that the location often runs out of key ingredients, leading to customer dissatisfaction.
Portion Sizes
Numerous customers complain about small portion sizes, feeling that they are not receiving value for their money.
Management Issues
There are repeated mentions of poor management and lack of staff training, contributing to the overall negative experience.
- JHJay HulingNov 5, 20252.0Ordered for carry out. 6:00 pm. Brown rice was virtually empty, took white. Carne asada has decent flavor but the meat was tough, hard to chew, and cut into pieces that had to cut at least in half. Servers were simply not trained. Worst meal that I e had from this store in 3 years.
- JGJennifer GoughNov 2, 20252.0The workers doing the walk in orders were quick and timely but the ones doing the mobile were very slow and goofing off. Don’t mobile order here just walk in!
- HRH. R.Oct 18, 20252.0Not a great experience. There were four people working. The line was decently long, but could have been easily worked through, but was not rushed. The guy working the line was working hard and at a great pace (and the reason for the 2 stars instead of zero). One person was doing what appeared to be inventory and phone checking behind the side wall and doing their best to not meet the eyes of any customer. The one guy was getting ice, cashing ppl out, changing trash bags, he also grabbed some backup sour cream (after hearing the line guy scraping for his life the last of the sour cream) and 2 other misc food items on the line for customers. He did not wash his hands once. (Thankfully he did not touch my food). When he wasn't physically doing any of that, he would look at the line and walk away. The other individual tidied up the secondary line and then appeared to hide. I do not recommend the newer version quesadilla- it's just a heated pressed burrito. The chips were burnt. The husband enjoyed their carne asada burrito bowl. We both enjoyed the new sauce. Overall, I would not recommend this restaurant.
- MLMatt LogueOct 17, 20255.0The red chimmichurri salsa is phenomenal. I had a chicken bowl and it was delicious 😋.
- RRRebeccaOct 15, 20251.0Truly worth traveling to a different location. This store is dirty, constantly out of items and portions are tiny. Do your wallet and stomach a favor and go somewhere else.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on Maxtown Rd serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced and real ingredients.
What are the operating hours for Chipotle Mexican Grill at 63 Maxtown Rd?
The restaurant is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Maxtown offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food online from Chipotle Maxtown?
You can order online through their website at https://order.chipotle.com/ or use their Chipotle app available on the App Store.
What is Chipotle’s commitment to food quality and sourcing?
Chipotle follows “Food with Integrity” principles, sourcing ingredients from farms using humane and sustainable practices and avoiding artificial colors, flavors, or preservatives.
Can I earn rewards when I purchase at Chipotle Maxtown?
Yes, by signing up for Chipotle Rewards, you can receive exclusive offers and earn free food.
What payment options are available at Chipotle Mexican Grill on Maxtown Rd?
They accept credit cards and offer gift cards as payment options.
What popular nearby restaurants are close to Chipotle Maxtown?
Nearby popular restaurants include Panda Express for Chinese fast food, Panera Bread for café dining and salads, and Wingstop for chicken wings.
Are there family-friendly places near Chipotle Maxtown I can visit before or after dining?
Yes, Maxtown Playground is a nearby park where families can enjoy outdoor activities before or after their meal.
Where can I go for additional services like haircuts or electronics near Chipotle Maxtown?
Nearby you can find First Choice Haircutters and Holiday Hair for haircuts, and Victra — Verizon Authorized Retailer or Verizon stores for electronics needs.