Chipotle Mexican Grill

3.3
807 reviews
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About

Mexican Restaurant
Chipotle Maxtown is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
63 Maxtown Rd, Westerville, OH
43082, United States

Hours

Reviews

3.3
807 reviews
5 stars
292
4 stars
156
3 stars
89
2 stars
77
1 star
193

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and untrained staff, leading to a frustrating experience.

Food Quality

Many reviews highlighted inconsistent food quality, with issues such as overly salty dishes, small portions, and missing ingredients.

Cleanliness

The restaurant was often described as dirty, with overflowing trash cans and unclean dining areas, contributing to a poor dining atmosphere.

Order Accuracy

Numerous customers experienced issues with incorrect orders, missing items, and poor handling of online orders.
  • KK
    Ketan Kadakia
    3 days ago
    1.0
    Service is absolutely below average. Spend $17 on lunch not even worth it. This is it no more CHIPOTLE. NEVER AGAIN !! No wonder your stock is down so much!!
  • NF
    Noah Fate-Bolognone
    Jan 1, 2026
    5.0
    This location is my go to Chipotle. Service is great. Food is always delicious and fresh.
  • SS
    Spoopy Skeletman
    Dec 12, 2025
    2.0
    Service is incredibly slow and backed up at this location a lot of the time.
  • TB
    Tommy Bones
    Dec 11, 2025
    2.0
    Ordered three entrees to go with two sides of guacamole. All the entrees contained pinto beans and were so salty rendering them inedible. Fine I said, let’s eat some chips with guacamole instead. Mistake!! Both guacamole had actual chunks of avocado skin in it and big chunks of hard raw avocado fruit. And?? You guessed it, someone dropped a salt shaker in it as well. Why is Chipotle so inconsistent on quality across their locations. Someday I go there and it seems like they didn’t salt/season the beans, or the chickens too spicy etc. I basically waisted almost $30 on dinner for food I ended throwing away! Still hungry and now pissed off!! Do better, please!
  • HG
    Hayden Gillenwater
    Dec 3, 2025
    1.0
    tiny burrito >:(

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill on Maxtown Rd serve?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced and real ingredients.

What are the operating hours for Chipotle Mexican Grill at 63 Maxtown Rd?

The restaurant is open every day from 10:45 AM to 11:00 PM.