Arby's

3.5
760 reviews
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Business Details

680 S State St, Westerville, OH
43081, United States
(614) 890-2232
http://www.arbys.com/locations/us/oh/westerville/680-s-state-st/store-996
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
680 S State St, Westerville, OH
43081, United States

Hours

Reviews

3.5
760 reviews
5 stars
258
4 stars
197
3 stars
121
2 stars
58
1 star
126

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted the restaurant's poor cleanliness, with reports of dirty floors, sticky surfaces, and unsanitary conditions in the dining area and bathrooms.

Customer Service

While some customers praised individual staff members for their friendliness and helpfulness, many others reported poor service, including long wait times, incorrect orders, and rude behavior from employees.

Facility Condition

The building is described as old and in desperate need of repairs and updates, with many customers expressing concern over its dilapidated state and overall appearance.

Food Quality

Feedback on food quality was mixed; while some enjoyed their meals, many complained about cold food, incorrect orders, and unsatisfactory preparation.
  • SD
    Shaun Dimasso
    Jan 5, 2026
    1.0
    ABSOLUTELY DISGUSTING PLACE!! This location needs SHUT DOWN AND DEMOLISHED!!! Not only is it visibly in shambles and falling apart ,the place looks incredibly unsanitary.. ontop of how nasty it looks the food is just as bad ,assuming you actually get what you ordered. The level of incompetence at this place with the management and staff is absolutely astonishing!! I pray 🙏 NONE OF THESE STAFF MEMBERS REPRODUCE!! Expect total disappointment time and time again with this one!
  • MS
    Marion Stephen
    Dec 23, 2025
    4.0
    Good food, great service, but building needs renovation.
  • NS
    Nicole Skinner
    Dec 19, 2025
    1.0
    First time trying the steak bites and they were burnt. I mean black with the charred taste. One of the potatoe cakes was like a brick also. Do better!
  • TA
    Thurston Archibald
    Dec 17, 2025
    1.0
    Why on earth does it always take upwards of 30 minutes at the drive thru and why is the building like falling apart. I can’t imagine it’s very clean here.
  • CC
    C W Cox
    Nov 16, 2025
    4.0
    Stopped by on Sunday afternoon for lunch. Tried to use the on line app to order but the app wasn’t working so went inside to the counter. Person on charge took my order and honored the on line coupon no problem once I showed him my app. Ordered the turkey bacon club sandwich which was very good. Only drawback is the interior of the restaurant is very tired and in need of a remodel. Staff was friendly.
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