McDonald's

3.6
833 reviews
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Business Details

11325 State Hwy 41, West Union, OH
45693, United States
(937) 544-5695
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11325 State Hwy 41, West Union, OH
45693, United States

Hours

Reviews

3.6
833 reviews
5 stars
304
4 stars
170
3 stars
166
2 stars
68
1 star
125

What are people saying?

AI-generated from recent customer reviews

Service Speed

Drive-thru service is generally quick, but inside service is often slow and inconsistent.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Food Quality

Mixed reviews on food quality; some customers report fresh and tasty items, while others mention cold or stale food.

Staff Attitude

Customer service experiences vary widely, with some staff being friendly and helpful, while others are reported as rude or inattentive.

Cleanliness

Concerns about cleanliness, particularly in the drink area and overall restaurant condition.
  • SH
    Stacey Hall
    4 days ago
    1.0
    My daughter and I ordered from the self service we put in our order grab our number and we waited for them to bring it to us but they didn't we had to get it our selfs what is the point in having self service when they don't honor it Food was cold very disappointed the restaurant in side was disgusting trash everywhere.
  • MC
    M C
    Nov 16, 2025
    1.0
    As if I needed one more reason to not eat this slop...I had a code for free fries so I figured I'd try them. Went through the drive-thru and placed the order, got to the window and the guy said the code didn't work and tried to charge us. Went inside and spoke with the manager Kristina. Explained what happened and showed her the code wasn't used, but she refused to honor it because she said it was a third party app and they wouldn't get paid. Pretty sure they could afford to honor a large fry to prevent losing business but instead they made a stupid decision.
  • IL
    Isiah Lainhart
    Nov 2, 2025
    1.0
    You guys are nasty and rude, don't wear gloves when making people food dirty and disgusting.
  • MB
    Mike Butcher
    Oct 10, 2025
    4.0
    Line moves pretty quick in the drive-thru. Friendly staff.
  • HH
    Haley Hatfield
    Oct 4, 2025
    1.0
    I came through the drive thru an hour before they closed and the employee was walking around inside but ignored both cars in the drive thru. We ended up just leaving. Really lazy, awful service.
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in West Union, OH?

McDonald's in West Union, OH operates daily from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, extends to midnight on Friday and Saturday.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday, opens at 6:00 AM on Sunday, and stays open until midnight on Friday and Saturday.