McDonald's

3.6
837 reviews
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Business Details

11325 State Hwy 41, West Union, OH
45693, United States
(937) 544-5695
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11325 State Hwy 41, West Union, OH
45693, United States

Hours

Reviews

3.6
837 reviews
5 stars
306
4 stars
171
3 stars
165
2 stars
69
1 star
126

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items.

Service Quality

Numerous reviews highlighted rude staff and poor customer service experiences.

Food Quality

Several customers noted that the food was often cold, stale, or not prepared correctly.

Cleanliness

The restaurant's cleanliness was frequently criticized, with reports of unsanitary conditions.

Speed of Service

While some customers appreciated quick drive-thru service, others experienced long wait times and slow service.
  • RT
    Robert Turner
    Dec 5, 2025
    5.0
    Get your order right .
  • CC
    caitlin
    Dec 2, 2025
    1.0
    The managers are disrespectful and shouldn’t be in customer service AT ALL
  • SH
    Stacey Hall
    Nov 20, 2025
    1.0
    My daughter and I ordered from the self service we put in our order grab our number and we waited for them to bring it to us but they didn't we had to get it our selfs what is the point in having self service when they don't honor it Food was cold very disappointed the restaurant in side was disgusting trash everywhere.
  • MC
    M C
    Nov 16, 2025
    1.0
    As if I needed one more reason to not eat this slop...I had a code for free fries so I figured I'd try them. Went through the drive-thru and placed the order, got to the window and the guy said the code didn't work and tried to charge us. Went inside and spoke with the manager Kristina. Explained what happened and showed her the code wasn't used, but she refused to honor it because she said it was a third party app and they wouldn't get paid. Pretty sure they could afford to honor a large fry to prevent losing business but instead they made a stupid decision.
  • IL
    Isiah Lainhart
    Nov 2, 2025
    1.0
    You guys are nasty and rude, don't wear gloves when making people food dirty and disgusting.
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in West Union, OH?

McDonald's in West Union, OH operates daily from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, extends to midnight on Friday and Saturday.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday, opens at 6:00 AM on Sunday, and stays open until midnight on Friday and Saturday.