This profile is uncertified and using publicly sourced data
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Business Details
About
Coffee Shop
New Grounds Coffee House is a family owned coffeehouse with locations in the heart of Hilliard, West Jeff, and Plain City. Serving only local goods such as Crimson Cup, Der Dutchman, Sammy's Bagels and more. We're believers in building strong community connections and serving our customers with a smile! :)
Location
New Grounds Coffee House - West Jefferson
15 E Pearl St, West Jefferson, OH
43162, United States
Hours
Monday6:30 AM - 4:00 PM
Tuesday6:30 AM - 4:00 PM
Wednesday6:30 AM - 4:00 PM
Thursday6:30 AM - 4:00 PM
Friday6:30 AM - 4:00 PM
Saturday7:00 AM - 4:00 PM
Sunday8:00 AM - 4:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.