Wendy's

3.3
986 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5909 Mulhauser Road, West Chester, OH
45069, United States

Hours

Reviews

3.3
986 reviews
5 stars
295
4 stars
230
3 stars
181
2 stars
75
1 star
205

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, with long wait times at both the drive-thru and counter, often with no acknowledgment from staff.

Food Quality

Many reviews highlighted issues with food quality, including cold, stale, or incorrect orders, leading to dissatisfaction among customers.

Staff Attitude

Several customers experienced rude or unprofessional behavior from staff, including managers, which negatively impacted their overall experience.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and inadequate food handling practices.

Inconsistent Availability

Customers frequently noted that the restaurant was out of various menu items, leading to frustration and disappointment.
  • DH
    Dustin Hicks
    Dec 11, 2025
    1.0
    Bought a Baconator and it came with literally 1 piece of bacon on it. With the price of the burger itself I will not order from there again.
  • JA
    James Angne
    Dec 4, 2025
    1.0
    Third time I've been pulled forward and forgotten by this totally incompetent staff. This location is beyond hopeless.
  • NS
    Nathan Schlarmann
    Nov 7, 2025
    1.0
    3rd time ordering a baconator from this location and every time it comes out with one piece of bacon cut into 8 strips. 👎👎👎 add bacon to your sandwiches and this will be removed, I will come back next week and test it out. 6 pieces of bacon is standard…
  • DD
    Des
    Nov 4, 2025
    3.0
    Baconater is good but pricey
  • CS
    Coleman Salisbury
    Oct 28, 2025
    1.0
    Terrible service. You will stand and wait for minutes at a time with no one else in line

Frequently Asked Questions About Wendy's

Is 627 Union Center Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours at Wendy's located at 5909 Mulhauser Road, West Chester, OH?

The drive-through at this Wendy's is open daily from 6:30 AM to midnight.