Wendy's

3.7
658 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
8342 Princeton Glendale Rd, West Chester, OH
45069, United States

Hours

Reviews

3.7
658 reviews
5 stars
260
4 stars
156
3 stars
100
2 stars
38
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional staff, with several instances of poor communication and disrespectful behavior.

Food Quality

Numerous reviews highlighted issues with food quality, including cold, undercooked, and improperly prepared items.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Cleanliness

While some customers noted cleanliness, others reported dirty conditions, particularly in the bathrooms.

Service Speed

Mixed feedback on service speed; some praised fast drive-thru times, while others experienced long waits.
  • AQ
    Ali Qureshi
    Nov 11, 2025
    1.0
    Poor service
  • FC
    Food Critic
    Oct 23, 2025
    1.0
    Too much disrespectful workers their work environment is horrible. Their food taste awful. The chicken nuggets were cold and had a Weird after Taste and wasn’t cooked. The worker at the drive-through was holding my lid with his bare hands and he went to scratch his back, which is very disgusting and I don’t think I’ll be eating from this Wendy’s anymore. The chicken sandwich was thin and dry with no meat in it just Breading in conclusion do not go to this Wendy’s unless you wanna get sick or you hate yourself
  • GT
    Greg Trinks
    Oct 18, 2025
    1.0
    Worst Wendy's I have ever been to all the employees r very rude the black lady at the front counter that took my order was very rude didn't say hi never smile. If they don't like there job then leave I will never come back to this Wendy's in I will tell everyone about this place
  • BB
    Bruce Beckman
    Oct 14, 2025
    5.0
    Wendy's is great
  • GH
    Gina Hines
    Oct 10, 2025
    1.0
    Manager was rude. Employees never listen. I specifically said no chicken on my salad the second time going to this location, and guess what... Chicken on the salad. And then the manager had the nerve to tell me chicken comes on the salad. Ugh 😩 didn't I say no chicken. Help me please customer service is a Naw!

Frequently Asked Questions About Wendy's

Is 625 Beckett Ridge Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.