Wendy's

3.7
664 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
8342 Princeton Glendale Rd, West Chester, OH
45069, United States

Hours

Reviews

3.7
664 reviews
5 stars
263
4 stars
157
3 stars
100
2 stars
38
1 star
106

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported receiving cold, stale, or improperly cooked food, including cold fries and undercooked chicken nuggets.

Customer Service

Many reviews highlighted rude and unprofessional staff interactions, with complaints about poor service and disrespectful behavior from employees.

Order Accuracy

Frequent issues with incorrect orders were noted, including missing items and wrong food being served.

Cleanliness

Some customers mentioned cleanliness issues, particularly in the dining area and food handling practices.

Speed of Service

While some customers praised the fast drive-thru service, others experienced long wait times and slow service.
  • WW
    Warren
    Dec 27, 2025
    1.0
    This is the second time I’ve had a bad late-night experience at this Wendy’s. I ordered at 11:49 PM, and my burger was cold—below room temperature. When I asked for a remake, I was told it would take 15 minutes to heat the grill, which is unacceptable for an order placed minutes earlier. If hot food can’t be served late at night, customers should be informed before ordering.
  • WM
    Warren Moss
    Dec 5, 2025
    1.0
    They always give cold food at night. Tonight they gave me a stale bun cold patties and cold fries.
  • AQ
    Ali Qureshi
    Nov 11, 2025
    1.0
    Poor service
  • FC
    Food Critic
    Oct 23, 2025
    1.0
    Too much disrespectful workers their work environment is horrible. Their food taste awful. The chicken nuggets were cold and had a Weird after Taste and wasn’t cooked. The worker at the drive-through was holding my lid with his bare hands and he went to scratch his back, which is very disgusting and I don’t think I’ll be eating from this Wendy’s anymore. The chicken sandwich was thin and dry with no meat in it just Breading in conclusion do not go to this Wendy’s unless you wanna get sick or you hate yourself
  • GT
    Greg Trinks
    Oct 18, 2025
    1.0
    Worst Wendy's I have ever been to all the employees r very rude the black lady at the front counter that took my order was very rude didn't say hi never smile. If they don't like there job then leave I will never come back to this Wendy's in I will tell everyone about this place

Frequently Asked Questions About Wendy's

Is 625 Beckett Ridge Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's located at 8342 Princeton Glendale Rd?

The drive-thru is open daily from 6:30 AM to midnight (00:00).