Panera Bread

3.5
653 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread West Chester is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
9444 Civic Centre Blvd, West Chester, OH
45069, United States

Hours

Reviews

3.5
653 reviews
5 stars
259
4 stars
122
3 stars
93
2 stars
67
1 star
112

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality, with some praising specific items like soups and sandwiches, while others reported poor quality and portion sizes.

Service Issues

Numerous complaints about slow service, rude staff, and incorrect orders, particularly during busy times.

Cleanliness

Consistent reports of dirty dining areas and bathrooms, impacting overall customer experience.

Pricing Concerns

Many customers feel that prices are too high for the portion sizes and quality of food received.

Positive Staff Interactions

Some customers highlighted friendly and helpful staff, particularly during less busy times.
  • MS
    Matt Smith
    4 days ago
    1.0
    Ordered lunch to go for 5 people and they forgot a sandwich and 4 sides (two baguettes and two bags of chips). Called, they would only give me a store credit, no refund or delivery. Went in a week later to get breakfast and use my store credit and they went in the back to look for it, was gone 5 minutes so I left. USELESS and mediocre at best for overpriced food.
  • MM
    Mike Millard
    Nov 11, 2025
    1.0
    My wife and I visited two Panera locations (this location being one of them) around 7 pm on 10 Nov 2025 for Pick Two meals with soup. Both locations were out of baguettes and refused to offer any other bread, even though plenty of breads and bagels were visible behind the counter near closing that would likely be disposed of. For a brand called “Panera Bread,” this lack of common sense flexibility was disappointing enough to make us consider other restaurants and we took our business elsewhere.
  • GO
    G O'Neal
    Nov 9, 2025
    5.0
    Always enjoy the food.
  • DR
    Dominic Ranieri
    Nov 4, 2025
    1.0
    Just had a pickup order. Im not sure if its all panera or just this one but the food was awful, tasteless. Hadn't been in a while, wont be back. Love giving good reviews but the chicken and wild rice soup used to be my all time favorite soup. Was one of the worst ive ever had today. All the big names cutting corners with their food, guess the c&wr soup is just the next victim. Sad day.
  • CH
    Connie Horn
    Oct 15, 2025
    5.0
    Great food at this Panera. I forgot my bottled water the cashier tracked me down at the table to give it to me

Frequently Asked Questions About Panera Bread

Does Panera Bread West Chester accept reservations?

No, Panera Bread West Chester does not accept reservations.

What are the opening hours of Panera Bread West Chester?

Panera Bread West Chester is open Monday to Saturday from 6:00 AM to 9:00 PM and on Sundays from 7:00 AM to 8:00 PM.