Panera Bread

3.5
654 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread West Chester is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
9444 Civic Centre Blvd, West Chester, OH
45069, United States

Hours

Reviews

3.5
654 reviews
5 stars
261
4 stars
123
3 stars
93
2 stars
67
1 star
110

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, rude staff, and incorrect orders, particularly in the drive-thru.

Food Quality

Mixed reviews on food quality, with some praising specific items while others complained about tasteless or poorly prepared dishes.

Cleanliness

Multiple reviews highlighted dirty bathrooms and dining areas, impacting the overall dining experience.

Pricing Concerns

Several customers felt that the prices were too high for the portion sizes and quality of food received.

Positive Staff Interactions

Despite the issues, some customers praised friendly and helpful staff members, particularly during busy times.
  • AH
    amy huss
    Dec 2, 2025
    5.0
    Great 👍
  • MS
    Matt Smith
    Nov 20, 2025
    1.0
    Ordered lunch to go for 5 people and they forgot a sandwich and 4 sides (two baguettes and two bags of chips). Called, they would only give me a store credit, no refund or delivery. Went in a week later to get breakfast and use my store credit and they went in the back to look for it, was gone 5 minutes so I left. USELESS and mediocre at best for overpriced food.
  • MM
    Mike Millard
    Nov 11, 2025
    1.0
    My wife and I visited two Panera locations (this location being one of them) around 7 pm on 10 Nov 2025 for Pick Two meals with soup. Both locations were out of baguettes and refused to offer any other bread, even though plenty of breads and bagels were visible behind the counter near closing that would likely be disposed of. For a brand called “Panera Bread,” this lack of common sense flexibility was disappointing enough to make us consider other restaurants and we took our business elsewhere.
  • GO
    G O'Neal
    Nov 9, 2025
    5.0
    Always enjoy the food.
  • DR
    Dominic Ranieri
    Nov 4, 2025
    1.0
    Just had a pickup order. Im not sure if its all panera or just this one but the food was awful, tasteless. Hadn't been in a while, wont be back. Love giving good reviews but the chicken and wild rice soup used to be my all time favorite soup. Was one of the worst ive ever had today. All the big names cutting corners with their food, guess the c&wr soup is just the next victim. Sad day.

Frequently Asked Questions About Panera Bread

Does Panera Bread West Chester accept reservations?

No, Panera Bread West Chester does not accept reservations.

What are the opening hours of Panera Bread West Chester?

Panera Bread West Chester is open Monday to Saturday from 6:00 AM to 9:00 PM and on Sundays from 7:00 AM to 8:00 PM.