Main Event West Chester

Reviews

• BK

  Barbara Knight

  5 days ago
  3.0
  First impressions are everything. I wasn't impressed, a waiter kept bringing the wrong food to our table. Our bowling lane kept having issues, and the bathroom was nasty. The food was good. Overall the experience wasn't what I expected.
• SB

  Samantha Brown

  Mar 9, 2026
  5.0
  Love all the games and family fun time! I love the wizard of oz, the game got jammed and Michael, working in the redemption store, was quick and happy to help! Everyone was so nice and pleasant We love the unlimited game play on Mondays 😎 It was a fun family night
• M2

  Majesty_ 2u

  Mar 8, 2026
  4.0
  Well the atmosphere is wonderful, I love the wide variety of games. The only few problems I had were 1: the basketball games were hot and miss when it came to releasing the balls to start the game. I had to get credited twice but that’s was okay I was able to play connect 4 bball and that was fun. PAC man was cool but the sticks seem like they are sticky. So for the most part it’s lots of fun.. NOW for the worse part of my experience. So tell me why I bought 3 of the activity/ food and game passes and when the kids went to play laser tag one of the guns was not working properly. So my child told CHRIS that she was having an issue and can you believe this man told her “o well nothing I can do about It”. So when I asked about it he played like he thought she said her vest is broken🤦🏾‍♀️ 🤔but even still the correct answer is NOT o well idk or I can’t help you. Makes no sense to say that in any situation. Soooooo long story short I asked Naseem how do we fix this and he told me to write a review and the next time I come I would be able to run a round of laser tag with all the equipment working. Chris sweetheart maybe it was some miscommunication but the answer is never “o well I can’t help you “ kindly find someone who can. Other than that thanks we had a great time .
• GT

  Gary Toft

  Feb 20, 2026
  3.0
  While attending with a group, we experienced problems with the lane 7 pin setter. The bowling is a timed event so I was hoping our time would be extended due to the issues with the equipment. The attendant attempted to get our time extended so we'd be able to finish the last three frames of our game. She was told our time was up and they weren't able to extend it. She tried and I thanked her for her efforts. Seemed unethical to me and I really thought about posting a one star scathing review, but I felt that what I wanted to communicate would be ignored. The bottom line is this.... The bowling lanes are not regulation lanes and will frustrate any serious bowler (not an oiled wood surface). I don't think that is their target customer. If instead you're satisfied with a colorful, simple fun time rolling a bowling ball with friends and food, this may be okay for you. Don't expect to achieve anything resembling a 200+ game. I don't believe it is possible. The Main Event has much more than just bowling for family entertainment so it would be unfair to rate them only on their bowling lanes. IF you require serious bowling time, go elsewhere. After our time was over and we were leaving, I was offered a card of 1 hour of free bowling by the courteous and polite manager, but I declined given the condition of the lanes.
• PR

  Pammie Rodrigues

  Feb 14, 2026
  1.0
  We had a very disappointing experience at Main Event in West Chester. We reserved and paid online for a pool table at 8:30 PM & shuffle board at 9:30 PM. When we arrived, our table was not ready. We waited patiently, but by 8:50 PM — 20 minutes after our confirmed reservation time — we still had not received the table we had already paid for. When we brought this to the General Manager’s ( AJ HARPRING) attention, instead of resolving the issue professionally, he responded with an attitude and was dismissive. The situation escalated unnecessarily when he accused us of being racist, which was completely unnecessary and extremely inappropriate. We were simply asking for a refund on the reservation we paid for. Rather than offering a solution, an apology, or compensation, we were asked to leave the establishment and were not issued a refund for the service we never received. This experience was embarrassing, frustrating, and unacceptable — especially coming from someone in a General Manager position. Customer service and professionalism were clearly lacking. We will not be returning and would caution others to be aware when booking reservations here. My experience with General Manager AJ Harpring at Main Event in West Chester was completely unacceptable. When we attempted to address a legitimate issue, he was dismissive, confrontational, and unprofessional instead of working toward a resolution. Rather than demonstrating leadership or accountability, his behavior escalated the situation. What was most concerning was that when we requested his name and information so we could report the incident to corporate, he removed his name tag and attempted to hide his identity. For a General Manager, this level of evasiveness is alarming and reflects a serious lack of professionalism and accountability. Management should set the standard for customer service, transparency, and conflict resolution. Instead, we experienced the opposite. This interaction left us feeling disrespected and deeply disappointed in how the situation was handled. Corporate leadership should seriously review how this location is being managed.

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