Business Details
About
RestaurantArcadeBowling AlleyLaser Tag CenterChildren's Party Service
Main Event Entertainment - West Chester the most FUN you can have under one roof.
Main Event is THE dining and entertainment destination that offers more ways to have family FUN than you can pack into one visit! No matter what your age, there’s something for everyone at Main Event! Attractions include state-of-the-art bowling, multi-level laser tag, an arcade games gallery featuring more than 100 of the latest interactive video games and more! Savor our chef-inspired casual dining experience – with delicious shareables like wings, loaded nachos or oven-baked artisan pizza in a full-service American-fare grill – or enjoy handcrafted cocktails, craft beers, expansive variety of wines in a high-energy bar surrounded by big screen TVs.
With our hassle-free birthday parties, Main Event offers epic FUN that will leave you with lasting memories. We offer customized packages that include state-of-the-art bowling, multi-level laser tag and an arcade games gallery featuring more than 100 of the latest interactive video game. We have multiple packages to fit any budget and each package includes a dedicated party host that takes cares of it all, so you can relax. Heart-pounding FUN for kids, Stress-Free party for you for non-stop FUN.
At Main Event, we create customized group experiences, not just events. From team building, corporate events & parties and meeting space, our corporate and group packages are designed to combine FUN and food, creating the ultimate experience for you and your group.
Details
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.1
3,987 reviews
5 stars
2,265
4 stars
794
3 stars
366
2 stars
189
1 star
373
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including unprofessional staff, long wait times, and lack of communication.
Staff Recognition
Several reviews highlighted specific staff members, particularly Larry, Annabeth, and Maya, for their exceptional service and helpfulness.
Food Quality
While some customers enjoyed the food, others experienced delays and issues with cleanliness, impacting their overall dining experience.
Atmosphere and Cleanliness
The venue was described as fun and clean by many, but some noted it felt unorganized and had issues with broken games.
Birthday Parties
Customers praised the birthday party packages and service, indicating a positive experience for celebrations despite other service issues.
- TATina AdamsNov 15, 20252.0Bathrooms have been a disaster the last few times we have been; no toilet covers, paper towels out, very little to no toilet paper in the stall, floors a mess, and tonight wasn't any different. I used the family restroom to change our 4 month old.The changing table was dirty, no toilet seat cover, floor a mess, trash over flowing and pee all over the toilet seat - I skipped using it myself. The bar was out of a few selections and the place just seemed under staffed. I'd hate to see the kitchen.
- JKJasmina KholturaevaNov 15, 20251.0I came here to go bowling, and the whole experience was terrible. They told me the wait would be less than 30 minutes, but I ended up waiting over 1 hour and 30 minutes. When I asked how much longer it would take, the staff just smiled and laughed instead of giving me a real answer. It felt disrespectful and unprofessional
- NTNick TalbertNov 11, 20254.0Great place to escape the seriousness of the world and have fun. Overall great place, but some of the arcade games were rather unflattering. Our waitress, Elle, was amazing, as well as our bartender, Tanya.
- LDLalna DivakaranNov 7, 20251.0I wanted to share feedback about our recent experience hosting a birthday party at your location. This was actually our third time celebrating at Main Event, but unfortunately, the service quality has declined with each visit, and this time was particularly disappointing.Our assigned party host was not present even 15 minutes before the scheduled start time. We were left waiting with the cake and guests until she finally arrived. Throughout the party, she was not engaged or helpful — she mostly stood near the table while we tried to manage everything ourselves, including setting up the table, cutting the cake, serving drinks, and slicing pizza for the kids. We have photos showing that it was us and other parents who ended up handling all of this.We did speak with the manager, who was very understanding and kind enough to apologize in person, and we truly appreciate that gesture. However, the lack of support from our assigned host made the entire experience extremely stressful and disappointing.We’ve been loyal customers for several years and had always chosen Main Event for its fun environment and convenience, but this experience has made us reconsider hosting future parties here. I hope you can review what went wrong with your party service process and ensure other families don’t face a similar experience.
- KEKeith EdmondsNov 2, 20251.0I booked a birthday party at Main Event hoping for a fun family experience, but it was a huge letdown. We arrived early as requested but had to wait over an hour for a table, with no clear communication or help from staff. The hosts were unorganized and unprofessional, mixing up party details and failing to assist properly. Food arrived late and without basic necessities like napkins or utensils. Promised activities were canceled or mishandled, and the overall service was chaotic and disrespectful. Despite my daughter having some fun, the poor management and rude staff ruined the experience. I paid over $300 for this and will never return or recommend this place. They need serious improvements in training and customer service.
Frequently Asked Questions About Main Event West Chester
What entertainment options are available at Main Event West Chester?
Main Event West Chester offers state-of-the-art bowling, multi-level laser tag, and an arcade games gallery with over 100 interactive video games, suitable for all ages.
What are the operating hours of Main Event West Chester?
Main Event West Chester is open Monday to Thursday from 11:00 AM to midnight, Friday from 11:00 AM to 2:00 AM, Saturday from 9:00 AM to 2:00 AM, and Sunday from 11:00 AM to midnight.
Does Main Event West Chester offer food and beverage services?
Yes, it features a full-service American-fare grill with chef-inspired casual dining, including wings, loaded nachos, artisan pizzas, handcrafted cocktails, craft beers, and a variety of wines.
What types of party packages does Main Event West Chester provide?
They offer customized birthday party packages including bowling, laser tag, and arcade games, each with a dedicated party host to manage the event for a stress-free experience.
Can I make a reservation for bowling online at Main Event West Chester?
Yes, reservations for bowling can be made online via their booking page at https://www.mainevent.com/book/bowling/location/.
What payment options are accepted at Main Event West Chester?
They accept American Express, cash, check, Diners Club, Discover, invoice, MasterCard, travelers checks, and Visa.
Does Main Event West Chester provide pickup and delivery services?
Yes, they offer curbside pickup, delivery, same-day delivery, and no-contact delivery.
Is Main Event West Chester family-friendly and accessible?
Yes, it welcomes families and children and includes wheelchair-accessible entrance, parking, and restrooms. Free Wi-Fi is also available.
What nearby dining options can I visit before or after enjoying Main Event West Chester?
Nearby dining includes Voodoo Brewing Co, Mitchell's Fish Market, Haveli Indian Grill & Cuisine, Flame India Restaurant, BRAVO Cucina Italiana, Mr. Beast Burger, The Burger Experience, The Wing Experience, P.F. Chang's, and On The Slab Creamery.
Are there shopping or entertainment venues near Main Event West Chester for an extended outing?
Yes, The Streets of West Chester shopping center and Barnes & Noble bookstore are nearby, providing options for shopping and relaxing before or after your visit to Main Event.
What nearby beauty and salon services can customers access close to Main Event West Chester?
Nearby beauty and salon services include U Do Me Salon, Slate Salon, Taylor Eppard Color & Bridal Specialist, AMP'd up Haircuts, Sarah Crain Designs, Rever Salon, Simply Styled Salon, Ah studio, RoJo's Salon, Chic By Nikki C, Avalon Nail Lounge, and Allison McFarland, LLC Hairstylist.