Donatos Pizza

3.7
303 reviews
Gotta love more™.

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Donatos Pizza
7177 Cincinnati Dayton Road, West Chester, OH
45069, United States

Hours

Reviews

3.7
303 reviews
5 stars
146
4 stars
49
3 stars
28
2 stars
17
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and issues with order accuracy.

Food Quality

Customers reported inconsistent food quality, with complaints about undercooked pizzas, skimpy toppings, and incorrect orders.

Delivery Issues

Many customers experienced significant delays in delivery, with some orders arriving cold or not at all.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
  • MM
    michael miller
    Dec 19, 2025
    1.0
    Terrible. They use door dash and when it arrives ice cold, it here is absolutely no way to contact a human to get a refund. Do not order from here!
  • AG
    Annette Gregory
    Dec 17, 2025
    1.0
    Started an order online but nowhere to put my credit from past order. Prices when called in are higher and when asked for manager she could barely speak English and they also didnt even know what the 5.00 pizza pal was. They need someone to manage that store because it has been a problem FOR YEARS
  • JC
    John Cathcart
    Nov 1, 2025
    3.0
    The dining room was closed at 8:45 on Halloween. There was no sign indicating that it should be closed.
  • JW
    Jennifer Williams
    Oct 22, 2025
    3.0
    Skimpy toppings and practically NO sauce!🫤
  • JD
    Jackie Durham
    Sep 21, 2025
    5.0
    The workers were amazing

Frequently Asked Questions About Donatos Pizza

What type of food does Donatos Pizza specialize in?

Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust, specializing in thin crust pizza and pepperoni pizza.

What are the operating hours for Donatos Pizza in West Chester, OH?

Donatos Pizza is open Monday to Thursday and Sunday from 11:00 AM to 10:00 PM, and on Friday and Saturday from 11:00 AM to midnight. It is closed on Thanksgiving (November 27, 2025).