Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
298 reviews
5 stars
143
4 stars
49
3 stars
28
2 stars
17
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and issues with order accuracy.
Food Quality
Mixed feedback on food quality, with some customers praising the pizza while others reported undercooked or poorly made items.
Delivery Issues
Many customers experienced significant delays in delivery, with some orders arriving late or not at all.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others were criticized for being inattentive or unprofessional.
Overall Experience
Overall, customers expressed disappointment with the service and food quality, leading to a loss of repeat business.
- JCJohn CathcartNov 1, 20253.0The dining room was closed at 8:45 on Halloween. There was no sign indicating that it should be closed.
- JWJennifer WilliamsOct 22, 20253.0Skimpy toppings and practically NO sauce!🫤
- JDJackie DurhamSep 21, 20255.0The workers were amazing
- SWScott WheelerAug 9, 20255.0Terrific as always. I came 2000 miles just for the taste of this pizza. It was well worth it.
- EGErin GrothjanJun 22, 20251.0If donatos was smart they would stop outsourcing their calls to call centers and staff appropriately so their team would actually pick up the phones.
Frequently Asked Questions About Donatos Pizza
What type of food does Donatos Pizza specialize in?
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust, specializing in thin crust pizza and pepperoni pizza.
What are the operating hours for Donatos Pizza in West Chester, OH?
Donatos Pizza is open Monday to Thursday and Sunday from 11:00 AM to 10:00 PM, and on Friday and Saturday from 11:00 AM to midnight. It is closed on Thanksgiving (November 27, 2025).
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
Can I order Donatos Pizza through a mobile app?
Yes, you can order Donatos Pizza through their app available on Apple App Store and Google Play Store.
What payment options are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
Is Donatos Pizza family-friendly and accessible?
Yes, Donatos Pizza welcomes families, has high chairs, wheelchair accessible entrances, and restrooms.
Are there any entertainment options near Donatos Pizza in West Chester?
Yes, nearby you can visit The Web Extreme Entertainment, which offers an arcade, laser tag, and various festivals and fairs, perfect for fun before or after your meal.
Where can I find other dining options close to Donatos Pizza?
Nearby dining options include Popeyes Louisiana Kitchen for chicken, CM Chicken for Asian cuisine, Hibachi Express for sushi and Japanese food, and El Caporal for Mexican and seafood dishes.
What convenience stores or gas stations are close to Donatos Pizza?
Customers can visit nearby convenience stores and gas stations like Shell, United Dairy Farmers, and Wawa, which are handy when grabbing snacks or fuel during their visit.
Does Donatos Pizza have online resources to view their menu or order?
Yes, you can view the menu and order online at their website: https://www.donatos.com?location=171