Donatos Pizza

3.7
298 reviews
Gotta love more™.

About

Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Donatos Pizza
7177 Cincinnati Dayton Road, West Chester, OH
45069, United States

Hours

Reviews

3.7
298 reviews
5 stars
143
4 stars
49
3 stars
28
2 stars
17
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and issues with order accuracy.

Food Quality

Mixed feedback on food quality, with some customers praising the pizza while others reported undercooked or poorly made items.

Delivery Issues

Many customers experienced significant delays in delivery, with some orders arriving late or not at all.

Staff Performance

While some staff members received praise for their friendliness and helpfulness, others were criticized for being inattentive or unprofessional.

Overall Experience

Overall, customers expressed disappointment with the service and food quality, leading to a loss of repeat business.
  • JC
    John Cathcart
    Nov 1, 2025
    3.0
    The dining room was closed at 8:45 on Halloween. There was no sign indicating that it should be closed.
  • JW
    Jennifer Williams
    Oct 22, 2025
    3.0
    Skimpy toppings and practically NO sauce!🫤
  • JD
    Jackie Durham
    Sep 21, 2025
    5.0
    The workers were amazing
  • SW
    Scott Wheeler
    Aug 9, 2025
    5.0
    Terrific as always. I came 2000 miles just for the taste of this pizza. It was well worth it.
  • EG
    Erin Grothjan
    Jun 22, 2025
    1.0
    If donatos was smart they would stop outsourcing their calls to call centers and staff appropriately so their team would actually pick up the phones.

Frequently Asked Questions About Donatos Pizza

What type of food does Donatos Pizza specialize in?

Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust, specializing in thin crust pizza and pepperoni pizza.

What are the operating hours for Donatos Pizza in West Chester, OH?

Donatos Pizza is open Monday to Thursday and Sunday from 11:00 AM to 10:00 PM, and on Friday and Saturday from 11:00 AM to midnight. It is closed on Thanksgiving (November 27, 2025).