Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.6
335 reviews
5 stars
145
4 stars
75
3 stars
32
2 stars
18
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rude management and unhelpful staff.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Food Quality
While some customers praised the pizza and other menu items, many others complained about undercooked food, poor quality ingredients, and unsatisfactory preparation.
Delivery Issues
Several customers experienced long wait times for delivery, with some orders arriving cold or incorrect.
Pricing Concerns
Customers noted that the prices were high compared to competitors, with some feeling that the value did not match the quality received.
- CKCarl n Mary KindbergDec 12, 20251.0Check your receipt before paying. The $28.99 one Signature pizza + one 1-topping pizza was $30.09 on the receipt. I told the cashier the amount needed to be corrected. She responded, "that is the way it comes up in our system. It is an IT issue and I cannot do anything about it" I asked to speak with a manager. She replied, "I am the manager" I walked out and left the pizzas on the counter. I checked the $40 Yoshi deal. It is $40.50. This is not the first time I have noticed a "deal" costing more than advertised. However, the manager or waiter has always corrected the amount in the past. It is illegal to advertise one price and charge another! I went up the road to Marcos and had a wonderful experience. Waiter changed my order slightly so he could apply a $13 coupon. And I didn't even ask!
- JWJamie wehmeyerDec 4, 20255.0Food is very good
- BMBeth R MasonNov 15, 20255.0Great food, great selection...their delivery is fast and on-time, every time!
- RHRita HartkeOct 25, 20252.0Waited at window 15 mints. Order for simple large pepperoni pizza 22 minutes late with a simple sorry, ma’am. Going elsewhere!
- ERERS Tech ReviewsOct 18, 20253.0The 3rd party delivery service they use to deliver pizza, does not have the ability to keep the pizza hot. There is no tamper resistant sticker either. Last 2 times I have ordered from here pizza was luke warm and box looks like it took a tumble in the vehicle floor. Do better!
Frequently Asked Questions About Donatos Pizza
What type of pizza is Donatos Pizza famous for?
Donatos Pizza is famous for their Edge to Edge® toppings on a crispy golden thin crust pizza.
Where is Donatos Pizza located?
Donatos Pizza is located at 8087 Beckett Center Dr., West Chester, OH 45069, USA.
What are the operating hours of Donatos Pizza?
Donatos Pizza is open from 11:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 11:00 AM to midnight on Friday and Saturday. They are closed on November 27, 2025, for the holiday.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
What forms of payment are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
Can I order Donatos Pizza through a mobile app?
Yes, you can order Donatos Pizza through their iOS app available on the Apple App Store and their Android app available on Google Play.
What other products does Donatos Pizza offer besides pizza?
Donatos Pizza also offers oven-baked subs, desserts, and appetizers.
Is Donatos Pizza family-friendly and wheelchair accessible?
Yes, Donatos Pizza welcomes families, offers seating with high chairs, and has wheelchair accessible entrance and restrooms.
What nearby places can I visit around Donatos Pizza?
Nearby you can visit Beckett Commons shopping center, Planet Caravan Smoke Shop, Goodyear Auto Service, and ChowDown Café among others.
How can nearby locations help me plan a visit to Donatos Pizza?
If you're visiting Donatos Pizza, you might stop by Beckett Commons shopping center for errands, grab coffee at ChowDown Café before your meal, or handle car needs at Goodyear Auto Service nearby.