Chipotle Mexican Grill

3.1
474 reviews
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About

Mexican Restaurant
Chipotle Beckett Ridge is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
7903 Crossings Of Beckett Dr, West Chester, OH
45069, United States

Hours

Reviews

3.1
474 reviews
5 stars
179
4 stars
50
3 stars
38
2 stars
51
1 star
156

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Customers frequently reported missing items and incorrect orders, leading to dissatisfaction.

Food Quality

Many reviews highlighted issues with undercooked rice, stale ingredients, and overall poor food preparation.

Cleanliness

The location received numerous complaints about unsanitary conditions, including dirty tables and food areas.

Service Speed

Customers noted slow service and long wait times, particularly during peak hours.

Staff Attitude

While some reviews praised friendly staff, many others reported poor customer service and lack of management oversight.
  • RD
    Roscoe Dietz
    2 days ago
    2.0
    Beyond understaffed, no reason I’m standing in line for 15 mins with 7 people ahead of me.
  • MH
    McKenna Huff
    Nov 17, 2025
    1.0
    Don’t order through the pickup lane. They don’t have a dedicated employee for the window even at peak hours. You will wait a long time for cold food. Most recently the order was also wrong. They forget the utensils every time.
  • JJ
    Joseph
    Nov 6, 2025
    1.0
    Spent $15 on the worst bowl ever. Also, I think the guy with the glasses running the register hates his job or people. Definitely won't be coming back to this location. Should have read the reviews here. They are 100% spot on
  • JW
    Jeremy Williams
    Oct 30, 2025
    3.0
    I'm not sure if you guys are this far behind or these people are showing up very early for their pickup time. But because you have one window, you're allowing people to sit in front of it. A line 15 cars deep is forming behind me. Think about how to organize this better
  • DF
    Devin Favors
    Oct 28, 2025
    1.0
    My pick up time was 12:30. Got there and got a notification my order was delayed and then 2 minutes later got confirmation it was ready. Now I see why. Cant tell if someone working got hungry and took some bites or just half asses my order. Not to mention they forgot my sour cream

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill at Beckett Ridge offer?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.

What are the operating hours for Chipotle Beckett Ridge?

Chipotle Beckett Ridge is open daily from 10:45 AM to 11:00 PM.