Chipotle Mexican Grill

3.1
481 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Beckett Ridge is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
7903 Crossings Of Beckett Dr, West Chester, OH
45069, United States

Hours

Reviews

3.1
481 reviews
5 stars
182
4 stars
50
3 stars
38
2 stars
52
1 star
159

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, missing ingredients, and stale items.

Service Issues

Many reviews highlighted poor service, including long wait times, incorrect orders, and unhelpful staff.

Cleanliness

Numerous customers noted that the location was dirty and poorly maintained, with unsanitary conditions reported.

Inconsistency

There were consistent complaints about the inconsistency of orders, with many customers receiving incorrect or incomplete meals.

Staff Attitude

While some reviews praised friendly staff, many others reported rude or indifferent service, contributing to a negative experience.
  • RA
    Russ Araujo
    1 day ago
    1.0
    No fajita mix. Was told they had no lettuce - but the restaurant found lettuce for some later patrons. No iced tea. Both of us bit into gristle in our chicken. When we tried to give official feedback at the URL on the register slip, we got redirected to a bogus website.
  • RP
    Ryan P
    Jan 5, 2026
    1.0
    Do not order online. I ordered a salad and got 5 pieces of spinach and the bowl wasn’t even filled. This should not be $14 WITHOUT A DRINK OR CHIPS
  • JG
    Joseph Gargasz
    Dec 19, 2025
    2.0
    If the guy running the grill would spend more time grilling and less time chatting with coworkers about non work related stuff. Maybe, just maybe the fajitas wouldn't be empty every day. Just a thought.
  • FC
    Food Critic
    Dec 16, 2025
    1.0
    Horrible just everything go to Bridgewater location.
  • JB
    Jennifer B
    Dec 4, 2025
    5.0
    I order online & do Chipotlane, they're fairly consistent, but be sure to check the freshness of guac. (Should be bright green, not olive colored) While it's a bit pricey, it seems like a better option than other fast food places & I usually get 2 meals out of 1. The chicken & barbacoa are delicious. Guac is best. Chips- here lately have been lacking on freshness and/or lime salt. (Seems like 3 chips in the bag have clumps of the lime salt) I haven't been disappointed by the salads, love that they have a spinach/ green leaf combo.

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill at Beckett Ridge offer?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.

What are the operating hours for Chipotle Beckett Ridge?

Chipotle Beckett Ridge is open daily from 10:45 AM to 11:00 PM.