Chipotle Mexican Grill

3.0
863 reviews
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Business Details

9324 Union Centre Blvd, West Chester, OH
45069, United States
(513) 942-5501
https://locations.chipotle.com/oh/west-chester/9324-union-centre-blvd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=811
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About

Mexican Restaurant
Chipotle Union Centre #2 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
9324 Union Centre Blvd, West Chester, OH
45069, United States

Hours

Reviews

3.0
863 reviews
5 stars
262
4 stars
160
3 stars
84
2 stars
61
1 star
296

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many feeling like they were a burden to employees.

Food Freshness

Numerous reviews highlighted issues with food freshness, including overcooked, cold, or poorly prepared items.

Cleanliness

The restaurant was often described as dirty and unsanitary, with complaints about unclean tables and floors.

Inventory Issues

Many customers noted that the location frequently ran out of key ingredients and items, impacting their orders.

Management Problems

Reviews indicated poor management practices, including understaffing and lack of accountability among employees.
  • KB
    Klarissa Beckroege
    2 days ago
    5.0
    Yeah go here instead of the new one in sharonville Kroger parking lot . They’re the best!
  • CS
    CHLOE SCHWANENBERGER
    2 days ago
    1.0
    My mobile order was late, workers were on the phone and the sour cream was liquid as water.
  • KG
    Keegan Gleason
    Dec 31, 2025
    1.0
    Apparently NO BEANS on a mobile order looks exactly the same as LOAD THIS UP WITH EXTRA BLACK BEANS Edit: surely they gave me the wrong order with my name on it. Was missing queso (which I paid for) and hot salsa and extra rice. What I got was a bowl of light rice, a bit of chicken some cheese and beans… so many beans…
  • LL
    Lauren
    Dec 22, 2025
    1.0
    This is consistently the worst Chipotle. Service is rude. Food is never fresh. I received a bag full of broken chips. Save your time and go to the chipotle off of Princeton Glendale road. Their workers are so nice, it’s clean, and food is always fresh!
  • JB
    Jason Barber
    Dec 6, 2025
    1.0
    Go to Chipotle weekly. This Chipotle location is the worst one I have ever been to. Service was bad, felt like I was a burden just being there. The chicken and steak looked like it was burnt and just the leftovers that were scraped off the grill from sticking. Got a sprite and the syrup was completely out so it tasted like carbonated water. Restaurant was very dirty as well.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill on Union Centre Blvd serve?

Chipotle offers customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill at 9324 Union Centre Blvd?

The restaurant is open daily from 10:45 AM to 11:00 PM.