Buffalo Wild Wings

3.8
2149 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
9243 Schulze Drive, West Chester, OH
45069, United States

Hours

Reviews

3.8
2,149 reviews
5 stars
895
4 stars
575
3 stars
303
2 stars
133
1 star
243

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service were mixed; some praised attentive staff while others reported long waits and unprofessional behavior.

Food Temperature

A significant number of reviews mentioned that food was served cold or not fresh, leading to dissatisfaction.

Cleanliness

Multiple customers noted that the restaurant, including bathrooms, was dirty and in need of better maintenance.

Order Accuracy

Several reviews highlighted issues with incorrect orders and missing items, particularly with takeout.

Staff Attitude

Feedback indicated that some staff members were rude or dismissive, negatively impacting the dining experience.
  • NM
    Nathan Martinson
    2 days ago
    4.0
    Everything was great, maggie was wonderful. The dining room floor was very messy though
  • MM
    Mike
    Jan 1, 2026
    5.0
    Good place to watch the game and enjoy some wings. Service is always good.
  • JP
    John Pisano
    Dec 27, 2025
    4.0
    Take out order (boneless wings, tots, fries, and mozzarella sticks. Took almost an hour wait to get the order and the food was cold (staying at hotel beings the restaurant).
  • TC
    Thomas Charlton
    Dec 18, 2025
    5.0
    I have been fortunate to be a member of a company that holds its semi-annual celebration at this location. Our server, Chelsea is incredible beyond words. Her ability to recall the traditional beverage order of each member of our fifty plus person party exceeds expectations. How she is able to satisfy the needs of so many leaves one speechless. I congratulate the management team of this site to retain and support a team member with a set of skills that defy rationale. I push the key decision makers of our company to continue to hold as many events as possible at this location so that we can humbly enjoy the excellence of Chelsea's skills. Skills that help our organization celebrate without pause or concern. Thank you BWW in West Chester, OH for allowing us the partake in the excellence and passion for maximum customer satisfaction that Chelsea provides. She needs a raise and she needs to teach others. Merry Christmas and thank you Chelsea for showing us what customer service excellence is.
  • MM
    Mr.E
    Dec 14, 2025
    3.0
    We solely came to BWW to watch a game, asked several times, and they just kept saying they would but never did l, terrible. One server for the entire half of the establishment, is scarce. I only saw her a handful of times, disappointing

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in West Chester specialize in?

Buffalo Wild Wings in West Chester specializes in Buffalo, New York-style wings with 26 different sauces and seasonings to choose from.

What are the operating hours of Buffalo Wild Wings in West Chester?

The restaurant is open from 11:00 AM to midnight Sunday through Thursday, and from 11:00 AM to 1:00 AM on Fridays and Saturdays.