Buffalo Wild Wings

3.8
2139 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
9243 Schulze Drive, West Chester, OH
45069, United States

Hours

Reviews

3.8
2,139 reviews
5 stars
891
4 stars
572
3 stars
302
2 stars
132
1 star
242

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including long wait times, unresponsive staff, and rude interactions.

Food Quality

Many reviews highlighted issues with food temperature, with numerous customers receiving cold or poorly prepared meals.

Cleanliness

The restaurant's cleanliness was a common concern, with multiple mentions of dirty tables and restrooms.

Mixed Experiences

While some customers praised specific servers and had positive experiences, these were often overshadowed by negative feedback regarding service and food.

Takeout Problems

Takeout orders consistently received low ratings, with complaints about missing items and food quality.
  • KW
    Kelley Ward
    4 days ago
    1.0
    Ate at the bar. Server was super kind and attentive. Had the salt and vinegar chicken tenders. Probably left around 2:30pm and by 7:30 that night they were coming back up. Sorry!!!! Won’t be coming back for quite a while.
  • CL
    Casilyn Lund
    Nov 15, 2025
    2.0
    Well. We tried. 50 mins to get our food from the time of ordering. Food was not fresh. Service was slow. We had to ask for refills. 🤷🏽‍♀️
  • JG
    Jim Greenhow
    Nov 6, 2025
    1.0
    I dont live too far from this BW's so I order from this store quite a bit. But today when I stopped in to pick up an order for lunch, I witnessed a racial incident (and this is the second time in two weeks that I have seen this happen at this particular store) but this was such an ugly thing to see that o don't think I will ever go in this store again. There is another store at Bridgewater Falls and one in Mason that I will go to instead. The problem with this store and I have noticed it since the pandemic at this store...is that they do not have a good manager who can teach these employees what is the proper job etiquette while you are on the job. It's like the Wild West when you go to this store and you never know what you will get. But I draw the lines at racial epiteths being used by staff against paying customers.
  • GF
    Gabriel Frische
    Oct 26, 2025
    2.0
    Food was low temp and waitress was rude.
  • MB
    Mark Broxterman
    Oct 4, 2025
    1.0
    Waitress good, food ok, place disgusting!! Literally walked over food and in it at seat. Staff just looked at and walked over also. Seats dirty, beer wasn’t cool not cold. No apology just whatever

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in West Chester specialize in?

Buffalo Wild Wings in West Chester specializes in Buffalo, New York-style wings with 26 different sauces and seasonings to choose from.

What are the operating hours of Buffalo Wild Wings in West Chester?

The restaurant is open from 11:00 AM to midnight Sunday through Thursday, and from 11:00 AM to 1:00 AM on Fridays and Saturdays.