Arby's

3.7
533 reviews
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Business Details

7325 Kingsgate Way, West Chester, OH
45069, United States
(513) 777-2616
http://www.arbys.com/locations/us/oh/west-chester/7325-kingsgate-way/store-1235
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
7325 Kingsgate Way, West Chester, OH
45069, United States

Hours

Reviews

3.7
533 reviews
5 stars
205
4 stars
128
3 stars
88
2 stars
51
1 star
61

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and disorganized staff, leading to frustration.

Food Quality

Mixed reviews on food quality; some enjoyed the meals while others received cold or poorly made items.

Cleanliness

Multiple reviews highlighted cleanliness issues, including dirty dining areas and sticky floors.

Staff Friendliness

While some customers praised friendly staff, others noted unprofessional behavior and lack of courtesy.

Menu Satisfaction

Customers expressed dissatisfaction with menu changes and portion sizes, feeling they were not getting value for their money.
  • JW
    Jennifer Weaver
    1 day ago
    1.0
    The worst Arby’s in town. Had to wait for my food at least 15 minutes, Then when the came out to the car no napkins or sauce in the bag. You can do better.
  • LC
    Larry Crawford
    Nov 30, 2025
    3.0
    Arby's has discontinued my favorite spicy three pepper sauce!
  • MR
    marion robinson
    Nov 3, 2025
    1.0
    Steak bites were awful. The cost was expensive 😫
  • KB
    Ken barney
    Nov 1, 2025
    3.0
    Used to get a decent portion when you bought but now they're giving you a kitty sizes and they cost more ridiculous how every chain of fast food is ripping off the consumers a large Shake is not in a small cup
  • CG
    CJ Gahagan
    Oct 14, 2025
    5.0
    Friendly staff, decent food. Exactly what you'd hope for in an Arby's.
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