Krispy Kreme

4.2
953 reviews

About

Donut ShopCoffee ShopFast Food RestaurantDessert Shop
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme West Chester Township.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
7783 Tylersville Rd, West Chester Township, OH
45069, United States

Hours

Reviews

4.2
953 reviews
5 stars
619
4 stars
116
3 stars
68
2 stars
46
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times, particularly during busy hours.

Product Quality

Several reviews mentioned receiving stale or old donuts, with some customers expressing disappointment in the freshness and flavor of the products.

Operational Issues

Frequent complaints about the store being closed early or not having the advertised products available, leading to customer frustration.

Positive Experiences

Despite the negative feedback, some customers praised the deliciousness of the donuts when fresh and appreciated the friendly service from certain staff members.

Pricing Concerns

Customers noted that prices were high compared to local competitors, leading some to question the value of their purchases.
  • CS
    Courtney Schmidt
    Nov 16, 2025
    3.0
    Came through the drive thru when the hot light was on. We did not receive hot donuts! So upsetting!
  • AB
    Ally Beal
    Oct 31, 2025
    1.0
    Came here on 10/31 and was told they don’t have any fresh donuts after 7pm which I know is a lie as I’ve come here multiple times after 7pm before and received fresh donuts. Worker just seemed rude and lazy. Drove 45 minutes out of my way because I was craving fresh Krispy Kreme and received donuts I could have gotten from my local gas station. Super disappointed with customer service and quality of food. Will not recommend or come back.
  • LG
    Leslie Groeschen
    Oct 26, 2025
    2.0
    Went at 9:15 tonight (10/26/25) to pick up a TooGoodtoGo order. The store hours are open until 10:00. The door was locked so I tried the drive thru to no answer. Then I called - no answer. Then I drove to the window and a guy was there and finally came over and he acted very inconvenienced when I said I had an order. He walked away without saying a word and grabbed a box and handed it to me without a word and I told him to have a good night and he just walked away. I’m giving two stars because it normally is not like this, but this experience was awful and unacceptable. No idea why they were closed early with at least two visible people inside.
  • NF
    Nicholas Foley
    Oct 25, 2025
    1.0
    Honestly, sad to write this. The store was dirty, trash on counters still, no napkins in dispenser, literally I'm not kidding no donuts in the display were labeled correctly. The cashier who got the donuts must have been high because they couldn't understand when I asked if the donut in the tray was the one on the placard they just grabbed it. I had to tell them 2 more times that I asked what is that donut, not get me that donut. Wild. The donuts were wet. Idk how you make a glazed donut wet straight out of the display, but it was wet. Not melted. Wet. Just pass on that. Edit: Krispy Kreme reached out to request i send this to their actual official feedback and I did so. They promised to look into it and sent me a voucher for free glazed donuts as compensation. I genuinely appreciated how easy it was to reach out to them and the speed of their responses. It doesnt detract from my experience at the time, but it does give me faith to go back and try again!
  • JL
    Jamie Landvatter
    Oct 25, 2025
    3.0
    My kids asked to go because they’d heard about Krispy Kreme giving kids one free donut for each A on report cards. Turns out this location doesn’t do that, fine no big deal but it would be nice if they made that known publicly. The issue I had was that it took 15 minutes in the drive through to get 6 donuts, which cost over $14 (and that included 3 plain glaze). BTW they did not tell me a price until I got to the window to pay. I ordered a sprinkle donut and they only told me they were out of those when I got to the window. There are many independent, one-off donut shops in the area, who have way better donuts at a more reasonable price. I will continue to frequent those and won’t be returning to Krispy Kreme.

Frequently Asked Questions About Krispy Kreme

What are the regular operating hours for Krispy Kreme in West Chester Township?

Krispy Kreme in West Chester Township operates from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.

What are the delivery hours for Krispy Kreme at this location?

Delivery is available daily from 6:15 AM to 8:45 PM Monday through Thursday and Sunday, with extended hours until 9:45 PM on Friday and Saturday.