Krispy Kreme

4.1
977 reviews

About

Donut ShopCoffee ShopFast Food RestaurantDessert ShopKrispy Kreme
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme West Chester Township.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
7783 Tylersville Rd, West Chester Township, OH
45069, United States

Hours

Reviews

4.1
977 reviews
5 stars
633
4 stars
116
3 stars
71
2 stars
48
1 star
109

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff while others reported rudeness and incompetence.

Product Availability

Frequent complaints about being out of popular donuts and not adequately stocking for promotions.

Quality Consistency

Inconsistent quality of donuts reported, with some customers receiving stale or poorly made products.

Store Hours

Multiple instances of the store closing early or not adhering to posted hours, leading to customer frustration.

Pricing Concerns

Customers expressed dissatisfaction with pricing, feeling it was high compared to local alternatives.
  • VV
    VB
    3 days ago
    5.0
    There was a young lady her name is Autumn, she was so sweet and kind to us she is a joy! Autumn brought us smiles. Everyone was great except for this one gentleman he kept cursing, I think he was the manager because he had a different shirt than the others. I believe he was disrespectful.
  • LC
    Latishia Clark
    4 days ago
    3.0
    Visited this location today and I pre-ordered 2 dozen and I even had a delay with getting my order but still got it within 30 mins and when I got there the young girl was cold, no greeting or acknowledgement as she continued with her conversation with a young man then she realized that I was looking for my order and just pointed at an area then when I let her know that it was missing a dozen donuts she huffed and then proceeded to get the remainder of my order and became agitated when I asked if she will either wash her hands or wear gloves and she said it was against store policy to wear gloves, well, 2 dozen donuts I just took and threw them away because I refused to feed it to my folks at my family get together
  • NW
    Nate.Natasha Woods
    5 days ago
    2.0
    Me and my husband loveee Krispy Kreme, but why is it that every time we come, this branch always has a low supply of donuts and never wants to allow consumers to purchase the warm ones? We visited this location Monday a little after 7pm and ordered our usual dozen being that we travel 40 min to this store. We saw fresh donuts sitting on the conveyor belt and asked staff if we could please add 1 of the fresh ones to our dozen. The young girl that was working told us she couldn’t sell us those. (The man who ordered right before us..we watched her get him warm donuts from the donut racks by the belt). We said oh okay, that’s okay and asked if we could get another donut also by the donut racks (the same kind she grabbed for the customer before us) and she said no again. Why make warm donuts..have them sitting on the racks and belts in front us, with hardly any donuts on the shelves and not sell the fresh ones to customers? Another customer behind us asked another staff what were the store hours due to the lack of donuts. The store closed at 9pm and we were there at 7pm. Made absolutely no sense. The young girl appeared like we were bothering her. It was odd. I don’t understand what is going on with all these young teenagers and their customer service skills and manners. At least communicate why or something it made no sense.
  • KF
    Kristen Fleming
    Jan 2, 2026
    1.0
    Horrible experience this morning!! Drive thru was closed 40 minutes after opening so I took my kids in. Then, we go in and they haven't made over half of the varieties. I can handle all of that… but the cashier was half listening. I ordered a large mocha caramel iced coffee, and she brought back a small caramel coffee. Since we already invested so much time and another family with young kids had to come inside behind us, I just left
  • JM
    Jennifer Myers
    Dec 26, 2025
    2.0
    Not a very smooth drive thru experience. Out of most items but no sign listed saying so. Ordered a large drink was given a medium then asked to pull up to wait for the remake. Just a little too stressful with my anxiety disorder. Likely just go inside next time

Frequently Asked Questions About Krispy Kreme

What are the regular operating hours for Krispy Kreme in West Chester Township?

Krispy Kreme in West Chester Township operates from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.

What are the delivery hours for Krispy Kreme at this location?

Delivery is available daily from 6:15 AM to 8:45 PM Monday through Thursday and Sunday, with extended hours until 9:45 PM on Friday and Saturday.