Jimmy John's

3.5
169 reviews

About

Sandwich Restaurant

Location

Jimmy John's
9239 Floer Dr, West Chester Township, OH
45069, United States

Hours

Reviews

3.5
169 reviews
5 stars
79
4 stars
24
3 stars
13
2 stars
11
1 star
42

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some experiencing friendly and helpful staff while others faced rude and unprofessional behavior.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty tables and unsanitary conditions in the restaurant.

Order Accuracy

There were frequent complaints about incorrect orders, both in-store and online, leading to customer frustration.

Speed of Service

While many praised the speed of service, others noted significant delays, particularly with delivery and drive-thru orders.

Management Issues

Several reviews mentioned poor management practices, including unresponsive staff and inadequate handling of customer complaints.
  • BD
    B “Diesel” D
    4 days ago
    5.0
    Great food great service
  • KV
    Kelly VonHolle
    Oct 29, 2025
    5.0
    Alexis was a very nice person she welcome use and said have a great day.
  • KK
    Kyle King
    Sep 30, 2025
    5.0
    These guys are amazing. Perfect service every time. I’ve been coming in almost everyday for the last 4 months. They have an incredible team full of care and attention. The store is incredibly clean thanks to the staff and a nice seating arrangement. I can’t say enough about these fine people. Thank you for making my lunches worth stopping by!
  • RL
    Russell LaLonde
    Sep 13, 2025
    4.0
    Its jimmy johns I know what im getting and it never disappoints
  • LD
    Lisa Dunlap
    Sep 1, 2025
    5.0
    Ordered on the app for drive thru pickup, quick and easy way to get lunch. Got 2 unwich sandwiches. The tuna with pickle slices was very wet and leaked through the bag but tasted great.