Service Quality
Customers reported inconsistent service, with some experiencing friendly and helpful staff while others faced rude and unprofessional behavior.
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty tables and unsanitary conditions in the restaurant.
Order Accuracy
There were frequent complaints about incorrect orders, both in-store and online, leading to customer frustration.
Speed of Service
While many praised the speed of service, others noted significant delays, particularly with delivery and drive-thru orders.
Management Issues
Several reviews mentioned poor management practices, including unresponsive staff and inadequate handling of customer complaints.