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Jimmy John's

3.5
(173 reviews)

Business Details

9239 Floer Dr, West Chester Township, OH
45069, United States
(513) 870-0150

About

Sandwich Restaurant

Location

Jimmy John's
9239 Floer Dr, West Chester Township, OH
45069, United States

Hours

Reviews

3.5
173 reviews
5 stars
80
4 stars
24
3 stars
13
2 stars
13
1 star
43

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rudeness and unhelpfulness.

Food Quality

Food quality is generally appreciated, but there are complaints about incorrect orders and inconsistent preparation.

Cleanliness

Multiple reviews highlight issues with cleanliness, including dirty tables and unsanitary conditions.

Speed of Service

While many customers commend the speed of service, there are significant complaints about delays and slow delivery.

Value for Money

Customers express concerns about the value for money, particularly regarding pricing and portion sizes.
  • MM
    Marci
    2 days ago
    2.0
    Food is okay when I ask for extra sauce.They never put it on sandwiches.Can be really dry sometimes. This is the slowest, jimmy johns.I have ever been too. I cannot even go to them on my lunch break. Because I spend more than half of my time in line. And that's only with three in line. On top of them being so slow, they have the rudest customer service at this location. Not saying anything to me in particularl, I didn't complain about anything. However, they just do not look happy and seem annoyed that i'm here.
  • BB
    Brad
    Feb 18, 2026
    1.0
    For a restaurant that brags about being "Freaky Fast" they are extremely slow. Placed an order and expected it to be delivered relatively quick as the store is less than 10 minutes away. However, it has now been almost 2 hours and 2 phone calls later and they said the driver is on the road and should be delivered soon. Unacceptable for an establishment who prides themselves on fast delivery.
  • NM
    Nathan Martinson
    Jan 20, 2026
    5.0
    Staff was great, sub was amazing as always
  • SK
    Sharif Kateeb
    Jan 20, 2026
    2.0
    I visited J&J Sandwiches for the first time today, and unfortunately, it wasn't a great experience. I explicitly mentioned to the staff member that it was my first time visiting, but they weren't very helpful with the menu. Instead of informing me that I could make my meal a combo for a better deal, I was charged separately: $3.00 for a drink and $2.50 for chips. The food quality was okay, but the value just isn't there. I ended up paying $30 for two sandwiches, a drink, and chips. For that price point, I expected much higher quality or at least better customer service. Not interested in a second visit.
  • BD
    B “Diesel” D
    Jan 9, 2026
    5.0
    Great food great service

Brand Certified Facts from Jimmy John's

This information is certified by Jimmy John's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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