Business Details
About
Ice Cream ShopBakeryDonut ShopPie ShopDessert ShopGraeter's Ice Cream
Since 1870 Graeter’s has been producing small-batch French Pot ice cream that fans love. We have won the hearts of ice cream lovers across the county and the respect of the nation’s most influential foodies! Give us a try and see what all the fuss is about. We’re sure you’ll fall in love with the legend of Graeter's!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.7
457 reviews
5 stars
372
4 stars
52
3 stars
12
2 stars6
1 star
15
What are people saying?
AI-generated from recent customer reviews
Ice Cream Quality
Customers consistently praised the ice cream for its rich flavor and quality, with many highlighting specific flavors as favorites.
Service Experience
While many reviews noted friendly and helpful staff, there were several complaints about rude management and inconsistent service.
Cleanliness and Atmosphere
The store was frequently described as clean and inviting, with a pleasant atmosphere for families.
Pricing Concerns
Some customers expressed dissatisfaction with the pricing, feeling that the cost of ice cream was too high for the portion sizes.
Product Variety
The business offers a wide variety of ice cream flavors and bakery items, which customers appreciated.
- TKT KoedelDec 27, 20255.0Every time we come to Cincinnati we have to buy cheese crowns! They are so good. Wish we didn't have to order them ahead of time.
- TMTibbs's MamaDec 19, 20255.0Thank you for having a Yule Log cake so late at night! I'll have to make this my go to store now! Kenwood never has any. Sad, because Graeter's has wonderful bakery and amazing Yule Log Cakes!! So happy with the West Chester location!!🥰
- AFAlexander FreyDec 16, 20252.0I'm not always the largest fan of Sundaes, so when the birthday sundae comes around I normally ask if I can't get a milkshake instead which is cheaper then the sundae. Normally they are happy to make the substitution but the current manager Amanda refused the substitution very rudely and was very dismissive. I just wish that the management would lead by example for their employees.
- MJManoture JNov 28, 20255.0Great and friendly service. Very clean and nice store.
- AAAnonymousNov 10, 20251.0Just the food quality is not as good as it used to be. The danish, the donuts, the cupcakes, …
Frequently Asked Questions About Graeter's Ice Cream
What types of ice cream does Graeter's Ice Cream specialize in?
Graeter's Ice Cream specializes in small-batch French Pot ice cream, a tradition since 1870, known for its rich flavors and quality.
What are the store hours for Graeter's Ice Cream in West Chester?
Graeter's Ice Cream in West Chester is open Monday 11:00-22:00, Tuesday to Thursday 06:30-22:00, Friday and Saturday 06:30-23:00, and Sunday 09:00-22:00.
What pickup and delivery services does Graeter's offer?
Graeter's offers in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery services for customer convenience.
What payment options are accepted at Graeter's Ice Cream?
Graeter's accepts American Express, Cash, Discover, and Visa cards for payment.
What types of products and services does Graeter's Ice Cream provide?
Graeter's offers ice cream, donuts, pastries, candy, cakes, ice cream cakes, catering services, and operates a food truck.
Is Graeter's Ice Cream accessible to individuals with disabilities?
Yes, Graeter's has wheelchair accessible entrances and parking to accommodate individuals with disabilities.
What nearby places can I visit before or after enjoying ice cream at Graeter's?
You can visit The Pointe West Chester shopping center, Dewey’s Pizza - West Chester, or The Wine List liquor store near Graeter's for dining, shopping, or drinks.
Are there any nearby medical facilities close to Graeter's Ice Cream?
Yes, nearby medical facilities include The Christ Hospital Physicians - Obstetrics & Gynecology, University Pointe Surgical Hospital, and Mercy Health - West Chester Primary Care and Pediatrics.
Where can I find gift shops or floral services near Graeter's Ice Cream?
Near Graeter's, you can find Edible Arrangements and Oberers Flowers for desserts and flowers or gifts.
Does Graeter's Ice Cream have an app for Android or iOS?
Yes, Graeter's has an Android app available on the Google Play Store and an iOS app available on the Apple App Store for easy browsing and ordering.