At Wendy’s in West Carrollton, OH we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s West Carrollton, OH hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Customers frequently reported long wait times, incorrect orders, and poor customer service, with many expressing frustration over the lack of staff and efficiency.
Food Quality
Numerous reviews highlighted issues with food quality, including cold, old, or improperly prepared items, leading to dissatisfaction among customers.
Cleanliness
The restaurant was often described as dirty, with complaints about unkempt dining areas and unsanitary conditions.
Staff Behavior
Several reviews noted unprofessional behavior from staff, including rudeness and a lack of attentiveness to customer needs.
BM
Becky Malkowski
Feb 23, 2026
1.0
I went to get dinner through the drive thru because the online app was down. I get there and I'm told cash only. I leave to get cash from the atm. I get back order my food. 7 meals. When I get my food the first time, I missing food and the fries were extremely old.
I park to go inside but the doors are already locked by 7. I go to the drive thru again. I tell them what I'm missing and about the fries. They want all my food given back to them. I knew this was odd as I know they aren't supposed to take food back. But I gave it to them. They literally took my same good reheated it told me it was new and fresh and have it back to me. I didn't know what to do so I went home so I could call.
I try to pass out everything but the fries to my kids cz those were inedible. Come to find out all of the food was made wrong. And the burgers were also ice cold. I had to microwave them....
Old meat, old fries, wrong food, poor customer service... And we were watching the workers doing stuff on their phones. While checking out food.
I'm very upset and can't get ahold of anyone of the phone. Last night or this morning.
HD
Herp Derp
Feb 19, 2026
1.0
Before being negative I want to start with the good: the staff and manager were very pleasant and were trying their best to fix the multiple situations that were going on at the restaurant. It was very clear that multiple situations were going on at once.
That said it's kind of nutty to be pulled up and have a ten minute wait as the only person in the drive thru. The only thing crazier was also then giving cold fries with making someone wait ten minutes lol. I immediately pulled over and came inside to get that remade because that's ridiculous to pay close to 14 dollars for a meal to get food that has been sitting in the bag cold for anywhere between 1-9 minutes (I timed how long this took because this place has been notoriously slow. to the point I avoid the place).
I don't know if this is just corporate not helping a store when they're being killed or not wanting to pay for enough staff to handle a single order. Again, I want to iterate that the manager and crew working register were doing their best to put out the fires but there's no way it is acceptable to be pulling cars up for ten minutes and then also serving cold fries on a single combo meal.
AW
Alyssa White
Feb 18, 2026
1.0
The service is always awful with low-mannered employees, while the restaurant is consistently unkempt, as well as the food always being cold or improperly handled. Look at the employees, we all know why the following issues at this restaurant are above average compared to other fast food areas.
NC
Neo From COD
Feb 18, 2026
1.0
Would leave zero stars if it was an option. Always full of a bunch of lazy workers who get upset when you order food and they actually have to do their job. Orders are always wrong. You order 10 nuggets and get 7. You order a large fry and it’s half empty and cold. Out of all the Wendy’s locations, this is the worst one of all time
PH
Paul Hunter
Jan 29, 2026
1.0
2 weeks in a row I have placed app orders from this location, and each time it has been wrong. I placed a order on 1/28/26 for a 8:25 p.m. pick up. I had my coworker grabbed the order. I paid a side up charge for chili. My coworker checked the bag for our order and no chili. He had to get back in line, and when he told them there wasn't a chili in the order, they proceeded to tell him they are out. How any of this wasn't relayed to him at the window I have no clue. So they are obviously alright giving people short of what they ordered and paid for. I will never spend another dime at this location.
Is the Wendy's at 731 East Central Avenue in West Carrollton open?
Yes, this Wendy's location is open and committed to serving customers via dine-in, drive-thru, and delivery where available.
What are the drive-thru hours for this Wendy's?
The drive-thru is open daily from 6:30 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, breakfast is served including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment options are accepted at this Wendy's?
Payments accepted include American Express, Cash, Discover, Mastercard, and Visa.
Can I order Wendy's food online or via an app?
Yes, you can order online at order.wendys.com or use the Wendy's mobile app available in the App Store.
Is delivery available from this Wendy's location?
Delivery is available where offered; check the Wendy's app or order.wendys.com to see if delivery serves your area.
How can I provide feedback or contact this Wendy's?
Contact them through the Wendy's Customer Care page online, call (937) 353-7084, or use the Wendy’s Customer Satisfaction Survey referencing your receipt.
Which nearby fast food restaurants can I visit along with Wendy's?
Nearby fast food options include Pizza Hut, McDonald's, Taco Bell, Sonic Drive-In, Wing Zone, and Marina Seafood and Wings.
Are there any convenient stores or gas stations close to Wendy's?
Yes, Speedway and Shell gas stations and convenience stores are nearby for fuel or quick stops when visiting Wendy's.
What other services can I find near this Wendy's location?
Nearby services include Boost Mobile for mobile needs, PNC Bank and PNC Mortgage for financial services, and Duds N Suds coin laundry.
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