Donatos Pizza

3.6
244 reviews
Gotta love more™.
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Business Details

2076 South Alex Road, West Carrollton, OH
45449, United States
(937) 859-3535
https://www.donatos.com
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About

Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available
  • Requires reservationsNot available

Location

Donatos Pizza
2076 South Alex Road, West Carrollton, OH
45449, United States

Hours

Reviews

3.6
244 reviews
5 stars
104
4 stars
49
3 stars
25
2 stars
11
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff interactions and unresponsive management.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and delays in service.

Food Quality

While some customers praised the pizza, others complained about burnt or undercooked food, as well as inconsistent quality.

Delivery Issues

Several reviews mentioned late deliveries, with some orders arriving cold or not at all.

Staff Performance

Despite negative feedback, some customers noted friendly and efficient staff, particularly highlighting individual employees.
  • BW
    Brock Willis
    4 days ago
    1.0
    Waited in the store for a half hour after the pickup time was supposed to be. They hadn't even put it in the oven.
  • SH
    Susan Hilliard
    Nov 30, 2025
    1.0
    Very disappointed with the customer service and the fact that my order was never delivered. I placed an order at 1:20 PM for a 2:01 PM delivery. I called at 2:30 PM and again at 3:00 PM, only to find out the order had never even left the location. I requested a full refund, which the Donatos employee confirmed, but I still haven’t received it. I do not recommend ordering from this location.
  • MD
    Mike “Mr. Green” Donahue
    Nov 21, 2025
    1.0
    I ordered a Carry out for one large mariachi beef pizza. When I got there I was told it was still in the oven soI waited and waited and waited until there was nobody in the restaurant left, and I couldn’t see any pizzas in the oven. The girl behind the counter was clearly hiding from me, so I had to say it a loud tone. Excuse me is my pizza in the oven to which the manager came and from the kitchen told me if I was being rude. I could just leave. I said my pick up time for my order was 40 minutes ago… Long story short I ended up having to call the police to get a receipt for proof of refund because the manager refused to give me my order or refund the cost. Zero stars do not recommend
  • IG
    Isha Glass
    Nov 16, 2025
    1.0
    I ordered a pizza and it was an hour late. When it got here the package of breadsticks had een tampered with and my pizza was all over the box when I opened it. Needless to say, I didn’t feel comfortable serving this meal to my family. My complaint the next morning was dealt with so terribly by shift lead Daniel. He was extremely rude and dismissive.
  • DB
    Damon Bankston
    Oct 31, 2025
    3.0
    Rude and short.
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Frequently Asked Questions About Donatos Pizza

What type of food does Donatos Pizza specialize in?

Donatos Pizza specializes in thin crust pizza with Edge to Edge® toppings, as well as oven baked subs, appetizers, and desserts.

What are the operating hours for Donatos Pizza in West Carrollton, OH?

Donatos Pizza is open Monday to Thursday and Sunday from 11:00 AM to 10:00 PM, and on Friday and Saturday from 11:00 AM to 11:00 PM. It is closed on November 27, 2025 for a holiday.