Food Quality
Many customers reported a decline in food quality, with issues such as incorrect orders, soggy items, and poorly prepared food.
Customer Service
Customer service experiences varied widely; while some praised friendly staff, others reported rude behavior, particularly from a manager named Jen.
Order Accuracy
Numerous reviews highlighted frequent mistakes with orders, including missing items and incorrect food preparation.
Cleanliness
Some customers noted cleanliness issues, particularly with bathrooms, while others found the location to be clean.
Service Speed
Service speed was inconsistent, with some customers experiencing long wait times, especially in the drive-thru.