Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported slow service at the drive-thru, with many experiencing long wait times and being parked for their orders.
Order Accuracy
There are numerous complaints about incorrect orders, with customers often receiving items they did not order or missing items altogether.
Food Quality
While some customers praised the freshness and taste of the food, many others reported issues with cold or poorly prepared items.
Staff Behavior
Feedback on staff behavior is mixed, with some customers noting friendly service, while others reported rudeness and poor management.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, particularly in the restrooms and dining area.
CM
Cindy Munn
2 days ago
1.0
Crazy crowded. Went inside since drive through was around building. Tried to use the kiosk but it froze up. Went to counter for help but she said no one to help. By the time I got back to kiosk it had logged me out. So had to order at counter but couldn't use my rewards for 10 min. That needs changed! Then after I reopened the app it had taken my points! I had over 6k & now only have 2100. Lesson learned. Don't use the kiosks there. Better yet, don't bother going there on a Saturday. They aren't staffed for it.
DS
David Smith
5 days ago
2.0
Always messing my order up and there is always ketchup on top of my bun
MA
Melissa Airhart
Jan 5, 2026
2.0
McDonald's has led the way in the decline of costumer service! The days of great service is over.
WT
Weston Temple
Dec 14, 2025
5.0
the food is fresh and hot and sometimes it can be cold and slow at the drive thru.
VG
Vapid Gaming
Nov 19, 2025
2.0
Had a fry stab me through the bag customer service is ok and the food is mid