Customer service experiences are mixed; some staff are praised for being friendly and helpful, while others are reported as rude and unprofessional.
Food Quality
Food quality is inconsistent; while many customers enjoy the ice cream and some menu items, there are complaints about cold food and incorrect orders.
Cleanliness
Multiple reviews highlight poor cleanliness in the dining area and bathrooms, with reports of dirty tables and floors.
Wait Times
Customers frequently mention long wait times, both in the drive-thru and for food orders, impacting overall satisfaction.
Pricing Concerns
Several customers feel that prices are too high for the quality and service received.
SS
Sophia Shoemaker
Nov 9, 2025
5.0
Shout out to the sweetest girls working Sunday tonight! Thank you ladies!
CC
Charles
Oct 16, 2025
5.0
Prices getting too high but have great seasonal blizzards and the moolates are fabulous
TR
Tinlie Riley
Oct 10, 2025
5.0
I think her name is Brook, she gave the best service that I’ve gotten from anyone there in a long time. She took my order fast and made it really well! She was very nice too! Great customer service!
FK
Fancey Kinnison
Oct 10, 2025
5.0
I ordered ice cream last night with my family.
Brooklynn took my order and was very pleasant. I always receive great service when coming in to order! Very happy
EC
Emily Casto
Oct 9, 2025
1.0
I walked in to order my food. The blonde girl up front was on her phone the entire time. Took her friends order and then walked away and didn’t take mine. I waited for 20 minutes till someone else had to come take my order why the girl went back to her phone conversation. I was on my lunch break and only had 30 minutes. AWFUL SERVICE!!! Won’t be going back!