McDonald's

3.1
1193 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1375 N Shoop, Wauseon, OH
43567, United States

Hours

Reviews

3.1
1,193 reviews
5 stars
307
4 stars
204
3 stars
237
2 stars
134
1 star
311

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 20-30 minutes for orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Staff Behavior

There were multiple complaints about rude or unhelpful staff, including poor customer service and management issues.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning cold, old, or poorly prepared items.
  • OL
    Olivia Ladd
    6 days ago
    1.0
    whether I go through the drive-through or go inside either way, I am always somehow served last. The last time I went Inside this McDonald’s I was told it would be a 20 minute wait for three hot chocolate and no food. Now I have been stuck in the drive-through with no one in front of me for 10 minutes and I had to call the store to get them to give me my order. Normally, I would have left, but I used the app so I already paid. While on McDonald’s easily the worst one in the surrounding area
  • AH
    amber henderson
    Jan 5, 2026
    1.0
    This McDonald's has become such a joke I don't even want to go here anymore EVERY time I come through I have a wait on my order whether it's ordered in drive threw or online I have a 10+ minute wait for cold food that looks like it was thrown together by a toddler I get home and half of it is either cold or inedible because you can't pick it up without it falling everywhere and then when you finally get your food you know how screwed you are when the manager hands you the food just because your the only McDonald's in town is no excuse for crap service when people are paying you money for a service
  • JW
    john wright
    Jan 4, 2026
    1.0
    They have a problem with actually getting food out in a reasonable time frame. They ask every car that goes through the drive‑through to wait in a parking space. I waited in a spot for 30 minutes before going inside to see what was going on with my order. They had given it to the wrong car. Not a big deal — I’ll just wait for a remake and move on. I called my wife to let her know that I was going to be a bit longer. At this point, I had invested about 40 minutes just waiting on an order. My wife called the store and asked for the store number so we could call corporate and complain, and the manager hung up on her. Somehow, he told the other employees that some “crazy lady” was calling in being irate — which she was not. At that point, I had to sit in the lobby for another 10 minutes while I listened to the entire staff bash, berate, and make fun of my wife. I suspect that if there were another McDonald’s nearby, this one would go out of business. Oh, and after 50 minutes of waiting for this food, I finally got it — and the fries were soggy and cold. Great work.
  • AS
    Alexandria Stockham
    Jan 3, 2026
    1.0
    Always a mess, long wait times and management is very rude!
  • DG
    D G
    Dec 4, 2025
    1.0
    Went there for the grinch ordeal they are offering. Went inside and was never greeted by anyone, ordered at the kiosk and was told to take number 33. Well we watched 33 online and drive through orders leave the building before I finally got pissed after waiting 40 minutes in store for our meal. Waited at the counter for another 5 minutes before I was finally greeted and said we just want to cancel this and get our money back…well behold it took only 3 minutes after that for our food to show up. I realize it’s dinner rush but there has to be a better way…manager you need to manage. This is ridiculous for “fast food”.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Wauseon, OH?

McDonald's in Wauseon, OH is open daily from 5:00 AM to 11:00 PM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open every day from 5:00 AM to midnight.